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Debenhams and returns?

1 reply

MummyOfTwo92 · 20/05/2019 18:45

So this morning I visited Debenhams and bought an urban decay foundation. Cost £30. The lady in the shop "colour matched" me. She put three shades on my face then said which one was MY shade. So I've come home, done my make up and then realised much to my horror (because of the price) that actually the shade is too dark, in fact it makes me look orange. I've checked my receipt and it says returns or exchanges can only be made if the item is unused or unopened. Do I have a chance of getting my money back? I'm really not happy.

HebeMumsnet · 21/05/2019 14:54

That sounds like it's definitely worth a go at taking back. They'll surely be able to see you've hardly used it. It would have been good if they'd shown you the shade in daylight or given you a sample to try at home.

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