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Anyone else got an AirBnB next door?

125 replies

Pluvia · 20/07/2022 23:41

Our neighbours inherited the house next door when their parents died and have turned it into an AirBnB. Four bedrooms, a sofa bed and a single bathroom and loo. It's in an ordinary residential area surrounded by owner-occupiers. They advertise it as being suitable for parties of up to 10 to hold get-togethers and they've built a covered outdoor seating area with a barbecue and a fire pit a few feet from our house. Most nights at this time of year we endure the smell of burned meat followed by woodsmoke drifting in through open windows.

We take it in turns with the other neighbours to go round and ask the guests to be quiet and turn off their music after 10pm. Tonight was one of the nights I'm on complaints duty. It's generally pretty quiet here. Most people are working or have children and want their sleep, particularly in the week. Because there's only one loo the male guests tend to pee in the garden and we often look out and see them doing it.

Tonight one of the men (there were 10 of them, mostly men but a couple of women, all mid-20s) wanted to argue with me. He's on holiday, he should be able to do what he likes. Fortunately one of the other neighbours heard him and shouted over the fence asking me if he should he call the police and the guy backed down. The guests have gone in and they're quieter now, though I can hear good-natured shouting and some music. I've sent yet another complaint to AirBnB. The listing says that this is a residential area with neighbours nearby and asks people not to hold parties and to be quiet, but 10 people on holiday together can't be quiet. They have a few drinks, they talk, they talk over each other and next things you know they're roaring away.

It completely ruins this lovely time of year for me. I've talked to my MP and the council (as have other neighbours) and there's nothing we can do. We just have to deal with the noise and smoke while the neighbours rake in £150 a night. I wish Air BnB had never been invented.

OP posts:
BlueWhat · 20/07/2022 23:45

I've have nothing to say to help but loads of sympathy! Flowers

Fawnia · 20/07/2022 23:45

It’s horrible living next to one :( we had one below us and again, it was noisy most weekends, they made so much noise on the balconies, and it didn’t matter if you complained because the next bunch would be in the following week giving no shits :(

I really feel for you

Pluvia · 20/07/2022 23:51

Thank you. I'm just calming down after going round there to talk to them. Walking into a group of 10 strangers and asking them to be quiet leaves me feeling shaky. We shouldn't have to do this time after time.

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JaffacakeJanine · 20/07/2022 23:57

I feel for you too! I hate Airbnb and refuse to use it. Our old rental was a few floors down from an air BnB, it would be let out for parties and people would be ringing OUR doorbell in the early hours of the morning, often on a work night -.-

The genius who let out the Airbnb also liked to leave the keys to the building in a bowl on the wall besides the entrance. We were in London and frequently had chancers try and steal bikes from the front. Oh and they constantly left the front door open, we were always worrying we'd come back home one day robbed!

I'd just start calling police on them everytime noise is made after a certain time. Surely enough noise complaints will lead to some sort of action? You can also count the days they are letting out the property because there is a legal maximum, if I remember correctly.

Pluvia · 21/07/2022 00:07

The police have made it clear that unless it's a massive party with festival levels of noise, they're not interested. The only time anyone has managed to get them to come out was when there was a big fight. It was one of the guests who called the police and we had blue lights then. Noise nuisance is something they tell you to take to the council, who do nothing. We were on the call-out list for the noise nuisance team, but they took several hours to come out if they came out at all. So we'd phone them at 1am when the party was in full swing and they'd phone back at 4am when it had gone quiet and ask if we still want them to come round.

I think the founders of AirBnB should be forced to live surrounded by AirBnB properties for the rest of their lives.

OP posts:
Lineala · 21/07/2022 00:08

They may require planning permission because it could be a change of use. Speak to one of the planning officers.

Whataretheodds · 21/07/2022 00:11

Does HMRC know?

Passthewinebottle · 21/07/2022 00:13

I hear you. I used to have one above my previous flat, until covid hit, then thankfully the owner sold up. It was hell. Having said that, this one said no parties allowed, so I found the owner on Airbnb & he would come out if ever there was an issue. I wonder if the owners realise how bad it is for you?

MarmiteCoriander · 21/07/2022 00:18

Do you have the contact details for the land lord? When our upstairs neighbours were making unreasonable noise, the council recommended keeping a noise diary. This was central London, about 6yrs ago.

They said that they had sound recording equipment and could install in our flat to record the noise levels of the neighbours. Have you contacted the council?

10 people to 1 toilet is ridiculous. We rented a property to students, and the minimum requirement was 2 toilets for just 5 people then!!! Best of luck.

WudYouSayItInRealLife · 21/07/2022 00:20

Get a local councillor involved and try and get a number of neighbours to complain together. Some councils will deal with a petition a lot more proactively than individual complaints.
Be careful that any neighbour complaints may have to be declared if you sell you house.

If the house is used as a full time air B and B it might need change of use and the owners might have to pay buisness rates.

Also check if there are any restrictive covenants in place that might useful.

WireSkills · 21/07/2022 00:28

I'd be tempted to go so nuclear on them that they left a scathing review about the "unfriendly" neighbours. Airbnb hates hosts that don't have a maximum rating so the best way to deal with that is play at their game.

Go round and bang and complain every single time there's a noise nuisance. Even if it means going round every hour. Then go round again in the morning when they're ssleep and complain again.

The more unhappy reviews they get, the more likely they'll do something about the types of people they rent to.

WireSkills · 21/07/2022 00:33

Re the nuclear option, you'll never see these people again. Go totally mental at them!

One of our neighbours was creating a noise nuisance and although we'd politely complained, as had others, they ignored us.

One day I'd totally had enough and stormed round, totally losing the plot (I actually bruised my hand badly from banging on the door so loudly!). They quietened down instantly with the crazy lady at the door.

In a way it's not something I'm proud of, losing my cool like that, but it worked, so I'm sort of proud of myself too! (I hate confrontation!)

SenoritaNaturista · 21/07/2022 00:44

Residents round here ring the property owner directly - every single time - and at any time of night…
If the AirB&B guests are disturbing residents - then the property owner gets disturbed too…

MitherTheresa · 21/07/2022 01:03

It’s not true that nothing can be done. A friend had the same problem with a property opposite her and the council planning department made them stop using the property for air B and B.

There are appeal cases where the Inspector resists air B and Bs near residential properties. One of the reasons highlighted is noise disturbance to neighbours as being one of the main no-nos. So it’s definitely worth contacting the council planning team as a PP suggested. Whether they’ll actually do anything is another matter though.

Lacdepassy · 21/07/2022 06:02

I have an Airbnb at the bottom of my garden but it holds a max of 2 people and guests are usually lovely and extremely quiet.

I would definately ring the owners every single time there is noise, or you see people weeing/exposing themselves in the garden. Let them deal with it. Ring them again if it doesn't improve within 30 mins. Importantly, ring them. Every.Single.Time.

That kind of hassle isnt sustainable for the owner and I would be surprised if they didn't consider leaving the platform for some kind of longer term solution.

Caspianberg · 21/07/2022 06:15

I wouldn’t say it’s an air B and B problem though. The problem is they have rammed so many people into a regular house and allow parties

we have a 2 bed on our property. It’s a maximum of 4 people, no sofa bed, no parties, and ‘ quiet time’ of 9pm-9am. We screen all guests before accepting.

We don’t rent very often via air B and B, but it’s on there. But there are lots of filters a property owner can add so air B and B do allow for those, just seems many people don’t bother using them.

RockinHorseShit · 21/07/2022 06:22

Contact your councils environmental health & along with your neighbours, COMPLAIN

there are rules about noise they need to follow, not leave it to their neighbours to police their guests. We had this issue here too, but with hen parties. The council will write to the property owners & threaten fines if they don't curb the disturbance. This was enough to make our Airbnb neighbour sort his noisy guests out

Pluvia · 21/07/2022 07:03

WireSkills · 21/07/2022 00:33

Re the nuclear option, you'll never see these people again. Go totally mental at them!

One of our neighbours was creating a noise nuisance and although we'd politely complained, as had others, they ignored us.

One day I'd totally had enough and stormed round, totally losing the plot (I actually bruised my hand badly from banging on the door so loudly!). They quietened down instantly with the crazy lady at the door.

In a way it's not something I'm proud of, losing my cool like that, but it worked, so I'm sort of proud of myself too! (I hate confrontation!)

I do this! I'm normally the kind of person who sucks it up but experience has taught me that going ballistic is much more effective than 'Would you mind awfully keeping the noise down?' I go in, read the message I've prepared to send the owners and AirBnB about them and give them a lecture on what it's like to live next door to a house where in the summer every night is party night under the stars with a barbecue and music and a load of friends all shouting at midnight. As a group of neighbours we agreed that the sooner we could get this place a reputation for having crazy neighbours the better. It's why we take it it in turns. Strangely, no one ever mentions us in the reviews. I presume the guests don't want to admit that they've behaved in a way that's had the neighbours round complaining. I notice that recent reviews have commented that the carbon monoxide alarm and the smoke detector have been taped over and aren't working. I'm wondering if that would get the council round.

The council is on its knees financially and the Environmental Health team has been cut back. They've said that they don't have the resources to come out to every party and noise nuisance, let alone every AirBnB in the area where a group of 10 people are playing moderately loud music, drinking and having a good time.

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Pluvia · 21/07/2022 07:06

Re ringing the owner, they seem to keep changing their number. Either that or they are blocking us.

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RockinHorseShit · 21/07/2022 07:19

Ring the council. Don't waste time with the owner as they've already prove they don't GAF about disturbing neighbours, just raking in money from their inheritance

Oh & I found a garden hose pointed up into the air above the gardens is a downpour to drunk AirBnBers & sends them back indoors

MermaidSwimming · 21/07/2022 07:33

We had the same down to the urinating and vomiting in the garden. I got hold of the owners number and after a 4am call he did come round and make the guests leave the next morning. Nothing to offer except sympathy, luckily ours sold to a lovely family after a couple of years

Londonnight · 21/07/2022 07:47

I have an air b&b across the road from me. It states it can house 8 people [ fairly small 3 bed ]. There are people in it almost daily this time of year [ we live very close to Alton Towers ]. There is a seating are in the garden with a BBQ. There has been numerous complaints about noise, drug taking and unacceptable behaviour. Nothing gets done.
Apparently there is a leaflet in the house asking them to be considerate to neighbours, but the majority ignore this. Sympathy to you going through the same thing.

NothingIsWrong · 21/07/2022 08:01

If there is any money to throw at this, can you rent it for a night here and there and leave terrible reviews, I think they get kicked off Airbnb after a while if the reviews drop too much

Pluvia · 21/07/2022 08:07

Sympathies back at you. Yes, apparently there is a welcome pack next door that includes the request to be quiet and consider neighbours. But they don't stipulate quiet hours and all attempts to get them to say 'No noise after 10pm' on their listing have failed — presumably because a house advertising itself as ideal for 10 friends to get together and sit out under the stars with a fire pit seems less attractive if it says they've got to be quiet after 10pm.

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whenwillthemadnessend · 21/07/2022 08:20

Give us the details op I'll happily leave a bad review. Pm me

Sounds awful