My DD has had issies at high school (selective grammar, no fees, very competitive and that's not a stealth boast as it was a shit environment, it has to allocate 25% of places to local catchment, hence DD got in... )
My very limited exerience is that most grammars have the emphasis on results, SEN is maybe 3 hours a week off timetsble for some teacher who may ormay not gave wanted the role, and pastoral is a token gesture at best.
Definitely get the video downloaded or record it being played on another device, hiwever you can,get a copy.
Screenshot all the messages: if your Dds phone shows se has taken a screenshot and she would be wrried by tjis, again,photo themessages on screen from your phone.
Email all the evidence to school.
You might encounter any of the followi g issues, if so, this might help:
It happened outside of school so not for school to deal with / tackle the issue:
Thr relationship between your DD and these girls is purely through school- they have a relationshion ship of being pupils at the same school. Therefore this is a school issue to deal with as the incident will impact DD within school.
Has to be repeated incidents to be bullying:
No it does not, this is a clear attack of your dd to bully, isolate and publicising it on social media has made this available to other peers within school.
You need to ask as others have said:
Copy of bullying policy
How will school be dealing with this in 2 ways: support for your DD and how will the 2 girls that have bullied your dd directly and via social media be deslt with? (If school say they cannot disclose actions involving other pupils you can acknowledge this but say as a result of you deali g with the two girls you need to know what actions are being taken to keep your dd safe from them)
Will either your DD be moved to opposite half of year / new form group or these two girls (which would be your preference?) and are they going to be separated from each other to minimise opportunity for further incidents? Will their families be brought in to discuss this?
Straight away mention mental health and that, irrelevant of the impact, you will not be moving your DD from the school as she is in GCSEs, so it will remain the school's issue to deal with. If your DD has her attendance impacted by being worried and stressed about this issue it is the school's respinsibility (as per the Attendance Framework August 2024) to identify and remove barriers to a child's education, therefore it is their responsibility to deal with this issue to ensure your DD feels safe and cam attend school. I hope they don't, but, if the school make any suggestion that poor attendance can lead to further action / fines etc just remind them it doesn't - it is only if the school choose to take this action, it isn't instigated or demanded by the LA but instead decided and prompted by the school, and so they would be consciously making the decision to start any action, not the LA, and if so, they would beed to evidence they had identified and removed any barriers to attendance (go back to above points!)
Tell your dd to have a book with her so if she is on her own she can look busy, def use the library for a safe quiet space, study and she can look busy.
Ask staff to source other safe spaces for her - also check classes, are these girls in sny of sameclasses, ask school to split them as state your DD does bot deel safe amd won't be able to focus as will feel intimidated. Seating plans to be checked etc also.
Ask what system thry use for recording incidents, eg CPOMs, and ask them to confirm the incident, with evidence, has been logged against ALL concerned pupils.
Email it comprehensively to school so you have a written record and if you get any phone calls/ have meryings nake notes to quick email your summary to school so you keep that written records.
If your DD mentions that there have been any issues in school, especially any messages via email / chat systems in school if necessary you can make a Data Subjevt Access Request to view all data sbout your child includi g all messages thst she has written or been mentioned in, etc, I did it (school tried to charge me but I got in touch with ICO who were brilliant and successfully challenged the fee)
Hopefully this is all OTT but get ready to make school act on this, act thoroughly and swiftly, keep on at them to make sure they look after your DD.
It is awful, bug hugs, tell your DDshe is better off without them even if it won't feel like this now
I have mentioned this on previous posts but cadets are a brilliant organisation if your local squadron is well run, for teenagers .
Good luck x