I gave up on Evri/Herme's a few years ago after having 3 posted bags go missing into the ether, no compensation despite filling out all the forms. My husband ordered me an Aspinal bag the other week and White Company bits for my Xmas present, both delivered by Royal Mail, both tampered with and the bag stolen. They'd wrapped the empty Aspinal box in plastic with a 'sorry this hasn't arrived in good condition' note. This is the first time I've had this happen with Royal Mail - coincidence?? Such a shame as Royal mail collection service was brilliant up until recently.