Emma mattress - any good?

[Mummabear04]

I need to replace my mattress and wondering if Emma is the way forward. My husband is a big man and I need one that will support him and not sag over time. I'd like a medium firm and my friends really like their Emma mattress but when I helped them move it felt very flimsy so I'm not sure. Any other suggestions would be welcome!

https://www.emma-sleep.co.uk/mattresses/emma-hybrid-premium-mattress/

I was looking at this one in particular...

Ds has one and it's really comfortable.

Absolutely not. DS has one and it’s sunk in the middle, only has it two years.

We had one, lasted 6 weeks before we sent it back..most uncomfortable mattress we've ever slept on.

Best thing we've ever bought and their customer service is excellent. Reduced my back pain overnight!

I’ve had the original for 5 years and LOVE it. Husband is double my weight but it balances us out without sinking.

I love mine it's so comfortable

I ended up in hospital because of ours
Best mattress ever for the first 18 months and then it started to dip in the parts where dp and I lay
I was always getting a bad back (since we bought the emma) but put it down to menopause/being unfit/my job until the morning I couldn't get out of bed-I couldn't stand up as my back had locked-I've never been in so much pain
Long story short,I ended up in a&e and was on some heavy duty painkillers for ages
As soon as I said we had an emma,the doctor rolled his eyes and said we should think about changing it
(We did and I've been fine since)
I got in touch with Emma and they couldn't have cared less-told me to take photos of the dips (which I did) and was told there is nothing wrong with it and unrelated to my having to go to a&e
Point blank refused a refund/replacement
Awful company and I'll never touch them again
I did mention this in a bed shop,while chatting to the sales man (mil was buying a new bed) a few months later,and he said it happens all the time with those sort of mattresses

Mine made my back worse. It was the most uncomfortable mattress i've ever had. You're better off getting a sprung mattress. Much more support and way more comfortable.

Ours dipped in the middle and I found the smell when unboxing really off putting. I have a Tempur one now and I love it although pricy.

I have one and love it, but it is very soft so you will likely not love it. Also is starting to sag around my hip area after 5 years.

DH did a lot of research and decided against Emma as he read they had dips. We got a Dream Cloud luxury hybrid maftress 3 years ago. It arrived in a box rolled up and I was sceptical.

It's amazing, no dips at all (and we are both overweight) and the perfect goldilocks hardness. Brilliant night's sleep.

I find mine very hard and had to get a mattress topper

We've had an Emma for about three years now and it's been lovely. No problems at all.

They’re horrible. Stink of chemicals for ages, and incredibly hot. Made my back problems worse - never had a good nights sleep on ours.

I really love ours. We've had it around 5 years. My DD says it's like sleeping 'on a cloud'.

Worst mattress ever.

Collapsed on both sides, destroyed my back and it is impossible to invoke the sham warranty.

Get yourself a a Visprung.

Had ours less than 2 years and got rid. I couldn't sleep on it without it putting my back out. The mattress developed a huge pit which you'd roll into. Honestly the worst mattress I've ever slept on. I'd really recommend you consider a different option

I had a terrible experience with Emma - 3 x failure to deliver the bed (had ordered a frame too) and absolutely shocking customer service. We went for an Eve mattress via Bensons instead and have been very happy with it.

I don't rate the foam ones, especially if you're a bit bigger/heavier. Check out button & sprung, their mattresses are lovely.

I also had an awful experience. Turned up stained. So badly you can see it through a white sheet.

Tried to get a return.

They kept kicking it down. Partner wrote a review online finally to say awful. Avoid.

Then they essentially held us hostage saying they wouldnt do the return but would give a topper to hide the stain; but only if we removed the review.

We looked at the topper online and thought yes that looks like a compromise so let’s try that.

They sent a random of loose cheap foam. Not the proper Emma topper.

My partner just lost his shit tbh. This had been about 4 months of back and forth now. So he just left it. But i recant this story everywhere on MN I can.

Absolutely shoddy company. Worst customer service ever had. Practically scamming people with their 5* review claims when actually we have evidence they bribe people to take them down.

And yes the mattress is not great. It’s not awful. But it’s shit for the price.

We went with the luxury dream cloud one. It is bloody amazing.

Ours was wonderful for a while, then developed dips where we slept. Customer services were beyond terrible. Really, really awful. We eventually got a replacement that barely lasted a week before it started sagging. They have me terrible back problems. We now have a proper sprung mattress.

How can these experiences be so different! I think I’ll avoid them