I work for the nhs and currently I'm asked to show my ID every time I enter the hospital. Yesterday morning I was entering the building, hot, bothered and distracted (for many reasons, life is tough atm). I took a face covering from the box at the entrance and then heard the MASSIVE burly security guard bark what I thought was "HYGIENE!", I said "pardon?" and again he stated (what I thought was) "HYGIENE!!" (this guy had a strong accent and an aggressive manner). I was confused and flustered because there was a queue of workers growing behind me, then I noticed the sanitiser gel and assumed that he wanted me to gel my hands. I squirted my hands with gel and grumbled to the woman next to me that the gel doesn't do anything as it doesn't protect against viruses... I then walked away, slightly shaken at the guard's abrupt manner. As I was entering the lift to go up to my floor, the woman who had been stood behind me came walking past, she waited for me to step into the lift and shouted "HE WAS ASKING FOR YOUR ID!!!" I was so taken aback that this woman shouted at me, that I pressed the 'open door' button and stepped back out and shouted back to her "NO HE WASN'T, HE WAS SAYING HYGIENE!", she shouted something back to me which I didn't hear and that was that. As my day progressed I realised that the woman was right and that the guy was probably saying "ID" (as I had forgotten to show it) and I hadn't understood because of his accent. Now I can't stop thinking about it, I feel like I made a fool of myself. The security guard probably thought I ignored his request on purpose, everyone in the queue will have thought I was rude and purposely didn't compy with the request, and the shouty woman just thinks I'm an ignorant idiot (though why she didn't tell me what he was saying when she was stood next to me, and instead chose to shout at me as I entered the lift, I don't know? She could have solved the problem there and then.). I wish I could go and explain to everyone that I didn't understand what the guy was saying, it's eating me up. Now I'm planning to walk the long way round to work as I'm embarrassed to see any of these people again. I know I'm obsessing and everyone else involved will have forgotten about it, but I'm such a stress head and it's making me feel so bad :-(