To be really hacked off with Yodel/DHL?

[TooImmature2BDumbledore]

I know I'm not being unreasonable - I just want to complain loudly and vociferously to warn other people of their abysmal service.

I bought a mattress recently and got a tracking number for delivery by Yodel. I logged onto their tracking info and discovered an entry saying 'failed to locate', dated Thurs 17 Nov. I called their customer service line and was told that actually, the delivery man had run out of time, and there was no need for me to provide directions. We agreed that they would deliver today so I could arrange time off work to be in to sign for it. I look on the tracker this morning and lo and behold, they attempted to deliver on Wed, couldn't find the house so have now sent it back to the sender in Bristol! I am in Midlothian. I was actually in on Wed after all, and no one phoned for directions.

I am spitting with rage. I took a day off work to be in for their poxy delivery man, and when I phoned to complain I was told that they can't physically make a delivery man call for directions! I was also told that there were no managers available for me to complain to. I have called the mattress company who said they have had numerous problems with Yodel (which begs the question of why they are still using them) and that they would complain and organise redelivery - using Yodel. I have fired off a furious email to Yodel and the mattress company, but I have no faith that they will be any more successful in delivering it the next time, AND I will have to take another day off work to wait for it.

So angry, so angry. Where else can I badmouth them?

As I've said - my local Yodel service is great. It's amazing how they can differ so much (although mine seems to be the exception!)

As per the note rough my door a courier left my order in a bin in my front garden...great but it was bin day so it got chucked by the rubbish collectors!! How in gods earth is a bin a safe place for anything other than rubbish?!

I had issues with them a couple of weeks ago. My parcel was tracked as out for delivery on the Thursday so I sat in all day for no reason. On the Friday it was still just listed as out for delivery since the previous day so I called customer services since I thought it should have at least gone back to the depot if the driver didn't have enough time to deliver. Customer services told me that it's quite standard for drivers to take packages home with them and that I'd definitely get it that day and gave me the driver's phone number so I could phone him and ask when my parcel would come. Strangely I didn't particularly fancy ringing the driver myself so left it. On Tuesday I rang them again because my package still hadn't turned up and then it finally came on the Wednesday. More than a week later they rang me up to see if I'd gotten my package. They really are the biggest bunch of cowboys I've ever come across.

A couple of muppets delivered a parcel this afternoon. It was a surprise for ds until they shouted out 'enjoy your chocolates!'

Ladies, I bring glad tidings. After 3 days of waiting, the poor customer service lady at Graham & Greene genuinely trying to help, records not filled in, no card, no parcel left in the porch (which was meant to be what happened...) my heroic normal postman caught the Yodel guy trying to card me yesterday when I was in. 'Why don't we both ring the bell' he said. So they did. Victory was mine! He shuffled off to his van to get the parcel...

Then spoke to Graham and Greene, told them everything, directed them to this thread, and just got a nice note from them saying that after the New Year they would no longer be using Yodel.

Success!

spatchcock Fri 09-Dec-11 22:10:56

Very pissed off that the driver didn't even bother to leave a card AND SIGNED MY NAME! Have written angry emails to Yodel and Amazon, fat lot of good that will do.

I'm resigned that the one thing I ordered from John Lewis won't arrive. It's been in the drivers van apparently since 9th December. John Lewis just kept saying it will definitely be here by Christmas. It was a hamper for my dad and I'm worried the driver has eaten it!

I almost gave myself a heart attack trying to get a parcel deiivered by Yodel. There is no 'customer service'. I lost a day's holiday due to non delivery (no reason given) then spent four days trying to get them to redeliver. Ended up having to drive 90 miles to collect the parcel myself.

I'm close to the Gyle and ordered a laptop in January and for some reason I got an email when I was working in leith to say Yodel had delivered said laptop to the house and that I had SIGNED for it. Had to get dh to go home and he found it on the doorstep. Our house is very open so any opportunist could have nicked it. Yodel didn't really care but the company I got the computer from have changed couriers after my complaint.

We are in the same boat re Yodel! They are a crock of shit!
ordered 2 Tefal actifys, one for us and one for my parents,
I came 2 days ago via yodel, the 2nd one was 'out for delivery' yesterday morning, we were in all day (infact Dp was out in the front garden doing some planting). Checked the tracking and at 14.27 (the time he was outside) they 'couldn't access customers property' erm WTAF we live on a road with small front gardens, it was then taken back to the depot.
Utter Bollocks, they didn't leave a card as they didn't even come near our house. So we had no ref number to go by, Dp managed to get a number eventually and it seems its now in transit again, but who knows,
Just glad we have one of them so my wonderful parents have something to open on Sunday!

PLEASE everyone, do what I did. Cut and paste the link to this thread and send it to the Customer Service department of the company you originally ordered from, not Yodel, strongly urging them to find another delivery company.

I used to run a mail order business and we went through the mill on all this - DPD were OK, there was also a smaller company called SPS whose CEO (and how's this for someone reacting to the recession and showing how hungry they are for your business) personally drove a package from Leicester to Scotland on New Year's Eve. In his car. Just to be sure.

Carlabruni: I had a similar situation. Ordered a present off play.com and it was delivered earlier than expected, when I was at work. I rang the courier herself to arrange delivery to be told she could deliver next tue morning ( it was a thurs) [hmmm]. I told her I worked til 2pm and could she bring it then? She replied ' oh no I only work mornings' [hmmm] so I asked if she could deliver it on Saturday and she said ' not really'. So I asked if she could leave it with neighbours and her exact reply was ' oh no I've tried all your neighbours, I'm not going there again' so I ended up having to go to her house to collect it. And SHE'LL be getting paid for that!

Yodel are awful.

Do complain about it. A company we use regularly started using them and got so many complaints (including ours) that they got rid and went back to DPD.

We've had two delightful experiences with them - both for parcels from relatives so not things we were expecting or knew to look out for. First one was a large envelope-shaped thing that was slightly too big for the letter box. Fortunately I was off work sick so heard noises at the letterbox and came out to find it hanging by a corner on the outside - so fully visible from the street and easily nickable by any passerby.
Second one the card just said "In the garden". Bearing in mind our front garden is just a driveway, back garden is 120ft long, this was not enormously helpful. I arrived home and it was dark and chucking with rain, no idea what I was looking for. Finally found a box hidden inside DD's play tunnel - why they didn't put "in large blue play tunnel" I have no idea as that would have been much much easier to locate

i'm awaiting a delivery from Yodel of my son's main xmas present.

it was due tuesday, but despite being in all day i magically 'missed' it. i went online and asked for it to be 'redelivered' on weds and said they should give it to a neighbour if i was out. it didn't come on weds.

dh phoned them and they said they'd deliver today.

by 4pm, with no sign of it, he phoned them again and they said they'll try to deliver it tomorrow.

i suspect we'll be doing a 2 hour round trip saturday night to their depot to collect, as otherwise ds1 won't be getting his present.

am livid.

we are still waiting, i have just called yodel and asked what on earth is goin on, she said we deliver until 7pm, hmmm well Yodel you have 12 mins and then I really am going to kick off! PISS POOR EFFORT!

Yodel delivered a Boden parcel. It was left behind the gate so nice and safe but one item was missing. It was packed by Boden and somewhere between them and me it's 'disappeared'. Very dodgy.

Boden gave me a refund but the item's out of stock.

This is just an idea - does anyone know how we can get Mumsnet to do a poll on Couriers so we can clearly see who does a good job and who doesn't. I have an internet business sending stuff out to mums and would love to use the best Courier but can't see a consistent recommendation for anyone in particular. I guess we have about 10 contenders and maybe we could just have 3 simple check boxes for each such as... recommend, ok, wouldn't recommend. I think the contenders are Yodel, DHL, HDN, UPS, Citylink, Interlink, Parcel Force, TNT, Hermes, Fedex, anyone I missed?

Come on mums and mumsnet - don't let the likes of Yodel treat us like this and get away with it. Power to the people and all that.

ah the joys of yodel. used them once. never again.

I would normally use Parcel force. stuff tends to arrive appropriately.

Don't know of any others.