This is a story and a half of a CF, if any of my friends are on here they will recognise it !!
We have a holiday apartment which we rent out when we are not using it. Last summer our friends were staying there when a family, who were renting the apartment above, knocked on the door asking our friends when they were leaving and if they could rent it after them. Friends passed on our number and the lady called me, I gave her the number of our agent but she asked if we could do it directly, they only needed one bedroom as they were a bit on top of each other in the other apartment and they would only use the bedroom and bathroom, not use kitchen or living room. I was a bit reluctant but as it wasn't rented for the 5 days she wanted it for, and our agents had a 7 day minumum rental, I agreed. I explained that I have nothing to do with rentals normally, but as it was just the room, and the rate was heavily discounted, there would be no bells or whistles,
They were barely in there an hour when she called me asking for a tourist discount book, which I knew nothing about, she called me back with the number of the tourist office for me to call them to arrange for them to collect the discount book, so I make the call, the tourist office says as I am not registered as an agency they couldn't issue it to me, it had to go through a holiday letting agency. So I call back and explained this to her and she asks 'can't you ask your agency to organise it'? well no, you bypassed the agency.
About a week after they left, I get a call from her, 'we left a package in the hallway from the upstairs apartment, would you mind shipping it to us'. No, I live hours away. 'Do you think you could get someone to ship it for us, maybe your agent," . Why not ask the agent who rented you the other apartment. "Well, we could, but he was asking for an admin fee."
Fast forward to this year, I get a call from an unknown number, answer it, it's her looking to rent our apartment for the same period. I politely said our friends are using it again this year, starts quizzing me about their dates, she then starts asking if we have any friends who would rent directly to them, politely tell her we know no one in that village who rents out their property, and then she proceeds to ask me to check other holiday apartments availability for her. At that point I think my voice was almost hysterical telling her, noooo, check it yourself.
A few weeks later she calls back, multiple times but I don't answer. I get a call from a number I don't recognise, pick up and it's her, 'Just wondering if your friends are flexible and could change their dates". WTF, I am still polite and say no, they have flights booked, she then offers to "pay more" to rent the apartment, that they know they left it too late to contact me, but they really want to stay there, and their dates aren't flexible. I had 3 more calls from her and an email, right up to the week before she wanted to stay there, asking me if our friends had maybe changed their mind, or if they were departing earlier, they would take it for just a few days. ( In fact, the apartment was actually free for some of the time she wanted it, but there was no way I was ever going to rent to her again, even via the agency.)
In all my life, I have never come across that kind of persistence or entitlement.
Biggest mistake I ever made, and realise now how much hassle the agents take on. I have no doubt she will try to contact me again to book directly for next year, (unless she is on mumsnet and reads this 😁), but never again !