Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Should I complain to Tesco about this? (Graphic picture warning)

151 replies

KitKat1985 · 30/11/2018 14:20

So I walked into town earlier with the kids, and it took a bit longer than I had planned (long post office queues etc). On the way home DD1 (who is 4, wears pull-ups, and isn't toilet trained yet; and who has quite pronounced developmental, social and communication needs - likely autistic but awaiting appointment with paediatrician) started crying and getting distressed but wouldn't say what was wrong, other than she was 'wet' (although I couldn't see any obvious wetness on her trousers when I checked). By this point we were literally halfway home (about 10 mins away) and no changing facilities or anything nearby since we were just in a residential street. So I just told her we would be home in a bit and I'd sort her out as soon as we got home, but she was really wailing by this point. Due to her communication issues all she could say was that she was 'wet'. Got home and went to change her nappy and was horrified to see the sides of the nappy were covered in blood, where it had literally gotten wet and chaffed against her skin so badly on the way home. She's got huge blisters on each side of her leg and I feel just awful. I've covered each side in nappy cream and put some bandage over it, but don't know what else to do. I've never seen her as upset as she was when I got home and I had to try and clean her up and sort her legs out as she was so sore poor thing. The thing is I've never had this before, and can only assume, because Tesco have recently moved over to a new 'Fred and Flo' own-make of pull-ups that they are made out of a slightly rougher material than the old ones? Should I make a complaint to Tesco or chalk it up as just one of those things?

OP posts:
KitKat1985 · 30/11/2018 21:23

No Tesco haven't asked for the dirty nappy.

OP posts:
YouCouldBeMe · 30/11/2018 21:40

How is she tonight?

anitagreen · 01/12/2018 00:20

@GobbyMcGobshite that's exactly what I used the wipes for to clear a foundation tester of my cheek and it left it really red and sore, the best cheap wipes other than the johnsons makeup ones, are the Sainsbury's wipes there about 62p I think but I use them for everything. X

Interested in this thread?

Then you might like threads about these subjects:

SomethingNastyInTheBallPool · 01/12/2018 08:35

Oh my goodness, poor little sausage. I hope she feels much better soon. And don’t feel bad - you couldn’t possibly have known.

KitKat1985 · 01/12/2018 09:37

Hi just to update, despite the telephone advice we had last night we are going to take DD1 to minor injuries today because the injuries are now open and very sore looking, as they are still rubbing against the side of her current nappy so I think she needs dressings or something on them. I'm also increasingly suspicious that this is a chemical burn like you guys say rather than severe chaffing.

Should I complain to Tesco about this?  (Graphic picture warning)
Should I complain to Tesco about this?  (Graphic picture warning)
OP posts:
Awwlookatmybabyspider · 01/12/2018 10:12

Oh bloody hell. Let us know how she gets on.

RoboticMary · 01/12/2018 10:47

Oh my word, that looks so painful. Hope you get on alright at minor injuries today.

Really hoping she feels better soon OP FlowersBear

PragmaticWench · 01/12/2018 10:50

You're doing the right thing, that looks incredibly painful and open to infection.

DonaldDucksTowel · 01/12/2018 11:10

Oh God it’s completely raw now, definitely needs looking at, the poor little thing Sad

CaptainKirksSpookyghost · 01/12/2018 11:57

This might be a stupid thing to say, but if you are still using the nappies STOP!

TeddyIsaHe · 01/12/2018 12:00

Your poor dd. I hope you get on ok at the walk-in. That does look like a burn rather than chafing, the whole top layer of skin has come away.

MadMum101 · 01/12/2018 12:04

Gosh wish you'd listened to advice to get her actually seen last night rather than talk to someone on the phone who hadn't actually seen it.

Hope she wasn't in too much pain last night and it clears up quickly.

Perfectly1mperfect · 01/12/2018 12:24

Poor girl, it does look worse today.

Hopefully they can give her something to help today. I hope you don't have to wait too long.

KitKat1985 · 01/12/2018 12:31

Hi. Just to say we're back from minors (it literally nearly empty so we were in and out in 10 mins). He basically just said he felt it was chaffing / friction related. He's put some dressings on each side and just said to keep the area dry, and contact GP on Monday if not improving.

OP posts:
hypnotizzz · 01/12/2018 12:33

Your poor dd, that looks really painful. I think you did the right thing to complain to Tesco. If it's down to a reaction to chemicals in the nappy, t's highly unlikely your daughter is the only one who will have problems. Their new 'value' products do seem to be of a poor quality so it may be they've tried to cut too many costs on their nappies. Not a good move!

Hawkmoth · 01/12/2018 12:37

The poor little lamb. I've had four children, one is still in nappies and I've never seen anything like that.

Skyejuly · 01/12/2018 12:48

New Fred and flo nappies have scarred my dd!! They are horrific

Awwlookatmybabyspider · 01/12/2018 13:01

Awww glad she home. How is she in herself.
Those bloody nappies should be pulled. They're not fit for sale.

Ceecee18 · 01/12/2018 13:03

Theres something wrong with this brand! We normally get Sainsbury's little ones but DP popped into Tesco and got their brand nappies and wipes. DD had a nappy rash after the first change and within 24 hours it was so bad it got infected, even with a thick layer of sudocrem. She doesn't react to any other brand so it's not like she has very sensitive skin.

StealthPolarBear · 01/12/2018 13:04

Are the tesco own wipes OK? It's just these new ones people are having problems with?

OneForTheRoadThen · 01/12/2018 13:25

That's absolutely horrific. Your poor DD.

Don't feel bad at all about your 'mum skills' as you said earlier, 3 hours is not a long time at all to be in a nappy, I routinely leave my baby in nappies for that long as I change her when I feed her and I don't change either of mine overnight unless there is a poo.
Most nappies say they last up to 12 hours.

The fault is definitely with the nappies. It's horrendous. Thanks for you both xx

MrDonut · 01/12/2018 14:12

I had a friction burn once (after a bad sex episode Blush) and it looked like that.

Can you change to cloth nappies until it’s healed? It will help with the chafing.

WellThisIsShit · 01/12/2018 20:58

Oh my goodness, those last pictures especially look awful. So painful and also in a difficult area to keep clean and infection free.

Reassuring what the walk in centre said though. Hopefully they are right and it will heal quickly and without issue.

Re giving the soiled nappy back to the supermarket for ‘testing’, I think people are over estimating the scientific capability of the stores R&D department. I highly doubt they have any biological testing capability at all, or any ability to deal with potential contaminated samples coming into the facility. In my experience, R&D isn’t focused on the biological waste aspect of products such as nappies and san pro, they are broken down into the ways in which the products interact with the substances and the benefits eg wee = a liquid as viscous as water therefore testing focusing on the absorption capability of a nappy will use water as it’s easier to handle & use in tests. Required minimums / basic due diligence will be given to anything about the actual wee & poo itself, and probably more at a chemical formula level vs a messy real poo & wee combined together in a lab eg will ammonia react with any of the chemicals used etc. A

After those basic checks the manufacturer will rely mainly on consumer testing to check the product before sales.

So unless it’s a question of liability, the original nappy won’t be considered useful, because they won’t have either the ability of ‘testing’ it to work out what could have caused the skin reaction, or the motivation to do so, because unfortuneately, one harmed child isn’t worth the effort.

Yes that sounds callous and I think it is callous, but that’s big business for you... it’s not about the individual customer, it’s about the bottom line. Unless hundreds of babies and children are affected and there’s a media shit storm approaching, there’s no benefit to them in making an in depth effort to find out what happened. It’s a cost:benefit ratio. It stinks.

I actually hope there’s a blindingly obvious error within the packet of nappies.

Otherwise no one knows what’s going on or whether it’s safe to use that brand, or if that manufacturing plant makes nappies for multiple brands, any of the brands etc. Or if it’s a specific combination of factors, such as acidity of the wee, length of time worn etc. And this will lead to it being very inconclusive and potentially ally of mums blaming themselves, as we are wont to do.

One thing is clear, your poor sweetheart must be sore and you must be worried, and I’m so sorry that’s happening Flowers

BedraggledBlitz · 01/12/2018 21:34

Your poor baby. I hope she heals soon, it must've been awful for you too x

WereYouHareWhenIWasFox · 01/12/2018 21:36

It’s not your fault OP, don’t feel like a shit mum. Yes, let Tescos know, especially if they have changed, they need to know this in order to improve their products.

Swipe left for the next trending thread