After having a rude encounter with a customer today in work, it actually got me thinking... do rude people know that they are rude? Or is it something they are completely unaware of? Do they mean to be ignorant and simply not care? Like for example I'm always very upbeat, chatty, outgoing but has there been a time where someone has thought I was extremely rude that I was completely unaware of. Of does it boil down to how sensitive and easily offended we as individuals are?
I hope you understand what I'm saying...
What's your thoughts?