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Anyone else got an AirBnB next door?

125 replies

Pluvia · 20/07/2022 23:41

Our neighbours inherited the house next door when their parents died and have turned it into an AirBnB. Four bedrooms, a sofa bed and a single bathroom and loo. It's in an ordinary residential area surrounded by owner-occupiers. They advertise it as being suitable for parties of up to 10 to hold get-togethers and they've built a covered outdoor seating area with a barbecue and a fire pit a few feet from our house. Most nights at this time of year we endure the smell of burned meat followed by woodsmoke drifting in through open windows.

We take it in turns with the other neighbours to go round and ask the guests to be quiet and turn off their music after 10pm. Tonight was one of the nights I'm on complaints duty. It's generally pretty quiet here. Most people are working or have children and want their sleep, particularly in the week. Because there's only one loo the male guests tend to pee in the garden and we often look out and see them doing it.

Tonight one of the men (there were 10 of them, mostly men but a couple of women, all mid-20s) wanted to argue with me. He's on holiday, he should be able to do what he likes. Fortunately one of the other neighbours heard him and shouted over the fence asking me if he should he call the police and the guy backed down. The guests have gone in and they're quieter now, though I can hear good-natured shouting and some music. I've sent yet another complaint to AirBnB. The listing says that this is a residential area with neighbours nearby and asks people not to hold parties and to be quiet, but 10 people on holiday together can't be quiet. They have a few drinks, they talk, they talk over each other and next things you know they're roaring away.

It completely ruins this lovely time of year for me. I've talked to my MP and the council (as have other neighbours) and there's nothing we can do. We just have to deal with the noise and smoke while the neighbours rake in £150 a night. I wish Air BnB had never been invented.

OP posts:
figmaofmyimagination · 21/07/2022 21:42

Stink bomb over the fence twice a day morning and evening.

Pluvia · 21/07/2022 21:43

YouCanCallMeA1 · 21/07/2022 21:37

I read a thing recently about Airbnb stepping up its neighbourhood reporting because of exactly this stuff. Seems to be a direct route for neighbours here: www.airbnb.co.uk/neighbors

(Not teaching anyone to suck eggs and I appreciate you've probably tried this route OP but in case anyone else stumbles across this thread in future)

That's been in operation the last few years and that's what I used last night.

OP posts:
carefullycourageous · 21/07/2022 21:50

I think you are all being too reasonable. Can you not start to be really annoying to guests, so that they leave bad reviews? I would be careful not to do anything criminal, but if you and your neighbours put your heads together then hopefully you would be able to come up with some ideas. Blocking in cars and playing annoying music in the early hours of the mornings might help.

We do need an overhaul of planning rules I think.

Interested in this thread?

Then you might like threads about this subject:

nomistake · 21/07/2022 21:58

Yes I live next door to a stag/hen do sized Airbnb. Terraced house. It was lovely during lockdown - no one there at all. But we've had all night parties regularly, people going out and leaving all the doors and windows open all night meaning the wind blowing through the house loudly all night, massive dogs leaping over our wall, people knocking on our door asking to borrow irons/phone chargers/milk.

Thankfully the owner is moving back in and I think he's realised how shit he's made it for this small street.

ArnhemSquare · 21/07/2022 22:10

I’m sure you’ve checked but is there anything in your house deeds? Mine say that our houses can only be occupied by one family.

( not that my council or the letting agent are interested either - the house has been let to 4 individuals, with 4 cars, when the house only has parking for one - and the additional 3 cars prevent our access!)

NigellaAwesome · 21/07/2022 22:23

Have you legal cover on your house insurance?

It might be worth investigating whether you could bring a private prosecution for nuisance (I'm not a lawyer)

Pluvia · 21/07/2022 22:39

They came back from the pub at 10pm and are now barbecuing in the garden. I was just about to have an early night: the bedroom windows are open and the house stinks of burning meat. I really don't have the energy to face them again after last night. The adrenalin required to go round and confront them takes me about an hour to recover from. I've complained to AirBnB again and have used the booking site to send a message to the owners.

Next week I have a meeting with my local councillor about something unrelated to this. She took our case up in 2019 and we didn't get very far. Then Covid came along and things were quiet. I need to get her working for us again.

OP posts:
Pluvia · 21/07/2022 22:47

NigellaAwesome · 21/07/2022 22:23

Have you legal cover on your house insurance?

It might be worth investigating whether you could bring a private prosecution for nuisance (I'm not a lawyer)

I think we looked into a civil action back in 2019. One of the other neighbours consulted a solicitor. The civil court has been used, but only in really egregious cases — 150 people turning up to a party, for example. This annoyance, annoying as it is, wouldn't;t be considered serious enough.

OP posts:
SqueakyShoe · 22/07/2022 09:05

Megaphone?

Shout through it at them: "I can see you peeing in the garden. It's disgusting."

I would really just work on them getting bad reviews.

Book a few random nights under friends names and go in take a good look around and give bad reviews. Cheaper than a legal battle.

ChampagneCharlieIsMyName · 25/07/2022 17:30

Report it to the council.
Keep reporting it to the council.
Report barbecues, parties, noise, rubbish, cars, fires etc. Keep reporting. Be that squeaky wheel. (Squeaky wheel gets the oil)

WudYouSayItInRealLife · 25/07/2022 18:07

I'm not sure you can even buy them anymore but what about using stinkbombs if they are out late making noise

magdaline · 27/07/2022 14:15

Check if there are any restrictive covenants in place. If the house is "private residential dwelling" or similar then short term lets are a breach of the covenant.

FTMworrier · 08/08/2022 05:45

I was about to start a thread on this, but searched first and now I am filled with dread 😭😭
We live in a semi-detached residential area, have a child under 2 and the house attached to us has just listed itself on Airbnb, the first rental was this weekend and the party went on until 3am. I actually think we were quite “lucky” as it’s summer and the living/kitchen area is at the back of the house and we sleep in the front, noise wasn’t horrendous but enough to wake us up and the patio doors were open so mostly heading towards our neighbours at the back.

Any advice on rounding the troups and getting the neighbours on the same page as us? We will probably bare the brunt of the noise as we are attached and the garden isn’t fantastic 🙈😭

Tollystar · 08/08/2022 08:14

I wonder whether as well as going around at night to complain (in order to actually get the noise down) you should also have a rota with the neighbours to call round at 7 am to 'talk' about the noise the previous night...

I like two of the other ideas suggested:

  1. Continuously book out dates and cancel at the last possible moment for free cancellation so increasing the chance the owner won't get a replacement booking = a quiet weekend for you at least. I expect a group of 10 would book quite far in advance (as they all need to co-ordinate time off work etc) so it's not the type of house you'd get last-minute bookings on. Obviously depends on the owner's cancellation policy.

  2. Book out the house for a weekend and leave a very carefully crafted one-star review. It's not just a case of trying to reduce the overall star rating (thus penalties for the host). State exactly what would put off a young group from staying, e.g. very aggressive neighbours came around every time we even so much as talked normally in the house, the residential area was clearly a family area so we did not feel at all welcome, we felt on tenterhooks all weekend, there are not enough chairs for the whole group to sit together, the sheets on the bed were yellowed with body grease, the bathroom was unhygienic, an unopened bag of pasta was spilled on the worktop in the morning with the plastic clearly nibbled by a rat, having to share one toilet for 10 people was awful for the weekend and it did not make for a restful break. Garden stinks of piss etc. Add in some positives so it looks legit (good location for eating out, close to alton towers, no trouble accessing the house with keysafe, clear guest guide on how to use the appliances). If you write the review from the point of view of a reasonable group of quiet, mature adults (50th birthday?) who weren't even causing a problem, and that will doubly convey to everyone that reads it that this is not a good party house, and they will look elsewhere.

morriscat · 11/09/2022 21:16

airbnb and the noise from it !

I am not nextdoor but they won’t complain as the owners are overseas and they look after the bookings etc. I feel your pain I tried sending a message to the owner which started off ok but just got worse and today I got a really nasty reply from her. Blocking me from contacting them as she has received a letter from the local council and I did complain through Airbnb. I have videos each time it happens and filling in the forms from the council but would be surprised if anything happens. I haven’t posted or done anything but feel really fed up to receive what I feel is a threading message! Won’t mind if I had but haven’t!
It seems despite our best efforts; we are
unable to meet your expectations and
therefore I request you cease all contact
regards our property. We will continue
to record all events as we always have.
Any future contact by you, your friends
or family through Facebook, AirBnB or
any other platform will be considered
harassment and will be reported as
such.
In addition any false accusations on
Facebook, AirBnB or any other platform
that could damage our reputation or
credibility will result in legal action.

can she do that? Many thanks for reading and good luck

Stormycat · 20/05/2023 16:16

We gone past the late night arrivals, knocking on our front door for a key ( like we're the airbnb welcome committee) my gripe is the loft bring used for airbnb I find it very intrusive during summer. I love my garden space and loving sun bathing and eating outside, but its really annoying me that there is a stranger looking. There are so many dormers built and people usually use as bedrooms or offices, never felt overlooked by others except this one next door, is there a law about privacy?

airbnbhell · 26/08/2023 01:48

Does anyone know why my house says in the covenants that it can't be used for a business yet the house we're joined to is an air bnb.was a 3 bed semi now a 4 bed with sofabed in lounge we get parties of 12 and 16.We've got photos recordings and airbnb still continue the host William never helps when we need it we've lost so much sleep our family is under so much stress we are arguing because not allowed to live normally has anyone taken airbnb or and the host to court and won to stop it?

Walkacrossthesand · 26/08/2023 08:41

@airbnbhell I think you can get hold of the title deeds of the Airbnb house from the land registry for £3.50, and peruse them to see if the same 'no business' covenant is there.
If it is, there would be grounds for legal action - but I'm not a lawyer, so it might be worth raising the question in 'legal matters' to ask what the chances are of winning...

airbnbhell · 26/08/2023 08:52

Our other neighbours have the same covenant. The airbnb is the other half of our semi. So surely they can't change theirs?

MitherTheresa · 26/08/2023 08:56

airbnbhell · 26/08/2023 01:48

Does anyone know why my house says in the covenants that it can't be used for a business yet the house we're joined to is an air bnb.was a 3 bed semi now a 4 bed with sofabed in lounge we get parties of 12 and 16.We've got photos recordings and airbnb still continue the host William never helps when we need it we've lost so much sleep our family is under so much stress we are arguing because not allowed to live normally has anyone taken airbnb or and the host to court and won to stop it?

Your best option is for your local council to review the use of the property under the planning Use Class Order. Any covenant won’t be a factor for any action through planning enforcement.

Are you outside London? This matters as different rules apply.

Some points that would be helpful to know in terms of how to approach the council for their investigation:

  1. Is the property ONLY used as short term let? (Air B&B)
  2. When did the short term let use commence?
  3. Is the property advertised online or elsewhere as short-term let? (If so, have a look and get screenshots of any adverts and reviews)
  4. What are the access arrangements into the property? Eg. Is there a key safe?
  5. Has the property been reconfigured into multiple apartments, or is it still one house? (have a look at the online advert and photos)
  6. Parking - does the property have a drive? Is there controlled parking (permits, pay and display) on your street?
  7. Have you reported anti-social behaviour from late night parties - including noise pollution - to the council’s Environmental Health Service? Keep a log of dates, times, behaviours and impact on your family / neighbourhood.
  8. What steps, if any, have you taken to resolve with the owner?

If you’re outside London, I can give you some pointers to help craft a complaint to the council.

MyrtleSmurf · 26/08/2023 09:08

Yep, I wasn't aware of it when I moved in. It used to be a "party" type place but after I phoned the owners (they also own another business underneath the air bnb, it's very much in their interest to keep the neighbours happy) in the early hours several times to complain about the house, they seem to have marketed it more towards families. This essentially means that rather than being kept awake by music, stomping around and shouting all night, I'm woken by Cocomelon and wailing anytime from 5am onwards. Definitely an improvement!

I also had someone trying to let themselves into my house last night because the entrance to the air bnb isn't immediately obvious.

I hope your crazy neighbour plan works out OP!

manontroppo · 26/08/2023 09:16

Complain to your parish, district and county councillors ad nauseum. Air BnB are an absolute scourge!

Also if you have a local FB page or Nextdoor start a campaign on that. Make the owners feel the full weight of social shame.

KittenKong · 26/08/2023 09:52

We had similar - landlords living abroad and renting out. It was often ‘teens off the leash’ having adventures in the big smoke, or idiots renting a flat for a 3 day bender - so partying all and and all night). We resorted to calling the owners at relevant times (so 3am their time when we’d been kept awake until 3am). Not just weekends either.

Front doors left open, renters letting anyone into the block, people wandering around the block drink, peeing in staircase, blocking the lift, leaving rubbish in the halls, smoking…

One owner was great when I snapped and called them after being kept awake until 4am with singing, shouting, running up a down the hallways… they then a wee break until more people arrived and they started up again at 7am. The owner was pissed off because apparently it had been rented to a ‘nice, quiet couple’ and not 6 lads with guitars… owner was very apologetic and called me back to apologise.

It really only got better when one flat was robbed (tv, etc and the two renters money and valuables), and they also stole paintings, a console table and vases from the common areas (by a couple of women the short term renters brought back one night that they picked up in Leicester Square).

LINDAHOAD · 12/12/2023 13:39

yes they are a nuisance - we had one but stopped now - cabs arriving all hours of the night - dragging suitcases on wheels up the stairs (terraced house) or knocking on other peoples houses for directions. they are on holiday so obviously want to enjoy themselves when we have to go to work early and work long hours.

i do not know what the answer is though

as to restrictive covenants who will enforce them they are just a waste of time. put in leases and unenforceable unless you want to line solicitors pockets and then nothing is achieved.

lh

KittenKong · 13/12/2023 13:54

We had two separate groups arrive last Saturday evening (9 and 11pm) buzzing bells and demanding to be let in.

The 9pm man was particularly rude (‘I’m not getting a reply - can’t you just CALL SOMEONE???’ - er no fella, I don’t work here and don’t know the owner so what do you expect me to do??).

Someone had installed one of those key safes on the back wall. But someone else has snitched to the management company…

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