tesco shopping trolleys.

[mummummymum]

hello,
yesterday when i went shopping with my husband and four children who are all under 4 i couldn't find a shopping trolley with a double seat so needing two i had to make two of my children walk around getting bashed by everyone else who was shopping. when i asked the customer service advisor he informed me a store of that size (extra) only had to supply 2 double trolleys for the whole store!!! !!!!
so on we went with great frustration as the kids pick up everything they see asking "can we have this" so it takes twice as long!!
at the end while we were packing the shopping one of my children went missing and after looking for a few minutes a kind member of public brought my son to us from outside in the middle of the road. not only could he have been run over and killed but could have been taken but god know who!!
still the customer service advisor did not see this as his problem and couldn't have cared less, he even suggested it was unusual to have twins and four children over all and went on to say they should have been on rains!!!! by this point i was very distressed and making a fool of myself
is it unreasonable to ask for a trolley with two seats? !!!!!!!!!!!!!

views please xx

I've not read all of this. Do you go shopping every week and fill two trolleys? Just curious what you fill them with?

No I just think it is odd - a strange thing to do - I don't understand it - but feel free to continue in your superiority fest

Well don't bloody do it then, shop online and take turns with your DP to go once a week after work for fresh bits!

it just wouldnt have happened if there were sufficient trolleys

or

it wouldnt have happened if you didnt have four kids

or

it wouldnt have happened if you didnt work full time and could go shopping in the week

or

it wouldnt have happened if Germany had won WW2

it did happen though and you need to have a bit of a rethink about childcare arrangement and shopping

mayb i am a bit odd, whatever i dont care. if i could have gone antother day of the week i would have and if i could drive and do it on my own even better! but in my opinion tesco should cater for all their customers. and customer service could have been alot more helpful

OK, np, so completely unrelated to the OP then. Just clarifying. Sorry if I'm coming across as superior, I don't see it really. Just don't like some of the nastiness on here, but that was mainly the fuckwit comment (not yours).

i think the op is very odd...

yeah obviously im not going to be doing it again that goes without say derrr

mummummymum with 4 lo's and a full time job I am amazed that you even manage to be organised enough to make it out of teh front door as a family!
YDNBU there should be more trollys with two seets, you can't be the only family that needs one!!
I personally dislike tesco beacuse I think that customer service is right at the bottom of their agenda.
That sounds like a nightmare shopping trip, hope that you have all recovered.
Online shopping can be handy, if the fresh stuff isn't much good, as others have said try different stores, or just bulk order nappies/tins etc everyother week, or month or soemthing so that you can get away with one trolly.
I am at some of the comments on this thread, walking a mile in other peoples shoes and all that....

Oh I am maybe being a mild cowbag ;) Stealth !

ps have you tried complaining to tesco?

your opinion on me being odd just proves you dont really get what im talking about. if people have nothing to say they name call. v small minded

well i put this on here to see whether it was worth complaining but looks like it wouldnt be
i used to have opinions of people with large families not being able to control their children. but then i see people struggling with one child more then i do with my 4 so i dont think its just how your child wants to behave on the day

OP it is one thing not to accept things could have been done differently (trolley provision aside) but you dont seem willing to acknowledge any of the advice a lot of which is contructive as to how you can avoid this in the future. If I see a one women picket in the news re Trolley @tesco campaign then I will know it is you.

Anyway Trolleys is all you have to be concerned about with four small DC's you cant be doing that bad.

do*

no I think spending family time when you work FT in tesco is odd - not you - just that specific bit of behaviour

why not spend the time at the park, swimming, baking, relaxing

honeslt for the sake of a few brown apples shop on line

you seem a tad controlling - you wont let other people, including your husband, shop on your behalf

bottom line is you have choices - lots - you chose to take the whole family with you - and maybe other people did to - so they also needed and where using the trollies

I'm beginning to wonder whether this isn't just a massive wind up. 4 kids under 4 and she's been posting consistently on here for almost three hours without a gap for tea, bathtime and bedtime?
I

My sympathies,

I normally just ask the trolley-pusher blokey (whatever his job-title is)to find me one (politely with a smile) I might have to wait 5-10mins but they nearly always manage to find me one.

I dont understand why there are so many of the ones with blue seats for babies in diff combos (2 baby seats or 1 baby & 1 toddler) but hardly any double seats.

Also why are they smaller than usual trollies? Sainsbos told me it was because I already had the weight of 2 children to push around before any shopping but surely having 2 children would mean that I need a bigger not a smaller trolley!

I now rarely shop with kids in tow unless I really have to. Internet is good if I can be organised enough to book a slot 3 weeks ahead & then I get my fresh stuff from local shops. I often also go on my own late at night (and then DH puts it all away when I get home)

i am taking on board it all had actually occurred to me. im not so small minded to think i need to shop some where else or do it online. wev already said its a mistake we will not make again but i just cant think of a reason they dont have more double trolleys or why they didnt care at all my child was missing

to think i dont*

Do you normally shop in this store because if you do and normally have enough trollys then maybe it was bad timing today. Tesco do not care about customer service.
I sympathise with you re having a bolter, I lost my daughter in M & S once - totally my fault, was with my OH, mum and had newly born DS in pram. We split up to do some shopping (pre mobile phone days)each thinking DD was with the others - 10 mins later when we met up I realised she was missing - luckily M & S staff were fantastic (the store was situated on a retail park just off M1 - I had visions of her either being in a accident (she was 3.5) or abducted and being miles up the M1 already.) and soon located her (via CCTV) sat on the settees in the home section!

Haven't read the whole thread, but why didn't you get a trolley with a baby seat and toddler seat for the 1 yr old and one of the twins, then a normal trolley for the other twin/ the 3 yr old?? then you would of only had one child to watch.

Also, if you know the 3yr old is prone to bolting, why didn't you put him in one of the trolleys instead of the 2 yr old?

im sorry i didnt realise i had to post on here when i take my children to the park lol. we do plenty of family activities thank you very much!!
i wish i could trust my husband to go shopping for me. life would be easier!! mayb i am a bit controlling. but thats not the issue here. why dont tesco have more double trolleys?

OP- the store rotas staff on according to the bare minimum they think they will need for a particular shift. There are rarely enough people to do everything on a Staurday which is traditionally the busiest day.

Perhaps using the online service for things like the nappies,washing powder, etc so that only one person has to physically go to the shop for the rest would be a better solution, especially as your children are in what can be considered the most challenging age group for shopping?