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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To be really hacked off with Yodel/DHL?

96 replies

TooImmature2BDumbledore · 25/11/2011 11:53

I know I'm not being unreasonable - I just want to complain loudly and vociferously to warn other people of their abysmal service.

I bought a mattress recently and got a tracking number for delivery by Yodel. I logged onto their tracking info and discovered an entry saying 'failed to locate', dated Thurs 17 Nov. I called their customer service line and was told that actually, the delivery man had run out of time, and there was no need for me to provide directions. We agreed that they would deliver today so I could arrange time off work to be in to sign for it. I look on the tracker this morning and lo and behold, they attempted to deliver on Wed, couldn't find the house so have now sent it back to the sender in Bristol! I am in Midlothian. I was actually in on Wed after all, and no one phoned for directions.

I am spitting with rage. I took a day off work to be in for their poxy delivery man, and when I phoned to complain I was told that they can't physically make a delivery man call for directions! I was also told that there were no managers available for me to complain to. I have called the mattress company who said they have had numerous problems with Yodel (which begs the question of why they are still using them) and that they would complain and organise redelivery - using Yodel. I have fired off a furious email to Yodel and the mattress company, but I have no faith that they will be any more successful in delivering it the next time, AND I will have to take another day off work to wait for it.

So angry, so angry. Where else can I badmouth them?

OP posts:

PomBearAtTheGatesOfDoom · 25/11/2011 11:55

Why not call the matress company and tell them you want to cancel your order if they insist on using Yodel. You refuse to do business with Yodel again. See what they say. If enough people did that, they'd find another courier.

Original poster

TooImmature2BDumbledore · 25/11/2011 11:57

But I really want the mattress...it was a Groupon deal where I paid £250 for a £1000 mattress. I'm never going to be able to afford that without the deal.

OP posts:

AngryFeet · 25/11/2011 11:58

Yodel are rubbish. I complained recently when they tried to deliver a parcel when I was out and, instead of following the instructions to leave it with a neighbour, threw it over the 7 foot high gate by the side of my house. It had 2 new Leappads in it! Stupid twats.

knittedbreast · 25/11/2011 12:03

I know all about yodel. sadly.

they are cheap and thats why they are used.
go back to the people who sold it to you and request it sent out with another carier, any reasonable business will agree due to the issues you have had.

Yodel uses local people any one can do it (so people who are suposed to live and delvier near you, hence there should not be issues with them not knowing where you live). the tracking only works up until the individual courier has picked up their stack of delvieries. many of them will then get it signed off as delviered when they mean they left it in your bin.

I dont like them either

Belini · 25/11/2011 12:19

i've had issues with them too. Ordered gifts from the entertainer Yodel delivered them but left them in my back garden. Needless to say said parcel was not in my garden. When I phoned to complain I had the most ignorant man tell me it was my own fault and that I had no right phoning Yodel to complain I should complain to The Entertainer. I fell it isn't their fault as Yodel were the ones wo left the parcel in an unsecured area.

StealthPenguin · 25/11/2011 12:20

If it helps, there's a company out there that's worse.

Google DPD Review. I've never seen such a hate campaign targeted at a company before in my life.

Original poster

TooImmature2BDumbledore · 25/11/2011 12:28

Am now trying to get hold of the mattress company to see if they will use a different courier, as suggested. No one is answering the phone there now, grr! Will try again after lunch. It has also just occured to me that I paid £20 for delivery - I want that back!

OP posts:

GingerbreadLatte · 25/11/2011 12:29

im waiting for a yodel package from Amazon right now. it was allegedly due to delivery yesterday and nothing has arrived yet.

Amazon have previously had issues with city link that I've complained about- lovely that they have gone the extra mile for better service

ElizabethPonsonby · 25/11/2011 12:32

I had ordered a new tv from Amazon, Yodel delivered it on Tuesday this week. Lucky I was in as the driver just rang the doorbell, then legged it after leaving the box leaning up against my front door...I opened the door to see him screeching away in his van...surely it should have needed a signature?

lurkerspeaks · 25/11/2011 12:34

The mattress shop at haymarket have some 900 quid mattresses reduced to 300 quid. I drove past today.

Yodel (esp in this area) are terrible. However, have you ever been to the warehouse it is just a big shed with lots of stuff lying around in crates with no apparent organisation whatsoever. It always takes them AGES to find your parcel.

I'm surprised any big companies use them at all.

I once waited in all day (I was in city centre edinburgh) and watched the delivery guy driving past at least 3 times. Rang into the office to say "what the hell is going on" got told they couldn't contact individual drivers but it could still be delivered up 'til, I think, 7pm.

At 7:01pm it bumped up on their tracking system "delivery failure, customer not at home.". I was spitting. Amazon were very good about it though - think they sent it out guaranteed next day delivery to an alternate address with different couriers.

lurkerspeaks · 25/11/2011 12:36

Oh and in my new place they delivered my expensive electrical item to my neighbour while I was away on business (was in a queue for expensive electrical item so had no control over the fact it arrived when I was away). They didn't leave a card to tell me/ my partner they had done so.

By the time I worked out via online tracking where the parcel was neighbour 'knew nothing about it'.... and by the time I phoned electronics company company my gadget was already in use and activated by someone else.

Again gadget company were excellent. Yodel less so.

knittedbreast · 25/11/2011 12:37

they do not require signitures at all.

they should redeliver with whichever compnay you require free as it was not your fault.

cluelessnchaos · 25/11/2011 12:48

Yodel are great here, it's a really nice girl who seeing my car at the school gates when she drove past waited for me to come back. That maybe entirely down to her. She did tell me she had worked out his to avoid getting a signature in their system so lots of room for problems.

Original poster

TooImmature2BDumbledore · 25/11/2011 12:50

Yes, lurker, went to fetch parcel from there once because they refused to leave it in the greenhouse or to redeliver to DH's work (in Wester Hailes, so hardly far from South Gyle). If I could have picked the mattress up myself last week I would have, but sadly a super-king mattress is not going to fit in a Citroen C3, and I think I might get arrested if I tied it to the roof and drove around the bypass.

knitted, I don't think I'll be charged for redelivery, it's just that the original delivery price was £20 and they have failed on their part of the bargain.

OP posts:

Fuzzywuzzywozabear · 25/11/2011 12:57

HDNL are also shit

Robotindisguise · 25/11/2011 13:00

Yodel are shit. They took to lobbing my parcels over the (seven foot high) garden gate until I attached a note telling them not to. Two parcels were left in the rain.

dickiedavisthunderthighs · 25/11/2011 13:04

OP, before you get too hung up on getting this mattress delivered, are you absolutely sure that it was worth £1000 before it was reduced to £250?
Group On have come under a lot of shit recently for offering 'deals' that were never worth the original amount of money in the first place.
£250 is still a lot of money to spend on a mattress, are you sure it's worth it?

picnicbasketcase · 25/11/2011 13:07

I bought a laptop online and it was delivered by Yodel - no-one was in, so they left it in our wheelie bin. Just as well it wasn't bin day really.

knittedbreast · 25/11/2011 13:07

the best matress you will buy costs 150 and is called bed in a roll. it rolls up somehow and is like sleeping on a cloud. you can get them from al the normal bed places

McPie · 25/11/2011 13:13

How lazy, its not like Midlothian is the back of beyond and you would think they would have a sat nav for the harder to find areas. We have been lucky with delivery as it tends to be the same drivers who deliver and know if I'm not in to take it to my parents over the road. I hope you get it sorted.

pictish · 25/11/2011 13:16

Oh another Midlothian poster. Cool! I live in Midlothian too!

Grrrr at the twats sending your mattress back to Bristol!!

takeonboard · 25/11/2011 13:17

Amazon sent something to me by Yodel who didn't deliver when I tracked the parcel Yodels website said "customer no longer at this address", I was inside waiting for them!
I told Amazon who weren't at all interested in the reason why they just gave me a refund.

Original poster

TooImmature2BDumbledore · 25/11/2011 13:25

Oh God, Dickie, hope the mattress is not also a swizz! Mind you, I wouldn't be able to tell if it was. I know Mum paid some ridiculous price for her mattress, so I didn't think it sounded unreasonable, but then I haven't actually seen this mattress yet.

Pictish, yay, another Midlothian person! I am in a slightly remote location, but most delivery people manage fine, or if they think they might get lost, they call and ask for directions. According to Yodel this is above and beyond the call of duty.

OP posts:

whomovedmychocolate · 25/11/2011 13:30

Yodel destroyed my parcel - it looked like they had dropped it off a high building, it was completely in pieces. Which for a mostly metal piece of kit is some achievement. It was well packaged and they refused to pay out as they said I could not prove it was not properly wrapped. And they held it hostage for three weeks before returning it - which meant I only had two days to claim for it. I would never use them and refuse to shop with retailers who do. They are the shit end of DHL IMHO.

AKMD · 25/11/2011 13:32

YANBU, I have been unimpressed by Yodel this week. My MIL ordered DS a lovely bookcase two weeks ago. I've been tracking it on Amazon and it was 'out for delivery' THREE times before it finally got delivered on Wednesday, in a box so bashed up that I picked it up and it fell apart. I've taken photos and will eb complaining. Luckily the bookcase is fine. No thanks to Yodel though.

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