Sainsbury’s online orders cancelled due to technical issues, no warning, anyone else?

[Gonnagetgoingreturnsagain]

First world problems I know… but did anyone have issues with their Sainsbury’s online order not being delivered yesterday?

Mine was expected in morning, DM’s who lives 10 mins away also expected in morning. Didn’t turn up and DM’s friend who’s visiting her today rang and told her she’d been on the phone for an hour to sainsburys and they had technical difficulties and were cancelling orders but no one had told us!

Re-deliveries rescheduled for today but we weren’t happy especially as no one told us.

So do this happen to anyone else? At the end of the day not the end of the world and we both went to Waitrose as we were meeting for clothes shopping anyway.

I sent it to my husband at 10:24am as I was at work

@Gonnagetgoingreturnsagain what time were yours and your Mums deliveries meant to be?
I got a notification just before 9am via Sky News.

To be fair we’d gone out by then and I didn’t think to check as by the time I picked up DM she was irritated.

Yes I heard about yesterday. My mum had a delivery booked for the morning, she also saw it online that there was a problem, so rang Sainsbury's to see if she was getting her order. Was cut off after 30 mins 😁but actually, her order (well most of it) did arrive. The driver said they had the most basic of details, ie just an address.

Both 10am and we didn’t see anything on SM and no notification.

It most certainly was. I was heading out at 8am and it was the first item on the news on the radio

It was though. Also a big notice on the Sainsburys website which would be the most logical place to look.

Literally everyone else saw it! Stop being a silly sausage and pretending that it wasn't!

Next you'll be telling us you didn't know the M25 was closed. 🤣

As someone who works in IT (not for Sainsbury or Tesco), I would imagine that for the first 90 mins to 2 hrs of the issue, they were doing their damnedest to try to resolve the issue and get the backlog of orders out to their customers. When that didn't work or resolve the issue, it would be around then that they would escalate the issue internally and get their PR people on the job because they could see that it would take much longer to resolve.
So, if your order was planned for delivery at say 9am, it's very possible they had been working on the issue and were still trying to resolve it at that point. They weren't going to go public if they could get it resolved before the huge volumes of shoppers descended on their stores and they would need the green light from the PR people (who probably had to liaise with lots of different internal teams in the company first) before they did their press release.

Give the company a bit of slack here. They notified as many people by the press/media as soon as they could.

Can I recommend that you get a radio and pop it on in your kitchen when you get up in the morning? It's great for listening to local news and things like this. I love my radio.

try listening or watching the news occasionally

I don't live in the UK and I had heard of the issue by 9am. This reporter for the Guardian has mentioned in their piece that a customer got notified by 8:30am on social media of the issue:
https://www.theguardian.com/business/2024/mar/16/sainsburys-grocery-deliveries-hit-by-technical-issue

It definitely was all over the news yesterday morning. I wasn’t remotely looking for it and knew about it.

They’re back up and running today, my 8:30am delivery came as normal.

Ok, to be fair… I didn’t look. But DM did and said nothing she saw… so I was going on what she said.

DM uses Facebook etc and I do too. But honestly, first thing I didn’t see anything which leapt out at me. And first thing DM heard was when her friend rang her at about 10am.

Another one who doesn't get Sainsbury's deliveries but definitely knew about it yesterday morning. It was everywhere.
If I had a delivery booked it wouldn't have taken me more than a few minutes to find out what was going on.

Well that's what I figured, I'm in Ireland and even I knew there was a big problem re shopping with Sainsbury's yesterday, when the OP didn't know I figured it must have been something I randomly saw here

I was due a delivery yesterday aswell but spotted online about the issue and then the app also said about it.
An email was sent out last night apologising and they've very kindly applied a voucher to my account, which was very unexpected!

So why are you arguing with posters that it wasn’t online when you never actually checked yourself…

Yeah it was

So how did the friend find out?

Her order didn’t arrive at 8am so she rang them.

So I’ve changed my mind. I wasn’t checking SM myself yesterday so I didn’t know! Now I do know.

I’m not blaming DM she said she’d checked but I think was expecting a text or email rather than her go on SM.

The system was down. They had no way of sending texts or emails. They had no way of accessing people’s orders or details.

It was all over social media; and the news; and they couldn’t have done much more. We knew at 7:30am and weren’t expecting an order yesterday.

I’m glad you both got sorted with little hassle but YABU to suggest it wasn’t widespread news.

Next time, ask your mother to turn on the television or radio to see if it is just her order that they have forgotten about or whether it might, just might, be a more widespread issue affecting millions of orders.

Why were you disputing this with so many of us who were able to tell you that it was on social media and in the news? Did you not believe us???

Just in case anyone is around a Greggs today - they are having an issue with their IT systems today and they will only take cash for their transactions for the time being.

https://www.dailymail.co.uk/news/article-13217753/Greggs-technical-issue-customers-bakery-chain.html

(sorry it's a DM link but it was the first one when I did a search today).