Cancelled holiday due to lack of internet

[Rainingcatsandog]

We were due to go to the Highlands today for a week. The holiday company informed us that the internet isn't working due to a general issue on the area and they don't know when it will be fixed. I was offered £75 off or the chance to change the date .I took the latter.
I'm now feeling annoyed as I think we should have been offered a full refund.
Does anyone know my rights?

I use the Internet a lot but there are other things to do!

Why do you need it to read your Kindle, by the way?

I would say it depends. Do you need the internet for work, essential keeping in touch? If so then maybe you were right to cancel.
if it was for social media, general day to day then I don’t understand why you cancelled.

It’s interesting how people jump straight to ‘who cares if you can’t spend your holiday doomscrolling’. The internet has a lot of uses beyond that. You might want to use google maps or check the weather. Check information on local attractions such as prices and opening times. You might want to buy entry tickets online. And in the evenings some people like to stream movies or do whatever it is they usually do at home on the internet.
But what exactly is meant by ‘no internet’? Do they just mean no WiFi in the accommodation? Because in that case it would depend on what kind of mobile data allowance you have. If it means the mast is down and there’s no internet in the entire area, including mobile data, that might be more problematic.
Im still not sure it’s worthy of a full refund.

I would want to check that you would have phone signal for emergencies as most landlines now use the broadband and will not work without internet.

Comparing WiFi with heating and water is hilarious! It’s sad that you think you can’t survive without it.

Exactly. Such bizarre responses from some people.

Can I take your place? Going somewhere that’s cut off from the digital world honestly would be heaven to me right now.

Look at your contract. It will likely say that WiFi is not guaranteed. Therefore you are lucky they agreed to change the dates

Because a lot of us do a lot of stuff with the Internet

Film on in the evening
Keeping an eye of spending
Checking information
Checking traffic
Seeing what attractions are around
Keeping an eye on home if you have ring or blink or other cameras
Relatives keeping in touch
Emergency information

And more

Just because some of us like to stay connected doesn't make us evil, or stupid, or lacking in any way.

(Edit, missed a word)

If there is no Internet, then is there even a phone signal?

Offering a date change is fair. It isn’t your accommodation provider’s fault that the internet isn’t working. Can you ask them what the 4/5g signal is like there? Could you phone out in an emergency?

What do you need internet for?

If it’s to watch movies, is there a DVD player in the accommodation? There are tons of DVDs for 50p each in my nearest charity shop.

If you read online, or listen to internet radio, can you download material in advance?

If it’s needed for work, or for monitoring your aged relative remotely, or for streaming your favorite series that cannot be deferred until home, there may be no work around and changing the date is the best you can hope for.

So how do you research current traffic delays in advance?

I’g going away next week and the internet will be a train stop away.

We’ll do radical things like play cards, BBQ, go for walks and talk to one another in the evenings.

Bonkers that you cancelled.

Prioritising internet over time spent together on a family holiday is so weird

How do you think we did these things pre internet? You have to be more organised in advance but it is perfectly possible. What you’re saying is that you don’t want to change your behaviour, which is fair enough if you’re paying for a service.

Same way I did before the internet.

You don’t, you use 4/5g on your phone and or have the radio on in the car.

She didn’t cancel, she moved the date.

If there is no internet or data connection at all, then understand this if it was advertised to have internet.

If it's a case of no internet but did not check online to see if there's mobile 4g/5g connection you're crazy even cancelling. All mobile operators allow you to upgrade to 100GB+ for just one month generally for under £20 each.

We did do these things pre Internet, but we also use to hand wash all our clothes. Don't fancy doing that either.

And for the smug "oh it would be be bliss with no Internet " here, that sounds like a you problem not being able to switch the Internet off.

(Edit, spelling)

I find this so odd that you can't go on holiday without internet!!! Just go and enjoy yourself! Unless you were literally planning to work online or something what do you need internet for on holiday?

Surely if there was an emergency someone would just call you?

I could manage without the wi fi but it would be a lot harder without a phone signal. I don't need to scroll or watch Netflix (rarely do that on holiday) but I wouldn't feel as relaxed if I couldn't check in with the person looking after my cats. I also do usually look things up about the area whilst there. Whilst I could plan ahead more, it's not as convenient.

I don't use the radio in the car, I use Spotify

And if I am in the car already it's because I have a plan to go somewhere specific. I don't want to sit in the car working out where I'm going because my original plan has to change due to traffic or train cancellations

Sorry OP I posted before reading your updates. If you need to be contactable I understand internet not being a problem but no phone signal at all can be problematic in some circumstances.

I have still done it though but it does need some careful planning.

No, there were definitely washing machines pre internet, I remember them well.
It's entirely possible to have a good holiday without the internet, but she doesn't want to, so that's her choice.