Dh and I chose together the train into Cardiff last year for the 6 nations rugby. We decided to treat ourselves to first class tickets for a change.
The very busy train arrived with 3 carriages, 1st class was declassified and it was every man for themselves. Dh stood for the journey.
It was the same on the return journey. When we complained the staff said that it was extra busy due to being a match day. This wasn't unforeseen, it's not as if the city had decided to host an international match overnight. It was piss poor planning from the train operators. Three bloody carriages.
Some of the staff were lovely, kind, helpful and apologetic, some were definitely enjoying the power and control over people.
They were literally shoving people into the train when dh and I arrived on the platform, we said no thanks, we'll get the next one and went to wait on the correct platform for that train, at which point a woman demanded we join the vack of her queue again. Um no.
Last week ds1 was sruck trying to get back from London due to cancellations. Dh ended up driving for 45 minutes to pick him up from a station he could get to. It's bloody wfl, and there is no accountability. Any fines just get passed back to customers.