To wonder where the hell is my shopping and/or money?

[pissedrightoff]

Last night I checked my bank account online, £105.00 is the balance. Fine, I'll do an online shop at asda to arrive tomorrow.
Total shopping comes to £80.76.

Shopping does not arrive today and when I call to enquire why, I am told that there were insufficent funds in my account.

I then check online balance,£24.24 suggesting that between last night and now £80.76 has been debited.
Phoned bank to make enquiries and indeed Asda have taken the amount and bank gave me the authorisation number.I ask if it is possible that it is a pending payment, bank says no, as it has come off the balance then the payment has went through.

Phone Asda back, not helpful in the slightest, They say that they have not recieved the money, I tell them I have an authorisation code from my bank and an available balance which says otherwise.They say they will look into it and call me back at midday tomorrow.

So I now have only £24,Very little food, live in the back of beyond so no shops, will have to take two buses to a tesco tomorrow to see how far my £24 will stretch for baby food, milk and wipes.

Where is my money if it's not in my bank and Asda say they don't have it????

Milk you are lovely [mwah].

I can add a couple of £s worth of clubcard voucher if there is a tesco shop going.

Op- just adding my support- I really hope this gets sorted soon

ASDA, if you can be bothered to respond to her, I'd like to add myself to the list of people who will not be using your services ( always though you were shite, turns out I was right!!)

Bloody hell - I've been having a trawl around t'internet and what I wrote in jest earlier is actually true. Asda really don't give a shit about their customers. There's complaints all over the place going back years.

This is a good read. Look at this page

Yes Axis they said it again today, exact words were....'As your bank manages your account, they have the power to release the funds', I replied with 'As far as my bank can see, I have purchased goods from ASDA'

No response

PRO have you actually heard directly from them at all today?

BIOTB yes they phoned, still maintain not their fault/nothing they can do

I cannot believe that Asda have posted on this thread and on Twitter but have not contacted the customer WHO IS STILL WAITING FOR HER FOOD.

This is, by any standards, a PR disaster.

Crikey; so when they say on twitter etc that they are sorting it out, they mean repeating the crap they have already told you then. It's bizarre.

Are they actually refusing to refund the money then PRO? They have our money yet they are refusing to return it. I am quite sure that is theft.....

I thought that when I logged off yesterday that would be that and I'd check in this morning and see all was rosey in the Asda garden. I'm staggered that they are ballsing this up so badly.

The money is in a 'holding' account, ASDA have an auth code with which they CAN claim it, but as they cancelled my order they have nothing to claim it against IYSWIM.

Then create an order to claim it FGS

Nothing they can do? Oh really. Well, from what I've read they could send a fax to your bank which would sort the matter. Or someone from their PR team could speak to your bank's PR team to get it sorted. Even if the above aren't "process" then there will be people with authority to override this.

Or they could send you the shopping as a gesture of good will regardless. Which I think Ocado or Waitrose would have done. Even Tesco would probably have been more help than this.

It might turn out that this is a computers issue - that the bank's computer swears blind its Asda and Asda's computer swears blind it is the bank. But if Asda is going to use that method of payment then they need to have it properly working and not blaming the customer

Shame on you, Asda.

The Future's bright the future's Sainsburys

PRO could you contact your local newspaper?
Maybe a bit of poor publicity aimed a the wider public might make Asda think again? .

OMG this is vile on Asda's part. I spend at least £100 a week there and certainly will not be going back after the way they have treated OP. I am so disgused and really hope they pull there fingers out of there bum and do something to rectify this terrible mess!!!

astonishing

I'm stepping out shortly and expect to find this sorted by the time I get back

You should definitely contact MoneyBox on Radio4 - it's just the sort of story they cover.

I'm a happy Ocado customer, so not much point me saying I wouldn't use Asda delivery, but I'll certainly warn people I know.

The daily mail are calling me later today, they are prob reading this thread right now

Indigo that's not how it works - Asda 'request' the money from the bank, but then they have to actually 'collect' it. Companies get 3-5 days to collect the money, if they don't, it goes back to the bank account. Asda have requested but not collected - so the bank can't release it unless Asda tell them to, and Asda have no record of it (apparently) so as far as Asda are concerned they haven't taken the money. I assume they can't actually see the transaction until they have collected it. So Asda have no evidence that this has happened. Of course they could fax the bank and tell them to release the payment based on the OP's say so, this would cost or risk them nothing, bit they won't do it

Of course the bank are also able to see who has requested the funds, so the bank could tell Asda (with OP's permission) but that's obviously too simple as well.

They don't need to claim it - just put £80 in from the Asda/Walmart account!

Can't believe that Ocado/Waitrose relied within a short time frame and Asda are still refusing to do anything!

Yay for Daily Mail I emailed them with a link last night.

Asda have been trying to get a store in my town. Council turned them down on one site, after a lot of objections from locals over traffic, access, not to mention a very good parade of local shops who probably would have gone out of business.

They have been sniffing around a couple of other sites, but so far no luck.

I'm involved with local council and a couple of community groups and I'm going to keep a copy of this thread for posterity.

Right, online shop done with Saino's (sadly Ocado don't deliver to my area) £200 that's not going to arsda.
Am sending you lots and lots of feisty and positive thoughts PRO, think you are being very amazing esp considering horrible PND. Big love.