Around 15 years ago (before the internet was quite as advanced as it is now) I decided I wanted to have hair extensions and after some searching online I found a lady who was reasonably priced (though not stupidly cheap!) to come and fit some hair extensions. She had a website showing her "work" and reviews... even better she came to my home to fit the extensions.
She placed the extensions and we chatted happily for a couple of hours, my Mum had popped over and she was saying how she could add some volume to my Mums hair if she booked an appointment.
The hair was supposedly high quality.
That night I was in agony as it felt like my scalp was being scratched and pulled constantly. I washed my hair (following her instructions) and my hair... turned into Barbie hair! Could not run a brush through it. I went to a hairdresser who was horrified at the extensions and how they had been fitted, said the hair was basically dolls hair. Had to remove them with pliers and cut around 6 inches of my own hair out.
I was around £250 down.
She ignored all of my messages and kept saying I should have brought a special brush from her and the issue was all my fault!
Anyway, I left a trustpilot review and long story short, happened to connect with another woman who had had an identical experience. This woman was a real force to be reckoned with.
Turns out the hair extension fitter didn't live where she claimed to live and the woman I connected with found her address and turned up at her door and left her a letter asking that we both be refunded. Hair extension fitter reaches out to us both via email telling us to leave us alone!
Weeks go by and she's still very active online and on social media promoting her business. More people come out of the woodwork having suffered the same as us.
So we set up a fake email address and arranged for the hair extension fitter to meet us at a property to fit the hair... she arrives, and there we were. She was mortified.
Needless to say, within the hour we had both been refunded to our banks, but I'll never know what happened to the other women who had lost their money to this con artist!