The proper authorities, BeerTricks. The ones who you didn't bother to ring up, write to, have meetings with, harry, hound, cry about and finally give up on. The ones who can really do stuff if you contact them direct. Ones like... oh, let's say at a wild venture, Bristol social services. If only you go through the right channels, of course you will get what you need, because that's what they're for, right?
I'm not sure whether the conversation got so far as what you're supposed to do when the proper authorities don't quite cut the mustard, as it disappeared while I was poking my nose in contributing to another thread.