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Why do some people think it's perfectly reasonable to be so rude to retail staff?

114 replies

Pancakeparlour · 26/01/2025 14:38

My DD is 16. After months of looking for work, she was lucky to get a part time job at a well known retail store a few months ago (hardly any jobs available for 16 year olds in our area). It is not the highest of pay, just £6.40 ph but it gives her a little bit of money whilst she studies at college full time.

However, she really does not like the job. She finds the work ok and gets on really well with colleagues but it's the customers, some are so nasty for no real reason. Some are down right creepy.

A few recent examples of what she has to endure:-

On several occasions now she has had grown men (some old guys as well) ask her out whilst she's served them at the till, another cornered her whilst she was stacking shelves wanting her to go over to the far end of the store with her (apparently he wanted help looking for shoe polish) and when she pointed to where it was but said she couldn't leave her current work (she said this because she instantly found him creepy) he became angry and wanted to know why she was working such a shit job, why she wasn't at uni and that she obviously had zero ambitions in life/was going nowhere, he was constantly calling her by her name (they have to wear name tags which I personally disagree with for this very reason). Luckily a colleague witnessed this and called her over to customer services to get her away from the situation. When he left the store he shouted goodbye to her across the shop floor (again, calling her by her name).

A few weeks ago she had a woman come back into the store shouting at DD because the £1 box of eggs had a 10% sticker on and DD hadn't seen it so had failed to give the discount. She was demanding she gave her the discount and wanted to know why she had been so stupid as to miss it off (it was DD first week).

She has messaged me today, on her break, really upset saying a woman has screamed at her today firstly demanding to know why the queue was so long and then when dd totalled up the woman's goods she said "that'll be £90", the woman then refused to pay until DD said please, which obviously DD did and so she agreed to pay (ironically when DD asked if she wanted a paper receipt the woman just snapped yesterday, no please from her!). She then said she thought everyone who worked in the store were all thoroughly rude and that she worked in customer services and is never that rude at work, Mmmmm!?

The actual incident hasn't upset DD too much but what has is the fact this woman has automatically written an online review stating my DD's name and really running her down.

She's so upset. It's her first job, she earns peanuts. She is doing her best. Thankfully, she does have lots of nice customers too and some bring in their dogs (store allows pets in) so she has a little cuddle with those which makes her day a bit more bearable but it's these horrible, nasty customers which are really putting her off the job.

I know it's character building. I worked in retail in my younger days and know that some people can be as rude as fuck but why do they have to be such arsehole? Are their lives so tragic and sad that they get their kicks by belittling young people just starting out in the working world. Are they so old and hardened by the world that they can't remember what it was like being young and starting out in life?

Anyhow if, on the very odd chance that last customer is reading this......I very much hope your next poo is an extra large pine cone!

OP posts:
Youngheartsalittletogetherness · 26/01/2025 17:03

GreenwichPips · 26/01/2025 15:57

Your poor DD! I had no idea that 16-year-olds in some retailers were only being paid around half the National Minimum Wage. That’s shameful and even more reason why they should be treated with a bit more kindness and understanding when they are starting out.

When I was a 16-year-old working at Sainsbury’s, I received roughly the same hourly rate as my over-22 colleagues. Mind you, the NMW was only around £5 an hour then and will soon be £12.21, which gives unscrupulous employers an excuse to pay younger workers much less 😒

Nmw is on a sliding scale due to age.

MrsSkylerWhite · 26/01/2025 17:05

Because they’re pathetic inadequates who get off on it.

Our youngest is currently working in hospitality, did all through university. It’s astonishing the number of customers who are rude to his younger, female colleagues. It soon stops when 6ft 5 of him appears next to them.

wastingtimeonhere · 26/01/2025 17:05

@himandmetogether
That's horrific, I was threatened by one that he would be waiting for me at the end of shift..this was at 1pm...I didn't finish until 8..so he would have had a long wait...

Interested in this thread?

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User32459 · 26/01/2025 17:07

You shouldn't be rude to anyone.

It's no wonder so many young women are turning to only fans rather having to deal with the public.

GreenwichPips · 26/01/2025 17:09

Youngheartsalittletogetherness · 26/01/2025 17:03

Nmw is on a sliding scale due to age.

I realise that but there needn’t be such a huge gulf between what 16-18s earn for the same job compared to over-22s. When I was a 16-year-old retail worker (early 2000s), we received only 10-20% less, whereas OP’s daughter is getting only just over half of the over-22 NMW. £8-to-£10 per hour feels a more reasonable rate when over 22s are getting £12 from April.

Anyway, don’t want to derail from the main topic of the terrible behaviour of some customers towards young retail workers. I just felt that the lower pay they receive (even compared to other retail staff) makes the rude treatment even more galling. But nobody should have to put up with that, no matter how much they are paid.

fashionqueen0123 · 26/01/2025 17:13

Pancakeparlour · 26/01/2025 15:20

I totally agree.

Do you think it has become worse since the pandemic?

DH doesn't work in retail but the nature of his work means he is in contact with the general public every day. He has been doing the same job for 35 years and says the public are crazy these days, so rude and entitled. The company now offer their staff body cams as it's getting so bad.

I worked in a supermarket when I was your DDs age. We had to w same rype of abuse and worse we had rampant sexual harassment from managers and misogynistic bosses. And because it was the 90s you could barely do anything about that. It was awful! Often had people going nuts about not being able to use a coupon/queue too long/blah blah blah. I wish we had had cameras then! Might have fended the bosses off!!

fashionqueen0123 · 26/01/2025 17:15

Plus what I realised working in low end /supermarket retail is that you are working with the general public and will meet all kinds of weirdos because everyone has to buy food. My next job I did was in a more niche shop!

Youngheartsalittletogetherness · 26/01/2025 17:18

@GreenwichPips I agree with you, youngsters get the piss taken out of them regarding pay.
Retailers that offer apprenticeships are taking the piss..3 months you're up and running it doesn't take 2: years.

Gingernaut · 26/01/2025 17:25

I was in a Boots store yesterday, a shop assistant in a skirt and jacket uniform, was bustling around the shop, keeping an eye on customers, until one guy ran out of the store with some expensive Rogaine shampoo/hair treatment

She told me that they aren't allowed to challenge customers and when she told one guy he was on CCTV, he told her he'd come back and slit her throat

The level of thievery, violence and verbal abuse simply isn't worth the hassle of working in retail

I used to work as a Saturday girl at school, back in the 80s and it was awful back then

Pancakeparlour · 26/01/2025 17:29

It gets worse
Just collected DD from work. She said the woman called DD a hoe and a bitch and has had the audacity to write a scathingly review using DD name throughout.
I don't think this is fair, especially using DD name. I have reported the review but not sure if it will get removed.
Reviews like this are unfair because there is no way to defend yourself.

OP posts:
Youngheartsalittletogetherness · 26/01/2025 17:31

My comment about retail apprenticeships weren't about graduate positions but shop floor positions and being pegged on low apprentice pay for 2 years.
Getting back to op retail staff should be allowed to answer back if sworn at/abused.
The customer is always right.. bollocks and fuck off with that idea.
When I worked in retail I was lucky that I could fight fire with fire when needed.

Pancakeparlour · 26/01/2025 17:33

Meandhimtogether · 26/01/2025 17:02

I'm so sorry that your DD is experiencing this abuse.
All she can do if the creepy man comes in walk away
and report to the manager. He/she is incharge of her
safety.
Again if someone is shouting walk away.

I worked in retail for over 25 years it was getting worse
in the early 2000's. I changed to working as a GP receptionist.
In a way sometimes I felt that was worse.
The worst was someone came in at 6.29pm to pick up his
prescription I handed it over and he exploded as one of the items
hadn't been put on the prescription. It turned out he hadn't ordered
it. I explained that it would be signed by the gp next day. He left
saying that was fine.
I lock up and fortunately DH was picking me up that day.
Get outside and from no where he came behind and punched me
in the back. I went down and he was trying to kick me in the head.
The item missing was paracetamol.
He got arrested and banned from any GP practice in the area.
Which meant he had to go to the special place for drug users
Where they get there meds. Which is over 10 miles away.

Oh my goodness, that's dreadful.

OP posts:
Youngheartsalittletogetherness · 26/01/2025 17:34

I was in boots not too long ago all the perfume, aftershave cabinets were locked.. assistant told me because of theft.

wastingtimeonhere · 26/01/2025 17:45

Pancakeparlour · 26/01/2025 17:29

It gets worse
Just collected DD from work. She said the woman called DD a hoe and a bitch and has had the audacity to write a scathingly review using DD name throughout.
I don't think this is fair, especially using DD name. I have reported the review but not sure if it will get removed.
Reviews like this are unfair because there is no way to defend yourself.

This is why there is no back up from senior management...if they are not going to back us. The response to that review should be 'don't come back then, we don't want customers like you'.

Lentilweaver · 26/01/2025 17:47

Pancakeparlour · 26/01/2025 17:29

It gets worse
Just collected DD from work. She said the woman called DD a hoe and a bitch and has had the audacity to write a scathingly review using DD name throughout.
I don't think this is fair, especially using DD name. I have reported the review but not sure if it will get removed.
Reviews like this are unfair because there is no way to defend yourself.

This is just truly vile. So hard for you and DD.😮

fashionqueen0123 · 26/01/2025 17:54

Pancakeparlour · 26/01/2025 17:29

It gets worse
Just collected DD from work. She said the woman called DD a hoe and a bitch and has had the audacity to write a scathingly review using DD name throughout.
I don't think this is fair, especially using DD name. I have reported the review but not sure if it will get removed.
Reviews like this are unfair because there is no way to defend yourself.

Omg. Is it on the google store review or something? Hopefully because they've used those words your report will mean it’s removed. I’d tell DD not to worry and the person is clearly a nut job. Don’t take it personally!

Pancakeparlour · 26/01/2025 18:27

fashionqueen0123 · 26/01/2025 17:54

Omg. Is it on the google store review or something? Hopefully because they've used those words your report will mean it’s removed. I’d tell DD not to worry and the person is clearly a nut job. Don’t take it personally!

She called my daughter a hoe and a bitch to her face.

The review just keeps stating my DD's name over again. I understand if she feels the need to write a negative review, although no idea why really as the whole thing has been blown out of proportion (by said customer) but using DD name seems unfair. No other negative reviews have stated individual names.

Funny how she has failed to mention her name calling on the scathing review, she has made my DD out to be rude and incompetent which she certainly isn't. The customer before this rude one was happily chatting away to dd whilst they discussed the lady opening a new saloon.

OP posts:
Worrieaboutthebarbedwire · 26/01/2025 18:33

You may be able to ask them to remove it based on the fact that she is only 16 and not yet an adult. All very nasty and not at all fair on her when she's just trying to do her job and earn some money.

beadystar · 26/01/2025 18:49

I agree with everyone having to do some mandatory service work. It would cut down on the rudeness. I remember working in a stationery shop aged about 20 (so 20 years ago) where a woman with a small son screamed and screamed and screamed at me because HER card was declined. Thankfully the manager kicked her out but the rude woman was insistent to her that I be reprimanded.. for what?
I disagree with staff wearing their names. By all means be identifiable, but use fake ones for safety. Could your daughter do that at least?

beadystar · 26/01/2025 18:56

Another one at about 21- a very nice shop in a very posh area which, as stated all over the shop front, did not open to the public until 11am. An outwardly-appearing well-to-do older lady basically tried to kick the door in when it was politely explained to her that we weren't open for another hour. The abuse and violence! We had to call the police.

BilboBlaggin · 26/01/2025 18:57

Oh I get it OP. My DD works in retail for a women's clothes shop and she regularly gets abuse. DD is 25 but is petite and looks a lot younger. A few weeks ago she had to ask a male customer to come out of the cubicle in the women's changing room (he went in with his partner and it was a very small space). He was a big bloke and he stood over DD, screaming in her face. She came home in tears that night. She regularly gets abuse if it's five minutes to closing and she stops someone using the changing room (there's a tape across and they've been closed a while at this point). Let's not even mention the customers who think it's ok to urinate in the changing rooms.

People are just vile these days.

MsReacher2025 · 26/01/2025 19:04

Same here - my DD - relentlessly bullied, belittled, shouted at, humiliated and creeped out ... Awful. But everyone thinks they should have what they want when they want it.. See it on here all the time.

Pancakeparlour · 26/01/2025 19:13

BilboBlaggin · 26/01/2025 18:57

Oh I get it OP. My DD works in retail for a women's clothes shop and she regularly gets abuse. DD is 25 but is petite and looks a lot younger. A few weeks ago she had to ask a male customer to come out of the cubicle in the women's changing room (he went in with his partner and it was a very small space). He was a big bloke and he stood over DD, screaming in her face. She came home in tears that night. She regularly gets abuse if it's five minutes to closing and she stops someone using the changing room (there's a tape across and they've been closed a while at this point). Let's not even mention the customers who think it's ok to urinate in the changing rooms.

People are just vile these days.

People are simply vile. My sister used to work in clothing retail, she said people would regularly use the changing rooms as a toilet. There really are no words.

OP posts:
Pancakeparlour · 26/01/2025 19:20

MsReacher2025 · 26/01/2025 19:04

Same here - my DD - relentlessly bullied, belittled, shouted at, humiliated and creeped out ... Awful. But everyone thinks they should have what they want when they want it.. See it on here all the time.

What the hell is wrong with some human beings, I couldn't imagine being this rude and down right nasty.

DD said she had a customer yesterday buying lots of packets of meat from the Iceland frozen section. When dd had totalled it all up and gave her the total the woman started making a fuss, saying there was a label on the freezer stating all the bags of food were reduced down to 50p each. DD had to explain that that was incorrect and it was 50% of the original price. The woman would not believe dd and marched off to check only to slink back to say she didn't want them anymore and just left them on the till counter and walked off.

OP posts:
fashionqueen0123 · 26/01/2025 19:35

Pancakeparlour · 26/01/2025 18:27

She called my daughter a hoe and a bitch to her face.

The review just keeps stating my DD's name over again. I understand if she feels the need to write a negative review, although no idea why really as the whole thing has been blown out of proportion (by said customer) but using DD name seems unfair. No other negative reviews have stated individual names.

Funny how she has failed to mention her name calling on the scathing review, she has made my DD out to be rude and incompetent which she certainly isn't. The customer before this rude one was happily chatting away to dd whilst they discussed the lady opening a new saloon.

Hopefully she doesn’t have your DDs surname and no one will take any notice. She should also speak to her manager if it’s an internal site to get it taken down.
Also next time - if it happens again, your DD can refuse to serve them and call a manager. Name calling like that is not acceptable.

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