What's the funniest/jaw dropping/shocking complaint you've come across?

[LyndorCake]

I love these sorts of stories.

My favourite one was from when I worked on cruise ships. One of the guests asked my colleague if the staff also slept on the ships or if we went home each night. My colleagues joked that we got took home by a helicopter each night and brought back in the morning. He genuinely thought the guest was playing along but turns out he was very wrong. The guest complained at the end of the cruise that the helicopter collecting and dropping off the staff had kept her up every night and that the company should consider other means to ferry the staff around.

Please tell me your stories? I'm having a crap day!

This thread has made me LOL.

Back in the 80's whilst visiting Dh parents. We come from a sink estate in Edinburgh, & they still lived there at the time. They asked if they could take our 2 Dd's to a Christmas party at a local notorious pub.

A few hours later, they all came home. Girls were sobbing. Why? Santa had been thumped by a dad. The kids had complained that so-and-so had gotten bigger selection boxes than them. They complained to Santa who tried to explain they were all pre-wrapped. He just handed them out with a yohoho! Nope, they weren't having it. The dad gave him a couple of thumps. Then the whole bar started fighting. Dh & I were wetting ourselves, because it was nothing unusual. The Dd's, well, that was something else.

Hahah these are great! Keep'em coming!

I mean Welsh people speaking Welsh in Wales. Whatever next?

What bastards! Outrageous!

Just like us speaking French here. The number of people who complain 'oh they know how to speak English, they just refuse'.
Well, yes. This is France, we speak French. Imagine that.

Worked at a historic Tudor house and had a comment that it 'needed to be bigger'

Oh sorry, I'll just pop back 500 years and get them to pop on an extension!!

I read a hotel review this morning where someone had complained that ‘the tops of the taps were too sharp’ (admittedly I have not visited said hotel, maybe there is barbed wire round them?). And another where someone was upset that there was not a ‘mangle in the room, to remove water from my swimsuit’.

You've got to give it to some. Young & old. Sometimes I wish I had some of their chutzpah in me. But I'm at the other end. Care too much.

What always gets me is the majority are 'hoisted by ones petard '. It's usually their downfall.

Oh they know how to speak English, they just refuse.....priceless. Reason with them with a bit of reverse logic & you get a blank look. Huh!!!

Apparently a guest on a walking safari in Africa required animal dung to be removed from her path.

I don't have the imagination to be that crazy

Another one couldn't cope with the open-fronted guest chalets - which were well described and pictured in all the websites, brochures etc. Not sure what they did about that one, there aren't many alternative accommodation options in a safari bushcamp.

I used to work in a v popular London tourist attraction, known for being extremely busy. Usually we used to get complaints about the queue times, and this was no different... Except the man complaining was upset because the queue wasn’t long enough and he had planned to be at the attraction for exactly 3 hours to allow for a 45 minute queue. He was unhappy he only queued for 10 minutes and it left him with a spare 30 minutes in London that “he didn’t know what to do with.”

DH was a chef many years ago...a customer complained the steak was 'too beefy'

I spent a summer season before Uni as a receptionist at a Haven holiday park. I dealt with loads of complaints but the family that stock in my memory literally complained every day about everything- weather, entertainment, food.

It started with their (basic level) caravan being 2.75cm shorter than advertised. They used this to get the manager to agree to upgrade them free of charge to most deluxe model on the park. It ended with them being given a full refund as they departed. We later found out that they had fine exactly the same at a different holiday park the year before.

Opencast near me has a tourist attraction land sculpture. Trip advisor reviews complain about the view of the opencast. The sculpture wouldn't be there without the opencast, it was a benefit of the excavation!

Hotel in Croatia I once went to had been left a 1star review because ‘no one had advised them before they booked that it was going to rain’
An attraction not so long ago I went to which is basically a 3 hour hike up quite a steep hillside also had a 1star review for not being disabled/elderly friendly. I’m all for making things accessible as possible but it’s a fricking mountain 🤷‍♀️

Someone complained to me today that they were late for an apppintment because of the traffic, the road was closed because of a fatal accident.

I offered to move the session but it wasn't convenient. I offered her money back. Nope she would have to have half a session but she wasn't happy and would be speaking to my boss

I've been in hospitality for years and some of my favourites are:
A woman who complained that the coronation chicken was cold and I should have served it hot.
A man who came to tell me that his (cheap hostel) room was contaminated and he would need to swap at once. When I checked it turned out there was a receipt for Mr Kiplings Bakewell tart in the bag lining the bin. I did not swap his room.
A woman who told me her family had been victimised by a vicious peacock who stole their picnic. Turned out they had fed the peacock some chocolate brownies and he thought he was welcome to everything. They wanted their money back. They didn't even buy their picnic from us!!
The man who saw me through the kitchen door chopping meat and complained to my boss because he "didn't like to see women with knives." I was the cook. No knives, no dinner!

Oh and another- a bunkhouse I worked in had the type of door handle you have to turn up in order to lock them. So many people couldn't work this and there were bad reviews every week on trip advisor about the faulty locks and dangerous rooms, despite big notices explaining how to use them on the door itself.

I went on an Icelandic hiking holiday with a specialist trekking company. One woman in the group complained to the company that they should have told her that there could be bad weather on Iceland - she hadn't packed her best waterproofs as she thought it would be warm and sunny even though waterproofs and fleeces were the first items on the kit list.

Read a review for a hotel in Majorca where an irate guest complained they'd been sent to 'Mallorca' which they'd 'never heard of'. They seemed convinced they'd been sent to the wrong place

A customer complained to my boss that my boobs were too big ...

they should have told her that there could be bad weather on Iceland

Wasn't the 'Ice' part of 'Iceland' her first clue?

A customer complained to head office because one of our staff called him 'mate' ... Apparently he's not his mate !

Then another complained because their purchase was put onto the counter instead of in their hand.

We get moaned at all the time. Recently someone phoned customer services on our manager because he wouldn't replace an halagen oven that he had been returning since 2010 under guarantee and for some reason no one had picked it up and just kept replacing it twice a year ... Surely if a product needs replacing that often ,you eventually give up on it but some see it as a way to get something for free !

Hospital - complaint that the nurses were attending to a dying patient. Said patient was being resuscitated on a 4 bed bay, person in bed next door was shouting at the noise and asking staff to be more considerate as he was on the phone....

Also - why no bacon sandwiches on offer, no provision of French mustard for the macaroni cheese, no personal fridges, why not duvets instead of sheets, 7 pillows weren't enough and how dare we take 2 away (having run out), can I toast their own loaf of bread separately at their time of choosing for breakfast, I didn't come fast enough to change the DVD and they were bored, not enough room for 5 relatives to sit, no toys provided for kids ...

You'd think it was a bloody hotel...

I received a complaint that I didn’t have the black jumper I was selling available in another colour. I was at a car boot sale selling off my old stuff

I. Work in a call center, at least 2 people per year complain that my voice is too high. Not much I can do about that.

As a holiday rep that the lettuce on the buffet was too floppy. And that all the food tasted ‘a bit foreign’. You are the foreigner you idiot!

When I was working at lovely 5 star hotel
In London, American guest went absolutely ballistic at front desk staff that the McDonald's a minutes walk away did not take her dollars as payment!

Offered to change currency to £'s for her and she angrily refused.

Half hour later she called from her room asking if concierge could buy her a Big Mac meal and bring it to her and just charge it to her room!