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Does anyone else feel insulted by the Tesco self service machines?

133 replies

Hamsterrace · 03/04/2023 06:31

Whenever I but a bottle of wine, which happens often, a Tesco worker has to come over and press a button that says 'This customer is CLEARLY over 25'. Why so passive aggressive? Why not 'no id required from customer'. I know I look like a bag of shit buying my wine and crisps after a long week, the last thing I need is a dig from a computer that can't even weigh pick and mix properly.

OP posts:
DartholomewSpaceInvader · 03/04/2023 07:49

Once the woman at the self service tills in Sainsbury's looked at the screen, looked at me and snorted before confirming that I am indeed clearly over 25.

Badbudgeter · 03/04/2023 07:50

Weallgottachangesometime · 03/04/2023 06:37

😂 I’ve not noticed this.
Sounds similar to the Netflix “Are you STILL watching” message. Damn judgemental machines!

When I bought alcohol at the cashier last she asked for ID and then after looking at me for a while said “actually don’t worry, it’s ok” and pressed, I assume, the ‘clearly over 25’ button.

Lol that happened to me. She asked before really looking at me and then when I said no looked up at my face, realised I was ancient, and said that’s ok.

It’s not really something to get worked up about unless you are 17 or something.

BenCoopersSupportWren · 03/04/2023 07:53

Somewhere, someone is pressing a “these posters CLEARLY have no sense of humour” button.

Remember the days when posters used to take a CLEARLY lighthearted thread and run with it? (Like a few have here, TBF.)

I avoid self-service checkouts as much as possible, OP. I try not to get into arguments with machines that think they’re brighter than me…especially when they may have a point. (See also: office printers.)

GnomeDePlume · 03/04/2023 07:55

Random789 · 03/04/2023 07:49

The message that gets to me is Amazon's "Do you need help?" on its search result pages.
When I am frantically repeat-searching for the right present, the right gadget etc, the question starts to seem like a snarky way of suggesting that I might be having a mental breakdown.

An amazon head tilt!😀

Random789 · 03/04/2023 07:55

The worst thing is when some male cashier decides to do some jocular mock flirting by saying something like 'Well, I ought to check your ID, such a lovely lady can't possibly be over 25' etc etc. (I am a 60-year old crone and presumably they do it because once you reach your sixties you have to be spoken to like you are five.)

HRTQueen · 03/04/2023 07:57

Why do they have to put the screen so you can see yourself on the tills

there I am walking around thinking I look ok then I see myself and think wow how did that happen

Lcb123 · 03/04/2023 07:58

That’s to prompt the cashier to check if you are clearly over 25-as their legal duty. Pick your battles

Twiglets1 · 03/04/2023 08:00

Hamsterrace · 03/04/2023 06:31

Whenever I but a bottle of wine, which happens often, a Tesco worker has to come over and press a button that says 'This customer is CLEARLY over 25'. Why so passive aggressive? Why not 'no id required from customer'. I know I look like a bag of shit buying my wine and crisps after a long week, the last thing I need is a dig from a computer that can't even weigh pick and mix properly.

worse than that is those machines that say "she's clearly over 25 - have you seen the bags under her eyes?" now that's offensive!

GoodChat · 03/04/2023 08:00

HRTQueen · 03/04/2023 07:57

Why do they have to put the screen so you can see yourself on the tills

there I am walking around thinking I look ok then I see myself and think wow how did that happen

I think it's to discourage theft - or maybe to encourage us to buy more make up because they always make you look like shit Grin

GnomeDePlume · 03/04/2023 08:02

BenCoopersSupportWren · 03/04/2023 07:53

Somewhere, someone is pressing a “these posters CLEARLY have no sense of humour” button.

Remember the days when posters used to take a CLEARLY lighthearted thread and run with it? (Like a few have here, TBF.)

I avoid self-service checkouts as much as possible, OP. I try not to get into arguments with machines that think they’re brighter than me…especially when they may have a point. (See also: office printers.)

I find with printers it's when they go through some sort of long winded warm up process which cannot be interrupted.

Five minutes of grumbling, whirring, things moving backwards and forwards. All I want it to do is print a letter yet it acts like it is getting ready to run a marathon!

TimeForMeToF1y · 03/04/2023 08:03

Changeau · 03/04/2023 07:39

If you are genuinely this triggered by a perfectly innocuous message then maybe you should stop buying wine for a bit.

I'm not usually a fan of signalling light-hearted in the thread title but sometimes I guess it might be necessary 😀

Random789 · 03/04/2023 08:03

Actually, no, scratch my last post. The REAL worst thing is when the machine requires cashier approval and you say to the cashier "Why! I haven't bought any alcohol! I haven't even bought some pretend alcohol" and she is forced to tell you it is because you have bought some constipation relief BlushBlush

(Why does constipation relief have to be so fiercely guarded? Do young people sniff it for kicks?)

TimeForMeToF1y · 03/04/2023 08:04

HRTQueen · 03/04/2023 07:57

Why do they have to put the screen so you can see yourself on the tills

there I am walking around thinking I look ok then I see myself and think wow how did that happen

I adopt a heads down position when shopping at those which I'm sure makes me actually look like a shoplifter

RampantIvy · 03/04/2023 08:06

I suspect the OP is 26 Grin
I am very clearly over 25 - I won't see 60 again, but I often have a bit of banter with the staff about it.

ThomasinaLivesHere · 03/04/2023 08:07

I’m nearly 40. I don’t see how I can be offended if it was stated that I’m clearly over 25 as I think I look like I am. Maybe if I was around 25 or younger then I might feel a bad as I don’t want to look older than I am.

thegrain · 03/04/2023 08:08

It's so that the cashier knows they have to be sure they can't just go ah yeah probably over 25

Suzi888 · 03/04/2023 08:10

category12 · 03/04/2023 06:56

I feel insulted by the Lidl ones that say "have you scanned ALL your shopping?" at the end.

What are you suggesting, Lidl-machine?! Are you calling me a thief?

🤣🤣🤣🤣🤣

Lol fab thread.

Lost on most OP!

erinaceus · 03/04/2023 08:11

I don’t know about being offended by this specific message but I hate these bloody machines and at every opportunity I have a banter with the staff about how I hate the Rise of the Machines and hope people will come back in fashion soon.

A new M&S Food near where I live has all self-service checkouts (no old-fashioned tills) and I on a serious note I think this is quite ablist frankly, must be tedious if you need help for any sort of reason (Learning disability? Memory issue? Mobility issue?) as there’s never quite enough staff. Plus the contactless card readers have some kind of issue where they need a fraction longer to process my card than usual and if I remove my card too soon the transaction gets halted and someone has to come and help me out (see above RE banter).

</derail></rant>

(This thread has made me cry with laughter so there is that. Thanks, mumsnet.)

PuttingDownRoots · 03/04/2023 08:15

When I was mid 20s I only got asked for ID in the supermarket when I left the kids at home. Obviously half an hour away from 2 toddlers took years off me. Or they thought I needed the wine when with the children!

mondaytosunday · 03/04/2023 08:15

I've always found it a bit amusing. I certainly don't find it amusing when some young fella makes a 'joke' by pretending to need to see an ID (I'm 61).

DomesticShortHair · 03/04/2023 08:17

I was never insulted, but instead mildly amused that TSB cash machines, rather than asking for your PIN, used to prompt you to ‘Please enter your secret number’, like I’m a seven year old.

CandleInTheStorm · 03/04/2023 08:21

Lcb123 · 03/04/2023 07:58

That’s to prompt the cashier to check if you are clearly over 25-as their legal duty. Pick your battles

Isn't Think25 a store policy and not a legal requirement?

AlisonDonut · 03/04/2023 08:22

You tube - 'Do you want the video to keep running when you close the app?'

No, you fucking numb nutts - I've closed it because I don't want to watch it any more.

Ariela · 03/04/2023 08:24

I don't understand why they cannot have wrinkle recognition to calculate your age and allow us oldies to just carry on with our purchases

CandleInTheStorm · 03/04/2023 08:25

The Tesco machines make me laugh when you use the searching feature, and it says, "Please type in your item or have a browse 😁

Yes Tesco, I'm going to just have a random browse of the products you sell, which I don't actually have in my basket like I'm going through Hello! magazine 😆

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