- to think this was horrible treatment of a 39 weeks pregnant woman by Tesco?

[SitsThere]

contentmalcontent.posterous.com/tesco-fails-the-being-human-test

Millions of people get prams up and down stairs every day. I live on the second floor - with three children under 5 at one point.

It's no excuse, these people have paid for a service and Tesco have to realise that might mean some customers are pregnant/ disabled/ elderly and need more time.

Or is it acceptable to leave elderly Mrs Brown's shopping at the bottom of six flights of stairs? And tell her to get it herself?

he didn't deliver though you Cabot just leave someone's shopping "somewhere near their front door" when they have paid for a delivery

Stupid phone cannot

They messed it up when the driver refused to bring the shopping up the stairs.

They messed it up some more with a contrite NHS speak apology and failure to send a bunch of flowers.

They messed it up really big time in the 2nd line of the e-mail "....for your daughter that's 39 weeks.....". It's customary to refer to a human being as a human being not as a thing (someone will come along and point out which person singular it should have been). It should at least have said "...for your daughter who is 39 weeks......".

Truly apalling - haven't their profits just slumped! Terry Leahy has some explaining to do imo.

PS: My mother always said Tescos was downmarket and tacky

I know Asda get slated on here, bu I use them for home delivery all the time, the subs are usually great and they carry shopping to my kitchen

(and they pretend not to notice the random child running about or the amount of toys all over the floor )

TheSockPuppet, no, it doesn't mention any disabilities, but maybe she has spd, or pgp, or another problem caused by pregnancy which isn't classed as a disability, but still makes life very hard, she doesn't have to disclose things like this, and shouldn't have to!

That could of been the reason she ordered her shopping online to be delivered, because she is finding it a lot harder than you did at 39 weeks.

Have just posted on their facebook page...and got this back...

Hi Vickie,

Thanks for taking the time to post, just to let you know we have been in contact with the customer concerned and are in the process of resolving this issue to the customer?s satisfaction.

Regards
Chris - Customer Care

Lame!

actually, i think that sounds encouraging - hopefully they are backtracking and apologising profusely.. and changing their t&c so that everybody gets delivery to their HOME whether that's inside a block of flats or not.

I was going to say she'll soon be carrying a baby up three flights, but then I realised she already is

Ha, I noticed on my drive home a Tesco delivery van that had 'Delivery to your door (that's your fridge door)' written large on its side.
See HERE
www.telegraph.co.uk/topics/weather/8212718/Snow-supermarkets-struggle-with-online-deliveries.html

Do you know I wondered at them claiming they literally do that.... and then I thought well they wouldn't plaster it on the side of their delivery van if it wasn't true. Oh dear oh dear. More TESCO BAD PR!!

OTT, and there could have been numerous reasons preventing the delivery man from carrying her shopping upstairs for her - she was unlucky that she didn't get a delivery man who would bring her shopping to her kitchen for her and instead left it in the entrance, it is annoying and unfortunate that she had to walk all the way up her stairs by herself but describing it as horrible is a bit over the top, but tesco did state in the terms and conditions that it is at the drivers discretion, they have apologised but she isnt obliged to shop with them again, she can go somewhere else...

Actually, I was just thinking, I always get them to deliver without bags so are they really suggesting that it would save the driver time to get me to carry the boxes up the stairs, unpack them and then carry the empty boxes back down the stairs to the front door while he hangs about picking his teeth?

As it is, I'm unpacking the boxes while the driver brings up the next lot of boxes so by the time he's finished with the stairs he's pretty much ready to go once I've signed.

Maybe that's the trick. Always ask for delivery without bags.

I have heard it depends on the type of building. So if your flat is purpose built the door to your individual flat is classed as the front door but for some reason if you live in a house that has been converted into flats the front door is the door to the building. Not sure why this is maybe the stairs will be narrower and steeper so not as safer?

at 39 weeks I could bearly walk - poor girl and what rubbish service from Tescos.

Ocado deliver to your kitchen, why can't Tesco? I wonder if the window Tesco leaves the driver for all his deliveries is just too small ..... Ocado are brilliant - boycott Tesco for being crap. They shouldn't say they deliver to your door if they do not (& no it never crossed my mind"your door" may not mean your property door but the communal entrance door of your building.
Shocking.
I ought to disclose I have never use Tesco delivery again since they sent me a delivery on an Easter Saturday with none of the meat I ordered because they had run out! No warning andit was late on Saturday so there was no way i could pop out to buy meat. How do you serve up an Easter Sunday Lunch with no meat!??? Grrrr

Apparently the Tesco drivers have 6 minutes from when they stop the van at your address to when they should be starting it again. This has gone a long way to explain their general miserableness and lack of cooperation to me.

Some people really can be total arses with pregnant women. I once unpacked a futon armchair and futon 3 seater from my car, hauled both across the street, OVER THE BONNET of a taxi cab (flat had a rank outside, hence having to park across street), into my courtyardy thing and up a flight of stairs. I did the trip 4 times (the two frames then the two mattresses) and I was watched the whole time by a bunch of cabbies.

I was 35 weeks pregnant.

I know it was purely my own issue that I was pregnant and should suck it up a bit (which I did anyway) but I did think there was no way on earth I'd ever watch anyone struggle to that degree - whether pregnant, elderly or downright healthy.

I don't get it. the main door to my address is on the second floor. I don't live on the ground floor.

so what if I managed to carry a toddler ho couldn't manage stairs up 2 flights when 40 weeks the address still starts at the front door.

Does it make a difference where the post is delivered too?

I don't see how someone could complain that the address to their front door is up three flights of stairs but happily accept the postman delivering their letters through the communal letterbox on the ground floor.

I don't think Tesco deserve the criticism they are getting for this. The customer in question agree to the terms that stated her delivery might not be brought up to her personal front door, and again, there may have been very good reasons why on that particular day, that particular driver would have found it very difficult to carry all her shopping upstairs for her.

She coud have chosen a delivery time when her partner would be home.

Sorry, I do know the difference between too and to really

I do hope tesco are reading this. Their own website FAQ says this

"The driver will bring the shopping to your door, where you will be asked to sign a delivery note. If you would like them to they will then take your shopping into the kitchen."

www.tesco.com/groceries/help/default.aspx?name=myDelivery&rel=help

I am always looking for reasons to avoid using nasty Tesco, and here's another one.

Heavily pg women should not be hoiking anything - toddlers, shopping furniture, anything. You can wreck your joints permanently, as I found out to my cost.

Whoops, on the few occasions I have ordered online from Tesco I have just answered the intercom and said it's first floor I'll buzz you in and opened. (no lift) In future should I online order I will ask if they mind bringing it in.

I actually had no idea they didn't have to deliver to the internal front door but can see why they don't - that's a lot of manual handling/ elf and safety issues etc.

I don't think the driver in this case did anything wrong - at 40+6 I went to supermarket alone, got shopping and walked the 4 floors to my apartment. I don't think I need a medal for it - it's part of life.

The woman and her sister sound a tad too precious to me.