A few years ago, my local authority decided that despite my paying the fee by transfer, they had to issue a cheque to refund it.
They then spun a total load of bollocks about "money laundering" which infuriated me even more.
However, stuck with a **ing cheque, I discovered that Nationwide had no interest in remote paying in, and I had to physically put it in their hands. Or a machine.
That needed a journey to the High Street that I never use, plus paying for parking.
Then (out of hours) the machine was out of order.
Because I am that person, the complaint was escalated to the ombudsman for both the local authority and the Nationwide.
All of which being said, despite some very thick people weighing into the discussion, there is no replacement for a cheque. Hence they still exist.
I use Nationwide as I don't see I should be paying for shareholders. And a couple of £100 payments from their surplus has certainly since made up for the inconvenience.