tesco shopping trolleys.

[mummummymum]

hello,
yesterday when i went shopping with my husband and four children who are all under 4 i couldn't find a shopping trolley with a double seat so needing two i had to make two of my children walk around getting bashed by everyone else who was shopping. when i asked the customer service advisor he informed me a store of that size (extra) only had to supply 2 double trolleys for the whole store!!! !!!!
so on we went with great frustration as the kids pick up everything they see asking "can we have this" so it takes twice as long!!
at the end while we were packing the shopping one of my children went missing and after looking for a few minutes a kind member of public brought my son to us from outside in the middle of the road. not only could he have been run over and killed but could have been taken but god know who!!
still the customer service advisor did not see this as his problem and couldn't have cared less, he even suggested it was unusual to have twins and four children over all and went on to say they should have been on rains!!!! by this point i was very distressed and making a fool of myself
is it unreasonable to ask for a trolley with two seats? !!!!!!!!!!!!!

views please xx

You need to ask for a customer complaint form which goes to head office.

I did this recently as had 3 under 3 with me (I am a childminder) and all the double trolleys were no where near the parent and child parking. I filled a form in asking why - someone rang me and said it would be sorted so some were placed nearer. Next time I went it wasn't sorted so I asked in store, someone rang me the next day and it is now sorted - sorry a bit of a ramble!

They do have loads though and it is a small tesco but larger than an "extra".

I think all the trolleys at our Tesco have 2 seats so YANBU to think it's reasonable to expect them to have enough.

However YABU to think it's anyone else's fault that you lost one of your children. I don't want to be mean because I know it can happen easily enough, but it is your responsibility nobody else's. I also don't understand why you all needed to go shopping together like that. Surely it would be easier and safer for one adult to be at home with the children while the other did the shopping, or shop online?

With 4 children under 4, I would be leaving my dp/dh at home with the children, doing the shopping at my leisure, and having a cuppa and a sticky bun in the coffee shop once I'd paid and loaded it all in the car.

If you don't drive, he can drop you off, and you can either ring him to come and get you, or go home in a taxi - it has to be worth a taxi fare to have a stress-free shopping trip.

And don't forget, there is light at the end of the tunnel. One of these days, they will all be at school, and you will be able to shop in peace and quiet, smiling sympathetically at all the mums who are tearing their hair out as they wrangle their fractious children round the supermarket.

Two trolleys full for 6 people? Blimey! We don't do that and my 4 kids are big, in fact, one an adult. Do your shopping online if you can't control your kids.

Online shopping? Seriously, I think this is a wind up.

Either way YABU

we didnt have any rains as we didnt expect to not be able to put them all in the trolly. i have two 2 year olds a 1 year old and a 3 year old, yes the 3 yr old is old enough to walk by himself but i have boy twins that get alittle over excited lets say. it was impossible to pay and keep hold of him at the same time. both trollys were completely full or he would have been in the food section of the trolly.
i really dont see how it is unreasonable to expect a huge shope like tesco to supply a trolly with double seat! if i had been on my own with my twins and neather were walking i just wouldnt have been able to do the shopping at all.
and yes iv tried to do shopping online and it turned up gone off!!

Hell, where I live they even have double trolleys with those little tikes cars attached to the front so you can have a third child "drive". (which I don't recommend, btw. They're so long that it's near impossible to steer them and the "driver" is below eye level, so he or she can grab goodies from the shelves without you seeing.)

But overall, shopping online is just about the best thing ever.

Might be worth getting the non-perishables delivered then, so you'd have less to pack into the trolley? That'd cut down your load a fair bit.

Two trolley's full of shopping? Blimey. What on earth do you buy, esp given how small your kids are?

Give the online shopping another go. Sounds like you were unlucky the first time, but that's never happened to me and if it did, I would get it refunded. Still less hassle than shopping with 4 under 4!

Tesco online?

I can't imagine anything worse than dragging my DH and 2 DCs to a supermarket. I'd be in there all blooming day. So YABU for turning a trip to Tesco into a day out for all the family and then moaning on here because it was a nightmare.

You're also BU for requiring 2 trolleys for a week's worth of shopping. You've got 4 babies FGS, not 4 teenage boys to feed.

You did ask.

To be fair I should think nappies alone for 4 babies would fill a trolley.
I recommend you persevere with online shopping though. I have found that there is never any problem with getting a refund if something is unsuitable or faulty. It's particularly good for huge bulk buys such as washing powder, milk, cartons of juice....stuff that is heavy.

this has to be a wind up

I agree that supermarkets should have more double seat trollies available (I have a 1yo and 2yo) but it's not Tesco's fault one of your children ran out into the road. It's your job to prevent that happening.

I'm also failing to understand why you would go on a family outing to the supermarket. I order online from sainsburys and have done since DD1 was born. If I need to pick up any extras at the weekend, the children stay at home with daddy!

And if you get it delivered one evening, when you're both at home so one of you can be dealing with any waking kids, then you've created a whole extra free day on the saturday/sunday

3 in nappies takes up alot of room in a trolley!!
but i really don't think its unreasonable to supply more than 2 double trollys in a big store!!
i take responsibility yes my child ran off and i lost him for a few minuets, it was horrible and hope it never happens again but yes kids do sometimes, I'm not the first mum it will happen to nor will i be the last.
i wont be shopping at tesco anymore anyway. iv never had a problem finding double trolleys anywhere else so don't see why i should there.

YABU

I know several people who are able to take their 2 and 3 year olds grocery shopping without sitting them in the trolley - myself included.

It is not Tesco's fault that you don't get shopping delivered or that you need 2 shopping trolleys worth of shopping.

YATBU to suggest that because your child wasn't in a trolley he was able to escape a supermarket and get into the carpark. With a ratio of 1:1 between adults and walking children - this should not have happened and is your parental fault not Tesco's fault.

So let's say that Tesco had 4 x double trolleys in the store but you still only got one because the other three were in use - would you still blame Tesco then?

You really can't blame anyone else for your DS running off; there were two of you there. As horrible as I'm sure it was, you need to accept responsibility for it yourself and work out how you're going to shop from now on. After all, once they are all walking, it's not going to make supermarket shopping any easier is it?

look, im not saying its tescos fault that my child ran off, im saying if he was in a trolly it wouldnt have happened. seriously im being unreasonable for asking for a double trolley? really? !!!

cba to read whole thread but is it really necessary for six people to do the shopping?

this really is one of my bugbears

Shop online. Simples! Then if you forget something and have to pop in leave DH at home with the DC. I wouldn't even take 1 under 4 to the supermarket let alone 4.