Orangeblossom78
I can imagine dementia patients being totally confused and frightened by Zoom. I am already and not with dementia.
We are encouraged to try using video & phone consultations at work, & we do try, but pretty much every patient ends up with a face-to-face appointment, with us in PPE.
Video can be great for some patients. For many, it does not work. They may not have internet access, they may never have been that familiar with technology so trying to deal with it on top of having a neurological or cognitive or communication impairment isn't going to help. They might need another person in the room with them to help, which could mean having to negotiate appointments for when a carer or relative is available, & not every patient wants a relative sitting in on the appointment. Some of them find video distressing.
A patient of mine had a telephone consultation with his consultant. I asked how it had gone. Patient said he couldn't tell me because he has speech & memory problems, which the consultant knows. Patient has been sent an appointment for a face-to-face appointment which says a relative may bring him to the hospital but can't come in. FGS!
I don't know why so many face-to-face appointments aren't happening. Yes, wearing PPE & cleaning stuff takes a bit of extra time, & some staff might be on restricted duties as a result of health/ BAME risk assessments but it's not impossible to run a department.
I'm sorry for everyone who isn't getting what they need. It makes me cross because we're managing to do it where I work.