Has anyone returned purchases through the post during the last 12 weeks?

[Rebelwithallthecause]

If you did how long did it take for refunds?

It’s been a few weeks since I returned things to Sainsbury’s TU and H&M and no sign of anything yet

I’m still waiting for a refund from H&M after over 2 weeks..

I returned something to JD Sports, it took about 3 weeks for them to acknowledge receipt of the item and for the money to appear in my bank.

Yes
Taking a lot longer than usual
M&S returned 26th may only refunded this morning
Sweaty Betty 30 th may and I'm still waiting.

Yes. It takes a few weeks but they've all been refunded

I returned something last Monday by post and I had the refund in my bank on Thursday.

Yes quite a bit. All has been refunded but definitely taking longer than usual. H&M took about 3 weeks.

H and M took 2 weeks.
Boden about 6 days

This has reminded me

Sent something back to Cath Kidston on 30 May, and still waiting .

I returned something to Sainsbury's Tu and it did take longer than usual. But I'd say it was sorted within two weeks.

Sainsburys I returned something 2 weeks ago, refund yesterday.

About 3 weeks from posting to refund for me. Apologies from the retailer when I queried it. Apparently hold ups with post office as well as their own processes.

Oasis return 4 weeks ago and nothing, Sainsburys within a week, H&M 2 weeks, select 3 weeks. So varied! Lost the oasis proof of posting too

I used Hermes to collect a parcel and that went through in about 10 days.
Sending one back to H&M via Royal Mail tomorrow...maybe I'd be better off going into store

I returned some shoes to Clarkes via Hermes a few weeks ago. I haven't had the refund yet but I have had an email saying they will refund me

I must be lucky I've returned to nike, fabletics and new look and had things sorted within 5 days

Asos took about a week and a half
Dorothy Perkins took almost 6.

I find contacting their social media team is the best way to get a quick reply/resolution.

I returned baby pre-walkers for an exchange to a bigger size.
Sent off the returned ones on the Thursday, received the new pair the following Wednesday

Have they received it? There are a few factors at play here:

1. Delivery services are slower so it takes them longer to get it back.
2. Many retailers leave returns parcels unopened for 2-3 to avoid risk from contamination.
3. Less people are working in the warehouse due to social distancing restrictions so it takes longer to process returns.

Check if the package has been delivered to them. If so, allow 10-14 working days for them to process before chasing.

I returned something to Next via Hermes almost 3 weeks ago. No sign of a refund / acknowledgment of receipt yet. I've not chased it as you have to tell them the item number and size, so I need to go through my orders to get this info to send them. I'll wait until 3 weeks have passed.

Please track the return if you can before you contact any company to chase as lots of carriers are holding returns due to short staff or Covid reasons!

Boden and John Lewis. Both refunded within a week.

@pumpkintree, the courier kindly didn't bother leaving us the tracking code (contactless pick up from porch) so I've no way to track it. Really helpful of him. 🙄

Topshop item posted on Friday and an email this morning saying it's been refunded. I'm astounded!

Uniqlo took less than a week but it went back through a Hermes parcel shop.

Aldi took less than a week for me via Royal Mail.