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Mumsnet Dreams Mattress Spirit: Complaint

1 reply

Michelleka · 20/06/2019 22:51

Dear Mumsnetter. I recently bought Spirit Mumsnet mattress from Dreams only because I trusted Mumnet. I am thoroughly disappointed. I have no time to exchange the mattress before the exchange time finishes and I have no idea what to do. The mattress is comfortable but terribly hot. I expected that Mumsnet pays attention to temperature. Both my husband and I sweat like mad. The room is cool and we have the lightest duvet but the mattress feels like an oven. I am very disappointed and would like to know to whom I can complain. Also disappointed with Dreams. They charge for exchange and only allow it between 30 and 40 days of purchase. We are going away before the 30 days is up... And in any case I don't trust them... Please advise.

AnyaMumsnet · 21/06/2019 10:44

Hi there OP,

We were just taking a quick break from the loom here at MNHQ when we stumbled across this thread. Grin

Could you please email [email protected]? We'll be happy to help.

For those of you wondering about a bit more information - you can find out more about how we made the mattress here and read up a bit about what Mumsnetters thought about it.

Watch this thread for updates

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