@Ohnobackagain I answered the phone , she could see me! I just calmly explained that I wasn't there to deal with her feral behaviour :) I did text the landlord,he came down with a cleaning bill for the sofa to be professionally cleaned (my idea, not real!) costing £150! Gave it to her and said "you have three days to pay, leave now" she took forever to leave , never came back and told anyone who would listen how awful,child hating and unfriendly the pub was!