I don't work for the NHS but imagine the lived experience staff at lower grades are doing impressive work training staff on how to improve patient safety and the overall patient experience drawing on learning from actual patients (could be anything from bereaved parents, the chronically sick and disabled, young people with experience of paeds etc) - and that clinical staff, quite rightly, have pushed back and said this is all very admirable and of course they would love to improve X, Y and Z but without strategic and policy changes its just not possible.
So the trust has put their money where their mouth is, and is appointing someone at a strategic level to lead this work. I imagine they will provide scrutiny of all new policies and procedures across the trust, will be consulted in the event of serious incidents and near misses, will be part of commissioning decisions, work on recruitment and retention strategies etc.
I would much rather have a pragmatic directorship like this, with someone drawing on real life experiences of the NHS than obscure, corporate bullshit, waffly stale pale male type directors.
Is it Atul Gawande that writes about how learning from patient experience can transform the safety and efficacy of surgery and other clinical treatments? I may have got the author wrong but I'm sure there's some fairly decent evidence behind this.