tesco shopping trolleys.

[mummummymum]

hello,
yesterday when i went shopping with my husband and four children who are all under 4 i couldn't find a shopping trolley with a double seat so needing two i had to make two of my children walk around getting bashed by everyone else who was shopping. when i asked the customer service advisor he informed me a store of that size (extra) only had to supply 2 double trolleys for the whole store!!! !!!!
so on we went with great frustration as the kids pick up everything they see asking "can we have this" so it takes twice as long!!
at the end while we were packing the shopping one of my children went missing and after looking for a few minutes a kind member of public brought my son to us from outside in the middle of the road. not only could he have been run over and killed but could have been taken but god know who!!
still the customer service advisor did not see this as his problem and couldn't have cared less, he even suggested it was unusual to have twins and four children over all and went on to say they should have been on rains!!!! by this point i was very distressed and making a fool of myself
is it unreasonable to ask for a trolley with two seats? !!!!!!!!!!!!!

views please xx

still do not understand WHY YOU DON;T SHOP ONLINE If you do work full time surely the little time you have with your kids should be for fun things not for dragging them round busy shops

Oh I have 3 kids and I manage to get round shops easily

I am going to assume this is the store that you usually use? And every time previous you have had use of at least one double seater and one single seater?

Tescos trolley provision is usually excellent - the one in Durrington has singles with a plastic car on the front (DD & Ds love it) as well as doubles and 1-up 1-down style ones.

the customer service dude was a bit rubbish to the OPthough. theyshould have fedback to HO an used t to leverage the purchase of more doubles.

though in the ops position i'd have had two trolleys - but one of them for all four kids and the other to do the actual shopping with.

I've read through the thread and seen that you have plentiful empathy, so could I venture that YABU?

I'm not sure what makes you think you have an entitlement to tailormade transportation and extra childcare from Tesco and its staff.

I'd like them to supply a special wheelchair and an assistant to push me round and carry heavy items and get out-of-reach ones off the shelf. But do you know, I just don't think I'm that important (even though, like you, I spend a lot of money there, I don't expect a personal carer service)

As it is, I overcome everything by shopping online and I can heartily recommend it. Tesco are excellent ime. I think it would help you to get things in perspective and might even help feed your expectation that the world should revolve around your needs.

Sorry if it sounds mean, but really - get things in perspective. Tescos don't owe you anything except groceries in return for your pennies.

Fgs however many trolleys they had were being used, 2 adults and 4 kids, you should have been able to watch and controll your kids, if you couldn't then you should have left and came back a little later when more trolleys were available,

You cant blame Tescos for your lack of controll over your children,

both trolleys are usually full,
tesco obviously just dont want custom from families with more than 1 child under 3 thats fine, il go elsewhere now.
i just hope no one else has the same problem i had.

Mummymum

We are a family of six, and we don't use two trolleys ('cept once at Christmas when we DID all go - ah happy days).

Honest, think around the problem of kids and trolleys. Go by yourself twice a week (or even once a week with daily bread and milk top-ups at a local shop like we do)...

i just hope no one else has the same problem i had.

Oh god know I mean that would be like the worst thing in the world

Okay so what if you go to Morrisons and all their double seat trollies are in use? Write to your MP?

tesco obviously just dont want custom from families with more than 1 child under 3 thats fine, il go elsewhere now.

yay, one crowd of screeching kids and moaning mums down! a couple of hundred thousand left to go lol

maybe she'll shop online ???? jesus I can't imagine anything worse than shopping in a big supermarket on a Sat - hell on earth - some people are odd

the fact is tesco wouldnt exist with out customers. they dont have to supply trolleys at all! and would loose quite a few customers if they didn't!!
they will be loosing me as a customer as they dont supply double trolleys, other big supermarkets do and for a reason to keep the customer happy so they come back again! if i saw someone in distress looking for a child i would help them, so why didnt the people that actually work there? its there job to help customers.... thats why they are there!!

ah you mean two trolleys full of shopping

gemsy. yes it is the worst thing in the world to loose a child!! sorry!

Yep been there done that- my fault for taking my eyes off an active toddler! Nobody elses for not finding them

Well if you have a bolter then you will understand how it is impossible to control a child walking when you are shopping, watching a child in the trolley and pushig the trolley at the same time

FFS shop online!

Its not impossible at all- just takes more effort, it doesnt mean a bloody supermarket is to blame.

OK there is some serious nastiness going on now. Stop it ffs.

the job of customer service is to help the customer. no?

YANBU to think they should have had more trolleys with 2 seats, most places seem to manage it. YANBU to think they should have helped when a child went missing . Yes, it is your responsibility to keep hold of them but it is one of those things that does happen sometimes and they should help you when it does. Reins might be a very good idea in the future though, if you have a runner.

I still think you should do your shopping online though! Far easier to do a quick trip to pick up missing bits, get any bad things refunded, than to take all of you shopping together. I do most of my shopping online and I've never had a major problem with it.

The job of customer services is not to go running after kids who's parents cant control them!