When I worked at the nhs, we had the lack of supplier choice mentioned. I also had to print off 6 copies of each order, and then file four of them in different folders, which were then placed on the same shelf next to each other. I thought it was a joke the first time I was asked to do this. Since then the nhs has discovered computers but it’s only recently that these computers are able to talk to each other.
I do think that because of the lack of resource (not just money, but time, will etc.) a ‘sticking plaster’ approach is used. So if you go to the doctor for eg back pain, painkillers are given as the first choice instead of looking for the root of the issue. (This may depend on your individual doctor).
A young relative is regularly at the doctors for health issues, all related to her obesity, yet the GP has not once mentioned her seeking counselling for her food issues. My brother, also with weight related health issues, said he would not take advice from a nurse because she was overweight too!
Ultimately I think a three pronged approach, better national health, better resourcing, and less of a sticking plaster/more holistic approach would be good.
On a personal note, I am told I am at higher risk of heart issues, bu as my diet and exercise are all very good, I am not offered any further help because such investigations are expensive, so unless I have a coronary or stroke, nothing will be done.
Perhaps we should rename it the National Crisis Service?