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Original poster

Dear major UK supermarket ...

473 replies

LindorDoubleChoc · 04/07/2023 20:18

What would you like to say to the chief exec of the supermarkets you use? I'll start ...

If you are going to sell spinach in plastic bags, please at least direct that they are stored in the refrigerated section rather than on the general unrefrigerated vegetable shelves along with the potatoes and onions etc.

Thank you Sainsburys.

OP posts:
Coronationstation · 07/07/2023 19:32

If I wanted to operate a till i would get a job in a shop. Please put staff on checkouts.

MrsCarson · 07/07/2023 20:00

Vitriolinsanity · 07/07/2023 19:18

Sort the WiFi out in Tesco stores so you can actually use your Club card.

I had this problem so added my club card to my wallet in iPhone. Once I got that done, they sorted the bloody wifi out and I don't need it now. But I can access my vouchers now.

FlibbertyGibbitt · 07/07/2023 20:29

Tesco why have you stopped selling shoes and boots ? Why are your changing rooms still closed ?

msssm · 07/07/2023 20:32

Crispynoodle · 04/07/2023 21:00

I feel that coriander should be sold in the soap section

Ditto

Ormally · 07/07/2023 20:38

Please ensure that the price stated on the shelf is the same as that paid by the customer at the checkout

THIS! And if it's 5p or more difference, as I've found several different items to have been, then the Magic and Sparkle feels more like rolling a turd in glitter.

Original poster
LindorDoubleChoc · 07/07/2023 21:02

I am certain that in-store customers in big stores spend more than customers shopping online. Because they get the chance to browse around the aisles, and think "oh I'll just have a look at the clothes/homewares/unusual world goods/sushi bar/fresh pizza/birthday cards and presents/flowers/books/cleaning products aisle" when they're in there.

So - treat your big spenders with a bit of respect and don't make them queue for the privilege of paying you. Most people who only want 1 to 5 items are going to be at the corner shop or your version of a "Local".

OP posts:
Sunflower101 · 07/07/2023 21:45

Please wrap cucumbers in cellophane rather top than plastic which is cling wrapped. Or not at all. I hate getting the darn plastic off cucumbers!

Cadburysucks · 08/07/2023 17:06

I rarely do a big shop using a trolley, especially where there are no manned tills or there's one with a mile long queue. I am sure supermarkets are losing out.

Alphabet1spaghetti2 · 08/07/2023 17:59

@Cadburysucks im the same. No way am I scanning an entire trolley at self service checkout.

Pipsquiggle · 08/07/2023 20:27

@Cadburysucks
@Alphabet1spaghetti2

Self scan is your friend.

People who use this method and dotcom are the most loyal shoppers

Pipsquiggle · 08/07/2023 20:31

And when I say self scan I mean either using your phone or the shop's scanning guns that you use when you are putting goods in your trolley

Alphabet1spaghetti2 · 09/07/2023 00:04

@Pipsquiggle i cant use the self scan. They never work for me. I was actually banned from using them at our old Tesco as I went through 5 in 5 minutes and they couldn’t be resurrected from the dead. I can’t wear new digital or sport watches either, as they last around a month and then refuse to work again. Old fashioned wind up one works ok.
on line shopping works fine for me, but no longer doing a full trolley shop has meant I spend a lot less overall - no impulse purchasing. So a win for me and a loss for the store.

VWT5 · 09/07/2023 00:14

M&S at London Colney - I refuse to self-scan clothing purchases. Full stop.
At the till with 6 garments, only to find that even here clothing is self scan.
Happy to walk out with nothing if this is the way forward now.
Ditto the (magnificent) food hall - with one single manned till…

Alphabet1spaghetti2 · 09/07/2023 00:29

If we have to use self scan tills, my wish would be that every supermarket/store has exactly the same till. I hate it when you have to not only scan your own shopping, but learn a completely new till layout and system - I’m looking directly at you WH Smith and marks and Spencer’s. I don’t want to work for you, and undertake till training, I just want to pay for the goods and go home. Plus there are never any staff to help at the tills in these two local stores…. So my money goes elsewhere now, can heartily recommend Rymans. No self service tills!

Pipsquiggle · 09/07/2023 07:56

I mean one of these that you pick up at the entrance to the store.

Dear major UK supermarket ...
Pforpizza · 09/07/2023 08:13

Why is it so cold in the fridge section? Maybe put doors on the fridges, better for everyone and the environment.
Bring back the butcher's and fishmongers in the supermarket.
Why can't we have the option for refills for things like pasta, rice, flour. Wouldn't take up much room. If my local independent shop can do it then so can big supermarkets.

veryfluffyfluff · 09/07/2023 08:18

Alphabet1spaghetti2 · 09/07/2023 00:04

@Pipsquiggle i cant use the self scan. They never work for me. I was actually banned from using them at our old Tesco as I went through 5 in 5 minutes and they couldn’t be resurrected from the dead. I can’t wear new digital or sport watches either, as they last around a month and then refuse to work again. Old fashioned wind up one works ok.
on line shopping works fine for me, but no longer doing a full trolley shop has meant I spend a lot less overall - no impulse purchasing. So a win for me and a loss for the store.

Thats really interesting. Do you have any electrical implants?

SBAM · 09/07/2023 09:01

Sainsburys - you shouldn’t have items available on the shelf that wont go through your tills. I can accept as a one off it was a brand new product, however when I come back the following week and try to buy it again I shouldn’t end up with the same issue.

Morrisons - thank you for being our only local supermarket selling clothes, but why in the uniform section do you only sell red or blue gingham dresses when as far as I can tell the local schools wear blue, green or pink ones.

Twillow · 09/07/2023 10:14

Zipps · 06/07/2023 23:50

Stop having two tier prices.
One price for the shoppers who have Tesco clubcard/nectar card etc and a much more expensive price for people who don't.
If I see this I won't go near your supermarket ever again.
M&S we love most of your food but the vegetable lasagne is disappointing.

Literally every food shop has loyalty cards and offers. What is so offensive about that and why single out Tesco?

Twillow · 09/07/2023 10:19

FatCatBum · 05/07/2023 12:55

Dear supermarket, don't tell us that you can't use tray liners for online deliveries (making the delivery a million times easier to unload) and then put 50% of the items in their own sodding bag anyway 🤬

Now I gave the inconvenience of trying to race to unpack the containers while the driver is waiting AND a giant pile of pointless red and white little plastic bags which have to go in the bin

Tray liners were massive thick things - what did you do with that plastic waste after the delivery? You absolutely don't have to put the red bags in the bin, you can just save them up and give them to the next driver for recyling.
So sick of hearing people moan about things like this, what's 'easier' for them while this climate crisis is being ignored at all (albeit worse at governmental) levels.

Twillow · 09/07/2023 10:20

huntingcunting · 05/07/2023 12:02

Loose fruit and vegetables so we can buy as much or as little as we need. Think of the single people for once. I don't need a 2 kg bag of fucking carrots. I don't need 20 tomatoes. Fruit and veg should be loose and people can bring their own bags (I have some nice little net ones I bought once at Aldi) thereby cutting down on packaging and on food waste because I'm not having to chuck away half-dead carrots.

Where do you shop that doesn't do this?

Twillow · 09/07/2023 10:25

Please return changing rooms to stores that sell clothes. Covid is over so stop being lazy and start doing some customer service.

I think what has happened is that stores have realised there is a lot less theft without changing rooms. And obviously the costs of theft get passed down to the customer. If you had supervised changing rooms, that is an extra cost too. You would not believe what people nick as it is - you even see labels ripped off in the toilets.

MrsDanversGlidesAgain · 09/07/2023 10:26

VWT5 · 09/07/2023 00:14

M&S at London Colney - I refuse to self-scan clothing purchases. Full stop.
At the till with 6 garments, only to find that even here clothing is self scan.
Happy to walk out with nothing if this is the way forward now.
Ditto the (magnificent) food hall - with one single manned till…

100% solidarity. From now on I'm browsing my local M&S and then ordering online, I'm not their part time unpaid cashier.

(Staff in my branch hate them, according to the woman who served me when manager wasn't looking).

calimali · 09/07/2023 10:34

Instead of the overly complicated loyalty cards and clubcard prices just bring all prices down instead of profiteering. Asda - I just want low prices, nit to have star products or have to visit 5 times in a month or a minimum spend on meat to 'earn' points. Also, why have a 6 month expiry date on coupons. Terribly complicated and impossible for single people to ever accumulate enough points.

Tesco. I simply refuse to buy your products when the clubcard price is so much lower if I have forgotten my clubcard. I miss the good old days of clubcard when the rewards were actually worth something.

Lidl (and Asda) having the loyalty card as a phone app really does prevent a lot of people being able to use this system.

Scrap the lot and stop putting up your prices.

Oh, and bring down the price of diet drinks. The sugar tax does not apply to pepsi max so why is this now £2 a bottle - double what it was just a couple of years ago?

DuesToTheDirt · 09/07/2023 10:48

Instead of the overly complicated loyalty cards and clubcard prices just bring all prices down instead of profiteering. Asda - I just want low prices, nit to have star products or have to visit 5 times in a month or a minimum spend on meat to 'earn' points. Also, why have a 6 month expiry date on coupons. Terribly complicated and impossible for single people to ever accumulate enough points.

Yes, I hate this, rummaging in my purse to see if I have an in-date voucher for 10% of a certain type of item.

I just got vouchers in the post from Morrisons for extra points if I spend £105 in a single shop, with extra points if I do that for 4 weeks in a row! That's a huge amount to spend - I often do spend this, but not always, and alcohol is generally excluded from the total of course...