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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

tesco shopping trolleys.

382 replies

mummummymum · 06/03/2011 16:56

hello,
yesterday when i went shopping with my husband and four children who are all under 4 i couldn't find a shopping trolley with a double seat so needing two i had to make two of my children walk around getting bashed by everyone else who was shopping. when i asked the customer service advisor he informed me a store of that size (extra) only had to supply 2 double trolleys for the whole store!!! Shock !!!!
so on we went with great frustration as the kids pick up everything they see asking "can we have this" so it takes twice as long!! Angry
at the end while we were packing the shopping one of my children went missing and after looking for a few minutes a kind member of public brought my son to us from outside in the middle of the road. not only could he have been run over and killed but could have been taken but god know who!!
still the customer service advisor did not see this as his problem and couldn't have cared less, he even suggested it was unusual to have twins and four children over all and went on to say they should have been on rains!!!! Angry by this point i was very distressed and making a fool of myself Blush
is it unreasonable to ask for a trolley with two seats? !!!!!!!!!!!!!

views please xx

OP posts:
JaneS · 06/03/2011 20:52

Why shouldn't she want to whinge? She's had a scary experience when her child was briefly lost, she wants a rant.

readinginsteadnow · 06/03/2011 20:53

ballstoit, facilities are better definitely, but actual customer service is certainly a dying thing.

BoffinMum · 06/03/2011 20:53

I don't think she was being particularly whingey. Suggestions have included:

  1. Not going out shopping and staying at home instead.
  2. Putting her children on reins.
  3. Taking better care of her children.

All of these points have been responded to repeatedly, and you lot are still poking and prodding her regardless.

ballstoit · 06/03/2011 20:54

"had there had been sufficient trolleys he would not have wondered"

How is that taking responsibility? Lets hope your car never breaks down on a motorway, I presume you dont have 2 doule seated trolleys in the boot of your car normally?

gordyslovesheep · 06/03/2011 20:55

not at Waitrose it isn't Grin

You are right - she wants a moan - and some

I want to moan as well - I went to Tescos and didn;t get given a magic pony, a size 8 figure and £67272722 in used notes - I should sue them really but I don;t have time Wine

readinginsteadnow · 06/03/2011 20:55

op, even if you do want to pick your own shopping, you could do a delivery of nothing but a 3 month supply of nappies , keep them up the loft or under the bed. then no prob shopping alone on a sat.

Original poster
mummummymum · 06/03/2011 20:55

no iv taken responsibility and if any thing had happened to him i would have to live with it. im just suggesting they should have more trolleys. yes he was found in seconds after i noticed he was missing so had been gone for around a minuet. i think your all just trying to put me down for the sake of It. iv admitted that i should have done things differently and will in future but i still feel tesco should have more double trolleys and better customer service and i stand by that.

OP posts:
BoffinMum · 06/03/2011 20:57

I really do think customer service has deteriorated, in many places we all use. I am sure we all remember the Tesco advertisements starring Prunella Scales and Jane Horrocks, with helpful members of staff changing a fish for a fussy customer because it 'looked sad', loading customers' cars, packing bags and so on. This is now the exception rather than the rule.

Original poster
mummummymum · 06/03/2011 20:58

so what if i want a moan!! Grin it is a serious situation but i think youv all gone overboard on it. all im asking for is more double trolleys lol.

OP posts:
sevendwarves · 06/03/2011 20:59

OP change the record, surely you must have better things to do than argue with strangers. Either complain to Tesco, try some of the other things posters have suggested or forget about it.

SoupDragon · 06/03/2011 21:00

welcome to Mumsnet

Original poster
mummummymum · 06/03/2011 21:01

so why are you replying then lol. this is good for me im enjoying it

OP posts:
sevendwarves · 06/03/2011 21:04

Was that aimed at me? I'm not arguing, and I haven't been here for the last 4 hours :o

Original poster
mummummymum · 06/03/2011 21:05

well its the first time iv been on here and probably last by the reaction lol wow people go well over the top lol

OP posts:
sevendwarves · 06/03/2011 21:07

You'd probably be best on netmums ... lol

hobnobsaremyfavourite · 06/03/2011 21:07
IHeartKingThistle · 06/03/2011 21:08

Going food shopping as a family sounds like hell to me Grin.

That said, I'm with you on the double trolleys. I wanted 1 of the buggers at our Tesco extra and the only one left was right at the back of one of those trolley park bits, which was totally full. More than one member of staff watched me drag it out with a heavy baby on my hip whilst trying to keep an eye on a 3 year old. Angry

Original poster
mummummymum · 06/03/2011 21:09

i feel your pain and soory about the lol its a bad habbit!!

OP posts:
Original poster
mummummymum · 06/03/2011 21:10

netmums i must try that Wink

OP posts:
Joolyjoolyjoo · 06/03/2011 21:11

Well, YANBU to want Tesco to have more double trolleys, and YANBU to put a complaint/ suggestion in writing and e-mail it to the manager of your local store. But YABabitU to expect them to be there. Yes, it's a pain. Same way as lots of inconveniences in life are a pain.

I'm not going to judge you for your son running off- dd1 was a bolter, so I can sympathise. however, given that it happened, and I'm sure it was horrible, and you won't want it to happen again. And given that you cannot guarantee there will always be trolleys to suit you, I'm thinking your best bet is to listen to the advice of the online shoppers!

I have 3 (who were all under 4 at one point) and I soon gave up any idea of shopping in a supermarket- far far too stressful! So I do a combination of online (for the non-perishable items) and top-up shopping. Many butchers and fishmongers deliver- mine deliver to my work, the wonderful souls. And when I was a bit more flush, I also got an organic fruit and veg box left at my back door while I was out at work (sadly finances no longer allow!)

Online has been great for me. Yeah, I get the occasional odd substitution, or short use-by date, but compared to the stress of 3 children all mewling at me for things, all needing the toilet at 3 different stages of the shop, and then getting home to realise that in trying to distract them I have forgotten half the stuff on my list, it is a godsend! Give it another go, seriously!

moomaa · 06/03/2011 21:12

I think you are being mean to the OP. When I worked in Sainsburys lots of people had two trolley's worth. It was either large families or people who buy all their non-perishables for a month in one go.

It is horrible losing a child and it can happen to the best of us.

I have 3 small ones. Having a double seat trolley is very handy. Stores who want to keep as many customers as possible should have them. When my local store was being refurbished and they cut down on the amount of trolleys I used to go to customer services and someone would pootle off and find one for me. Never a problem. One week they couldn't get one but promised they had ordered more and they would be there the next week and they were. I think you should email a complaint in, they might get some more.

Having said that I do think that you are being unreasonable about the reins. Mine didn't like them either to start with, but we did plenty of 'practice' when we weren't in a hurry where I waited for them to stop screaming and get up off the pavement. They got used to them eventually. They don't really want to spend all day sat on the floor not going anywhere. I did it because I don't want them run over. We have also had a 'training programme' about them holding onto the sides of the trolley/pram and 99% of the time I can rely on them to do that and not move. Not much fun but necessary for safety when you have several preschoolers.

Anyway, I think you need a better plan for shopping. Whether that is trust DH/go twice a week/go solo and pay for one load then go back in do another load/shop for some or all online is up to you.

onadietcokebreak · 06/03/2011 21:14

Its your fiest time and you have already worked out the smilies. Well done!

Original poster
mummummymum · 06/03/2011 21:17

yeah i take it all onboard tho the reins arn't worth the break down i would have if i had to get him to use them. i just dont think it makes any sence to just have two double trolleys for the whole store.

OP posts:
Original poster
mummummymum · 06/03/2011 21:20

i was really worked up about this but talking about it on here really has helped and i probably exaggerated a bit in my first message to how bad it was because i was so worked up. so thanks everyone Grin

OP posts:
hobnobsaremyfavourite · 06/03/2011 21:21
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