2 work ones
Worked in a travel agent, assistant manager. We had to make sure we asked people what passports they have, as visa requirements differ by country. A recent customer who had a non-UK passport (think it was Jamaica) needed a visa for Greece. The person booking them hadn't checked and he got sent back to the UK when he landed. To make it worse, it was their honeymoon. When they stormed back in (understandably!) the person who had booked it was off, so I sorted it out by upgrading them to a better holiday to somewhere he could go and off they went
Next day, I used the example in staff training to remind everyone to check this.
The manager was really arsey, saying the person who did this was stupid and needed to be disciplined and I needed to out them. I said I would take it up with them directly after the training; what was important was making sure everyone knew how important it was. He went on and on saying that person did not deserve their job and very intimidatingly shouted 'does anyone have a problem with the person being named?' No-one spoke so he turned and smugly said to me 'well then, who is the idiot'
I smiled and said 'you'
Second one - when I felt it was time to move on (been there 9 years, no progression in my region) I was very open, telling the (same!) manager that I was planning to leave, when I had interviews (on my day off) and even faxed him from holiday to confirm my resignation, giving extra notice. He never replied
On getting home, I found a letter saying I was not allowed to work my notice or enter the premises, neither was I allowed to go to the annual award event that month, where I was due to collect 2 prizes. I was so upset after 9 years of service (& it was my first job) and thinking I had not done anything wrong
I decided I had to go in to the shop, because I needed things from my locker, but thought I could ask a colleague to do that and made sure manager was on his day off
When I arrived, everyone was really off with me, turning their back and giving me dirty looks. Eventually I asked why and one of them said 'well what do you expect when you have refused to work your notice because you are too good for us now?' I burst into tears and handed her the letter and she took me upstairs to calm down.
I wrote on top of the letter 'Please see below, will miss you all, I will be in the pub over the road if you want to say goodbye' Then photocopied it and left one on every single person's desk so they would know what a spiteful shite he was
We had a great afternoon in the pub and I think he lost any respect he had from most staff pretty much overnight