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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

- to think this was horrible treatment of a 39 weeks pregnant woman by Tesco?

103 replies

SitsThere · 02/04/2012 18:02

contentmalcontent.posterous.com/tesco-fails-the-being-human-test

OP posts:

DeepThought · 02/04/2012 18:06

clickable link here

puds11 · 02/04/2012 18:10

is it in their contract to do this?
I know that any decent human being would do it, but a lot of people are reluctant to go above and beyond.
Sainsburys always carries mine for me though even if i say i don't mind

maybenow · 02/04/2012 18:12

My "delivery address" is 11/3 blahblah street. The /3 bit means that my address is flat 3 in block 11.. my front door is on the second floor. Royal Mail couldn't get away with leaving my post downstairs so i don't believe that any supermarket delivery should.

I am not 39 weeks pregnant, I am able bodied, but that isn't the point.

I ALWAYS expect my sainsburys shopping to come to my front door and it always has done. I would not order from Tescos having heard that they might leave my shopping downstairs in a communal staircase and not inside my private residence.

LaurieFairyCake · 02/04/2012 18:13

Yes, it was and that's why she should take her money to the other supermarkets that have already delivered to her and carried it to her door.

Another good reason to not shop at Tesco. And it's in their terms and conditions.

roulade · 02/04/2012 18:15

Wankers!

MonsterBookOfTysons · 02/04/2012 18:15

Tesco usually arry my shopping up to my 3rd floor flat also with no lift. I am shocked that this man wouldn't tbh.

5inthebed · 02/04/2012 18:15

Poor woman.

DH used to be a delivery driver (not for a supermarket) and there were many times customers used to take the piss when getting deliveries. Have just asked him if he would have took the bags up, he said yes.

When I was heavily pregnant with DS3 my Asda delivery bloke not only brought the shopping into my kitchen for me, but also unpacked my tins and veg for me. He was a kind little old man, was sad when he retired.

MonsterBookOfTysons · 02/04/2012 18:15

carry

fatherchewylouis · 02/04/2012 18:15

Well everything the customer service person says in the email is entirely correct. It IS down to the driver's discretion, this isn't a big secret. It is the driver that was being a miserable git. I think it's a reasonable policy that the driver has discretion about whether to go beyond the front door with goods, there could be any number of reasons why they would genuinely deem it inappropriate.

I think the sister is directing her anger at the wrong people (ie at Tesco policy which is reasonable, rather than at miserable driver who could have taken the chance to be helpful but couldn't be arsed)

JustHecate · 02/04/2012 18:16

I agree, may. the 'front door' of your address is not the communal entrance to your block of flats. It is the front door to your home

They are taking the piss.

maybenow · 02/04/2012 18:17

fatherchewylouis - but she was only asking for the food to be taken TO her front door, not beyond. A person who lives in a flat's front door is where their private property begins.. not down on the street in a communal area.

Tee2072 · 02/04/2012 18:18

This is why I stopped ordering from them when I was pregnant.

bobbledunk · 02/04/2012 18:19

Problem for the delivery guy is that he is in serious trouble if he is late for his next delivery and all the other deliveries he had that day that would have being delayed. Fucked whatever he does. Her failure to have someone on hand to help her if it was too difficult for her is not his responsibility.

OriginalJamie · 02/04/2012 18:22

Ocado would do it.

Terrible apostrophe abuse in their email as well

ElephantsAreMadeOfElements · 02/04/2012 18:27

Ocado will carry your stuff into your kitchen/wherever in your home you want it. And (IME) they are never late, whereas (also IME, and I am aware that this presumably cannot be the case for everyone) Tesco are always late except when they don't turn up at all.

Garliccheesechips · 02/04/2012 18:28

They are cunts. Their delivery drivers moan about everything. Useless fucks. Vote with your feet. I did.

OTTMummA · 02/04/2012 18:32

He should of taken it to her door, it has a number on it, that is her front door, not the door to the communal hallway down a flight of stairs.

I hope he has a partner or parent who has given him an earful.

SlipperyNipple · 02/04/2012 18:37

Tescoes are the people who hired the driver and also probably put him under unreasonable time pressure. They are the people who trained him. I think the buck probably rests with them.

OutragedAtThePriceOfFreddos · 02/04/2012 18:43

You don't know what else this delivery driver had going on in his life and with his own health. Being pregnant doesn't trump everything else. This guy did one run up the stairs, and wasn't obliged to do any more. It would have been nice if he had, but he chose not to. The reason for that could be that he couldn't be bothered, or it could be that he had a perfectly valid reason that meant it woud have been particularly difficult for him to do so.

I think as he did the first one he should be given the benefit of the doubt, and it shouldn't just be assumed that he was being horrible.

Mayisout · 02/04/2012 18:46

My take is that the delivery man's job depends on him arriving at too many stops in too short a time in Tesco's drive to cut costs. If he gets behind then he is reported by all the other people waiting for deliveries in their particular timeslot as he is late. He should have carried the stuff upstairs but possibly he was already running late.

JustHecate · 02/04/2012 18:47

Sorry, but if the delivery address is flat 1, 2 X street, then the "main entrance of the delivery address" is the front door of flat 1.

The delivery address is the flat. Not the building.

People living in flats get a raw deal on this issue, I think. Your home starts where your front door is. It starts at the beginning of your personal space.

McHappyPants2012 · 02/04/2012 18:49

there could of been any reason why he didn't deliver to the door

takingiteasy · 02/04/2012 18:54

She's pregnant, living in a flat, I'm sure it's not beyond her capabilities. Yeah maybe not the best way to spend 20 minutes but this just strikes me of waaah waah waah poor me.

Build a bridge, get over it.

(I'm 39 weeks pregnant too, I know what it's like but I also know it's my 'problem' not everyone elses!)

wonkylegs · 02/04/2012 19:00

She had a shitty driver and a rubbish customer service response - best way to complain IME with Tesco is on twitter, very good response, very quick (I think they hate the public nature of it)
Generally all the Tesco deliveries to our house have been great, friendly and generally extremely helpful. I order from Tesco because round here it's the one place you are most likely to actually get what you've ordered. Our Tesco order comes from one of the largest tesco shops in uk whereas sainsbury's is a tiny local store which seems to have now stock, Asda is awful and waitrose small & they only have a few delivery slots in this area.

mrswoodentop · 02/04/2012 19:00

Actually if he doesn't take it to the front door and it is stolen from the communal area it would be Tescos fault and they would have to replace the shopping,He failed to make his delivery to the address on the order,it's a bit like my delivery driver leaving the shopping in the front garden

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