To expect a timely response from Easyjet...

[BootyMum]

I have booked a ticket on easyjet for my FIL to come visit us at Christmas. However I have a query which is not solved by the FAQ on easyjet website. I sent a query to them via email around 2 weeks ago now and received an automated acknowledgement in reply. A few days ago I resubmitted my question, same response, no bloody answer forthcoming...

Was just wondering has anyone else experienced this from 'customer service' at easyjet. Did you finally get a response?

And does anyone know of the personal email of someone with some authority at easyjet as I am getting sick of dealing with the lack of customer service. Feel like kicking some easyjet arse - do not mess with a hormonally driven pregnant woman on the edge...

Just ask the question on Travel threads on MN. It will be quicker and more accurate, you may even get a response before you give birth.

Thanks Wottknott, here's hoping! I have posted same question on shorthaul section on talk. Was hoping that posting on AIBU would get a quicker response due to higher volume of traffic and possibly higher percentage of bloody-minded, argument prone persons

websites that have "WARNING humans at work, simply call us" - well .... I'd book with them in future.

Yes YABU. Easyjet don't do customer service.

See your point whatdoiknowanyway...

But I cannot believe that there isn't one AIBU poster who hasn't taken on easyjet and won...

Actually I do know someone who took EasyJet on and won. But it wasn't easy and took a considerable effort. Sadly can't give details as was a lot of legal stuff involved but they were refunded a LOT of money after being rejected outright initially.
Persist - use those hormones to good effect :)

Ring them, every time I've spoken to someone at Easy Jet I've had great service from them.

As I remember their number is hidden away somewhere on their website and not particuarly easy to find, but it is there somewhere! :)