I have to say, in my many, many, many dealings with the NHS lately, I've been so bowled over by the positivity and loveliness of most of the staff who I encountered.
When I went to the local UTC I was almost in tears because I felt sooo guilty about going in with what I thought would turn out to be nothing (although it didn't turn out to be!) that I was almost in tears. I felt so bad for contributing to the overwhelming of the NHS. Okay, I was in actual tears. And the nurse and doctor who first saw me and referred me on both said, "NEVER feel bad about coming in when it is something that needs to be seen to."
And everyone since then... from the smiley administrator to the nurse who says that her mask is saving her a fortune from not having to buy lipstick... have just been lovely, positive, never making me feel bad. It's so sad to feel that some of the staff are so overwhelmed and so (dare I say it) negatively affected by the fear and hysteria.