@TheOrchidKiller
Our hotel is not opening. We know this. Yet TUI have been stringing us along.
They told us last Monday it would be cancelled, then we got a "congrats, your holiday is going ahead" email (not sure how....our hotel is shut) on Tuesday, then were told on Weds that it still may be cancelled and we will know one way or another by Friday. We've not heard a peep.
We have now found an alternative holiday with TUI for the same price as ours, at a hotel we KNOW is open, however it looks as though TUI have scrapped the amend for free if you are travelling up to aug 31st. Everything I find suggests it ended on Friday (the date we were supposed to find out what was happening) So we just now have to sit and wait for our holiday to be cancelled. To be left high and dry.
Spent an hour on hold only to be told, it is cancelled.
I cant amend or do anything without incurring huge charges until I receive an email that was supposed to have been sent on Friday, but they didn't send it and they don't know when they are sending it.
I am stood in my dining room now and I just want to scream.
Its incredibly stressful so close to travelling as not only do we have the holiday but the longer it goes on, the more committed to airport parking, hotel and my sons holiday club for when we are at home.
Not to mention you get the stock response of "we are dealing with holidays in order of date of departure" bollocks are you, there are people travelling September/October who know more than we do.
I know I sound incredibly self indulgent but I just want to see my family 😔😔