- to think this was horrible treatment of a 39 weeks pregnant woman by Tesco?

[SitsThere]

contentmalcontent.posterous.com/tesco-fails-the-being-human-test

Shocking use of English in both their emails has mad me hate them even more.

I agree, very bad of the delivery man to do this, but Tesco have always delivered to my door and I have to unpack all the shopping from the crates myself. I have to ask: Why is the pregnant woman's Mum and sister doing all the fighting for her? Surely she could have emailed them herself? Or does being 39 weeks pregnant stop you from using your fingers too?

This part also made me laugh:

Last week my sister ordered a shop from them..... What? A WHOLE shop? No wonder the man couldn't bring it up the stairs to her flat

2 words

Ocado
Waitrose

Both do deliveries now and they have tesco price match.

I use tesco delivery & have never had a problem with them. In fact the drivers are usually exceptionally cheery & helpful.

I did have some issues with the mothercare delivery man though when I asked him to bring the cot inside the house rather than dump it at the front door

Who will carry the pram up for her once she has had the baby? She is BU to live there and expect everyone else to do the hard work for her!

Friends of mine who have lived in flats have kept the pram in the car boot.

I'm not excusing the driver at all.... please don't take it that way. They are however given SIX MINUTES to dump the goods and run. Their delivery schedules are packed in such a way that there is no room for error, traffic jams or delays. The time pressure is horrendous.

Oh and their HR policies stink - hence why the person I know no longer works there (and neither do I)

Or maybe she'll use a sling for the baby when it's tiny, & then use a foldable buggy which is relatively easy to lug up & down the stairs - we don't know.

The point is that Tesco should deliver to the billing address - which is the customer's actual dwelling. Doesn't matter if the recipient is pregnant, disabled, or just prefers not to carry shopping up umpty flights & pays Tesco to deliver so they don't have to.

Already boycotting the buggers over workfare .

Why did she sign for the delivery? I would refuse to sign.

the driver was probably on workfare programme and not being paid :-)
Disgusting behaviour from Tesco.

This is awful service but I have to say drivers have been carrying my shopping into my kitchen since I was 20 weeks pregnant and started to have a proper visible bump... So probably just a crap attitude or ignorant driver?

I ordered a delivery from Tesco once.

The key word in that sentence is once.

After that it was Ocado all the way and as they were Tesco price matching on most things anyway it didn't make any difference to the cost of the groceries.

This has annoyed me so much that I went and found tesco's terms and conditions on this -

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

We will deliver your order to the MAIN ENTRANCE OF THE DELIVERY ADDRESS
A delivery address is the HOME of the person. If that home is on the 20th floor, THAT is the delivery address. To Your Door. To be delivered to you, something must be at your threshold.

Now, they've muddled it by sticking that bit in 'for example, to a particular floor in an apartment block'

Nicely done, Tesco.

But both cannot be correct. The two statements are in conflict. They appear to be saying that your home starts at the communal entrance to a block of flats, which is patently untrue.

They are trying to say that a block of flats is one single address. Which is bollocks, frankly.

They want to be able to say "We deliver to your door" while actually not. That's sneaky.

I have WAAAAAAAY too much time on my hands.

I don't blame him.Those stairs look lethal.They look too steep to meet building regs and the top flight don't seem to have a handrail.

The difference is a purpose built flat will have it's own address for example 37 example street (sorry I have no imagination!) but a converted flat will all have the same address but a different flat number for example flat 1 37 example street.

So as I said earlier in the thread if you live in a purpose built flat they have to deliver to the flat door but for converted flats it is the building door.

tenement flats in scotland are numbered 'flat 1 37 example street' but they are purpose buit - it's just they were purpose built in the 1850s in our case.

our letter box is on our front door up on the second floor so that is my door. i would not sign for anything dumped on the ground floor - in fact i wouldn't even go down.

In Glasgow the main stairwell or 'close' is considered part of the street in some instances. Although we pay a 'factor' for insurance and maintenance, the council maintain the lighting as part of the street lighting, they also use the close to bring communal rubbish from out the back. So efectivy Tesco would be leaving our shopping in the street if it wasn't brought to the door.

Out tenement was built in 1910 and Tesco didn't deliver then. But plenty of deliveries were done door to door. Our postman delivers door to door.

That's not consistently true, though, Thing3. I've lived in purpose-built flats in London for the last fifteen years and they have all been "Flat [number], [name of block], [street number] [name of street]". I can think of one ex-council block of flats round the corner that's numbered the way you describe, though.

BOYCOTT the buggers, if their employing drivers who lack simple human kindness they deserve all the flack they get, tesco need to alter their piolicy to give drivers time to offer this kindness if there are any who actually give a f*, my asda and Iceland delivery drivers were lovely, i've used tesco once

It's another reason to not have shopping delivered.

I don't want to defend Tesco but does seem a bit off using one incident as evidence that the company is at fault. I used to have a third floor flat (not purpose built) and up some horribly steep stairs and they always used to deliver right to my door - my letter box was at the street level so post didn't get delivered to my door - pizza guy made it to my floor - basically anyone needing a signature/money came all the way up.

Not great customer service but technically Tesco haven't done anything wrong...especially if it states in their t&c that it's down to the driver's discretion etc etc.

Sadly a lot of pregnant women (especially when the pfb is on board!) think they can't lift anything beyond a mug of tea IME. She's in for a bit of a shock when she is pg with DC2 and has to lug a toddler, pushchair, and associated paraphenalia up and down 6 times a day!

Well the main entrance to a delivery address could be a communal hall if, for example, the address is XXX House, no Y, Z street etc.

I've just realised why they ask for flat name first before the number of the accomodation and postcode!.

I am on the fence re it being wrong because I think these woman have used the pregnancy as a reason - and being precious about it - but also because we have no idea of the tone of voice or the way this lady spoke to the driver tbh. Her sister and mum certainly don't come across too well!

The only reason anyone would DO an online shop is for convenience - so what's the point if they are going to make it inconvenient for you?

Tesco will see their online sales plummet in heavily tenemented areas if they insist on this policy.