Some fucker has stolen my Nectar points

[SirChenjins]

How the hell?? Just got an email from Nectar saying they've been spent at the other end of the country, checked my app - and sure enough, they've all gone 😡

Anyone know what my chances are of getting them back?

This has been going on for years. The ‘locking’ is a fairly recent thing. I had £60 worth of points but decided to just spend rather than save them than risk someone else getting hold of them. I don’t understand how it only seems to happen with Nectar and not with other loyalty cards eg Boots, Tesco etc. Does anyone know?

Some people at Nectar are going to be busy this morning.

Just ask at the till to use them. Or, at self service, choose the points option and choose the value you want to use.

I will defo make a point of sorting this out - I’ve accumulated about £25 so will be handy for Christmas fancy bits from Sainsbury’s!

I find Tesco much easier - the points just show automatically as vouchers on my app that I then scan at the til.

It happened to me there are terminals were you just enter the number and don’t need the physical card. I rang. Got a new card and number and a refund.

Yeah, there's no voucher for Sainsbury's, you just choose how many to spend and either the till operator deducts them for you, or you hit a button to choose the value to spend (has to be in increments of £2.50).

I’ve just found out that my points were spent in Edinburgh back in September. They spent it in 2 tranches on the same day.

I live in the SE. No way would I drive to Scotland to do my weekly shop!

Im sorry @SirChenjins you're also minus your points, but I’m very grateful for your thread on this. Hopefully others will see.

I had NO idea that this problem existed, and I just fling my card at the machine and only check my points on my paper receipt. Now got my app and spending is LOCKED 😉

One of the reasons I spend mine immediately I get £2.50 worth.
hope you get them back OP. Good to know about the lock feature in the app

Thank you- you made me look and some fucker has stolen mine too.

this happened to me a few years ago - they refunded without any questions. It was spent on petrol about 5 hours away from me.

Tesco is much more of a faff. You literally press one button at the till for nectar, no need for random little £2 vouchers etc like you get at Tesco

Update - I've just phoned the call centre and my points are being restored. They didn't seem at all surprised, nor did they say anything about the locking feature - I was prepared for an argument there, but they didn't raise it. Only drawback is that it's going to be about a fortnight before the points go back on and I can redeem any I accumulate in the meantime. No biggie though, as long I I can use them before Christmas it's fine.

I'm so sorry that so many of you have had the same experience - it seems like it's widespread 😡 Remember to lock your spending everyone.

With Tesco your points need to be converted into vouchers. You need to then do the vouchers. I assume that it’s easier to guess a nectar card number than it is to guess a Tesco voucher code.

I also had no idea about the locking points function or the fact that Nectar points are being stolen. Just went into my app and they are already locked. I know for sure I’ve never locked them as today is the first time I’ve heard of it!

Yup. Same happened to me. Spent hours on usual outsourced call centre in India who wanted everything identifier from mother's maiden name to inside leg measurement which I obviously refused to give.

@Icequeen01 if you’ve got another cardholder on your account they might have locked the points.
I’ve just downloaded the app to check my points haven’t been stolen (they haven’t - phew) but it was unlocked and I had to click on lock. At that point it told me there is another cardholder and it will affect them too, which was a surprise to me as I divorced 13 years ago and distinctly remember taking my ExH off my account.

I had this happen a few months ago - only 3000 points, but still, fortunately Nectar returned them all and now i have locked my spending until i want to use the points.

i wonder if they just fake cards and use random numbers and sometimes it does link to a real account

I can’t lock mine even though I am the main account holder, DH has a key fob

That’s what I thought so checked with DH and he doesn’t even have the app. He only uses the physical card.

My mind is blown by this info - I seem to have some sort of mental block with Sainsbury’s lol. Defo need to check it out!

Mine were auto-locked, they sent me an email to tell me they'd done it.

This happened to me, the card was in my maiden name with my uni email address. I graduated 15 years ago! Nectar were helpful on the online chat and sorted it for me quite quickly.

They auto lock the account if it’s over a certain amount of points

@SirChenjins Great news but be prepared to be rescanned every time you shop for the next couple of months - that’s what happened to us! There must have been some kind of flag on our account.

This happened to me. Thirty plus pounds of points stolen and used in a petrol station. Called Nectar and they refunded my points and issued a new card. Annoying and inconvenient.