Just a warning to all you lovely mumsnetters - they are absolute shite.
I ordered a dolls house and furniture for my DD on there for Christmas at the end of Oct cos it was half price. I chose the option to have it delivered to my local(ish) store and pick it up from there. You are supposed to get an email when it is ready for you to collect and they keep it there for a month - if you haven't collected it by then it gets returned and the money is refunded to your card.
Anyway after about 3 weeks I still hadn't heard anything and I was shopping in Asda one day and I noticed their shelves were absolutely full of these dolls houses and was obviously wondering why I hadn't been contacted to collect mine. I phoned their "customer services" when I got home and they phoned the store while I was on the line and told me that it was ready to collect. I went to the store a few days later only to find that it wasn't there but there was another dolls house there for someone else with my surname (who had ordered theirs after me!). They turned the place upside down and said that it definitely wasn't there and that they couldn't do anything about it and I would have to call customer services again. I did last week and they said they would get back to me (still waiting).
Yesterday I got an email from them to say that the item had been returned to the depot that day (3rd Dec), as they had had it for a month, and my card has been refunded. Well firstly I had no email from them to say it was there and secondly when I went to collect it they insisted it wasn't there when it obviously was.
I would complain to ASDA but you have to call their expensive customer services which have been useless and don't return calls.
My only option now apparently (I asked in store today) is to re-order the item and they won't guarantee that it will be in stock or that I will have it in time for Christmas! I have to do this myself and there's no way they can help me or rush the order or anything even though it is their fucking mistake!
I'm gutted cos I know DD would have loved that dolls house and I was really looking forward to seeing her little face light up when she saw it on Christmas morning. I'm gonna really struggle to find another one in my price range before Christmas now because they have pissed me around for so long.
I know mistakes get made but they've done nothing to put it right. I definitely won't be ordering anything from them again!
OK got it off my chest now. Thanks for reading!