if suddenly you couldn't get CBeebies (no seriously, I need help)

[hester]

Bleedin Freeview has suddenly lost about half its channels, including BBC1, BBC2 and [gulp] CBeebies.

I don't know why, but it may be because earlier it asked me to accept new channels and I clicked 'ok'. I now have GayRabbit where I used to have BBC1...

Does anyone know what I've done here, and what I can do to put it right?

Oh no this happened to us once - huge sympathies
I think we moved in with my mum and dad while it was being fixed - I mean you can live without water, or maybe heat but this is SERIOUS
:o

OK on a serious note, have you been throguh all the channels? I bet it's somewhere else?
Can you do some sort of manual tune (is that how it's done for digital??)

It's because of the digital switchover isn't it? Does your remote have a retune/reset button or something?

We've lost loads (but not ceebeebies thankfully) as we can't retune because the remote is buggered and there doesn't seem to be a way to do it otherwise.

Rescan quick! then try to remember where its put the ones you actually watch.

When my freeview box broke, I switched to using youtube/iPlayer

This is worse than CBeebies as it's 24 hours. On the plus side you can make a playlist of whichever programmes you can stand, and avoid the crap ones. Just watch out for the dubbed postman pat etc with swearing in

How do you rescan/retune/reset? I'm staring at the zapper and none of the buttons say that.

[Hyperventilating here, remembering that toddler has ear infection and has also been exposed to chicken pox this week: we NEED CBeebies]

We get this when it's rainy/windy and we retune. Try again in an hour. However BBC2 does cbeebies for a bit in the morning.

just watch it on ipllayer

We've also lost BBC2, whomovedmychocolate...

OK, I need to get a grip here. Keep saying to myself, "This is NOT a housefire; your pipes have NOT burst; the children are safe and there is food in the fridge".

Do a retune/rescan for channels. Ours disappear about once a year and it's because they've added more crap no one watches so all the channels get rejigged.

Maybe try 'menu' button?

Have you got a Freeview remote?
Click on the menu button - should bring up a list of options for tweaking your Freeview box, including one that says something about retuning/scanning.

You could move into a Travelodge - they have cbeebies.

Menu button gives three options: picture, sound and setup. Would it be setup, do you think?

Yes, Setup.

Right, I've got into the tuning menu. Options are: favourites edit; channel list; auto setup; manual tuning; update channel list; new channel message; signal condition.

I am frozen into idiotic paralysis. Somebody please tell me what to do.

I would try update channel list or auto setup.

Google it.

I'm hopeless in a crisis but Google always comes up trumps

I would get DVDs of it!

I'm running auto set up. It will take about three minutes.

Thank you, all of you, for understanding that this is a life-threatening emergency.

Bear in mind cbeebies isn't on at this time of night...and just come up as a red screen at this time of night.

YAY IT WORKED!!

I know, in the scheme of things, this probably doesn't count as a notable night for Mumsnet. But it is a very big deal in our house

Thank you so much, everybody - I owe you all a drink

Hooray

I'm so very glad it worked - I know the uproar there would be in our house if cbeebeies suddenly wasn't availble

glad you got it sorted :)