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AMA

I’m A Manager At McDonalds... AMA!

637 replies

WhatToDoAboutWailmerGoneRogue · 05/08/2018 20:44

I’m a Manager at McDonalds Smile

I’ve worked for McDonalds for several years in different stores and have received personal awards for my customer service. I never initially wanted to become a manager, however with the support and encouragement of my business manager I went through the crew development programme to become one.

So... AMA? Grin

OP posts:
sonlypuppyfat · 05/08/2018 20:48

My son worked part time at one, he was ill one day, the grief he had for phoning in was unreal

WhatToDoAboutWailmerGoneRogue · 05/08/2018 20:52

My son worked part time at one, he was ill one day, the grief he had for phoning in was unreal

sonlypuppyfat That’s a real shame, as McDonalds is very customer and crew focused and would be appalled if they knew their crew was being treated like that.

They put a lot into looking after crew so it totally goes against that when you have a manager who behaves like that. Those ones tend not to last long, thankfully.

However, it can be a stressful job and if crew are sick or don’t turn up it makes the day a lot harder, even being one person short, so it’s possible the manager was under a lot of stress. It is also quite common with younger crew to fake illness and that is something we need to combat.

Of course it also depends on when he phoned up, as you do need to phone in at least two hours before your shift to allow managers to find cover. If he phoned in less time than that that may explain it.

OP posts:
Ragwort · 05/08/2018 20:54

Can I order a bun less burger, and how easy would it be to eat it. Grin

Also, I am a real coffee snob but I find your coffee really nice .... better than Costa, Starbucks etc. What blend do you use.

GeorgieTheGorgeousGoat · 05/08/2018 20:58

Why so I get given my milkshakes and McFlurries and then told to park up because my food isn’t ready? Can’t they wait until it’s all ready together so they don’t melt?

HugAndRoll · 05/08/2018 21:02

Why don't you do gluten-free buns when McDonald's in other countries do? (I may be a bit grumpy that I can only have your chicken salads.)

glintandglide · 05/08/2018 21:02

I have fallen back in love with McDonalds lately. A friend whose daughter is autistic was given a job there after being rejected by so many places. McDonald’s Not only appointed her but have been patient and resourceful in terms of managing parts of the job that she honestly can’t do very well (when she’s stressed she doesn’t behave ina. Very customer focused way, let’s say!) rather than sacking her Grin

Is it just her branch or do McDonald’s have an over arching inclusive recruitment policy?

WhatToDoAboutWailmerGoneRogue · 05/08/2018 21:03

Can I order a bun less burger, and how easy would it be to eat it.

Ragwort Absolutely! We get them occasionally, and we always place a knife and fork on the tray it in the bag to make it easy for you to eat Smile

Also, I am a real coffee snob but I find your coffee really nice .... better than Costa, Starbucks etc. What blend do you use.

We use 100% Arabica Beans, and they’re Rainforest Alliance Certified Smile McDonalds are very good at sourcing the best product and suppliers.

Why so I get given my milkshakes and McFlurries and then told to park up because my food isn’t ready? Can’t they wait until it’s all ready together so they don’t melt?

GeorgieTheGorgeousGoat Unfortunately I am afraid none of the stores I’ve worked in has ever been a drive-thru (except for a temporary one), so I am unsure as to why that is!

OP posts:
LunchBoxPolice · 05/08/2018 21:04

I would also like to compliment mcdonalds on the coffee. I bloody love it.

PositivelyPERF · 05/08/2018 21:07

Hang your head in shame. This poor woman is traumatised a little annoyed 😁.

www.mumsnet.com/Talk/am_i_being_unreasonable/3327051-To-be-upset-McDonald-s-got-my-order-wrong

ImTakingTheEssence · 05/08/2018 21:08

Do you have a secret menu?

WhatToDoAboutWailmerGoneRogue · 05/08/2018 21:09

Why don't you do gluten-free buns when McDonald's in other countries do?

HugAndRoll There just isn’t the demand for it I’m afraid. However, if you bring in your own bun and ask politely, the shift manager will probably agree to toast it and dress it for you. I have done that before.

Is it just her branch or do McDonald’s have an over arching inclusive recruitment policy?

glintandglide McDonalds are great with training and recruitment; they are happy to hire anyone who wants to work. With McDonalds, it’s all about the right attitude, because training will be provided.

One of the stores I worked at had a lovely Down Syndrome lady who had worked there for years; she absolutely loved it.

McDonalds will take the time to train, and will give support and encouragement, so I’m pleased to tell you that it’s not just that branch - they really do look after their crew and will allow them to go at the pace that works for them Smile

OP posts:
Getfitmumma · 05/08/2018 21:09

Why are my chips so varied in saltiness?

Why can't they get my fillet o fish lined up straight, comes out wonky everytime and the cheese makes it stuck like that and hard to adjust.

Shortandsweet20 · 05/08/2018 21:10

What's the money like? Is it a good career? Would you look to move?

BakerBear · 05/08/2018 21:10

Why do mcdonalds always employ very young staff as hardly anyone is over the age of 23

Do you think there is a stigma attached to working at mcdonalds?

glintandglide · 05/08/2018 21:11

That’s great op!

WhatToDoAboutWailmerGoneRogue · 05/08/2018 21:11

I would also like to compliment mcdonalds on the coffee. I bloody love it.

LunchBoxPolice Really happy to hear that Smile

PositivelyPERF It was replying on that thread that brought me to do an AMA as someone asked me for one Grin

Do you have a secret menu?

ImTakingTheEssence No, we don’t; that’s just a myth.

OP posts:
Cupoteap · 05/08/2018 21:16

Why can't big tastys be available all year round?

PandaPieForTea · 05/08/2018 21:17

What, if anything, do you eat regularly from the menu?

Our local store is now mostly touchpad ordering with table delivery. Is yours like this and how has this changed your experience of working in McDonalds?

BonnieF · 05/08/2018 21:18

OP, what are your thoughts about speed of service at McDonalds?

In my experience, this has declined sharply over the years as the menu has become ever larger and more complex. I often queue for up to 10 minutes to place my order, and the same again to receive my food. Back in the ‘good old days’ you would walk in, queue for a couple of minutes before the person who served you would get your food immediately. The whole process took 2-3 minutes.

What has gone wrong?

dovegrey18 · 05/08/2018 21:19

Is the oil that the chips are fried in filtered overnight alongside oil used to fry non vegetarian items? I.e the oil is all mixed together in the filtering process

WhatToDoAboutWailmerGoneRogue · 05/08/2018 21:19

Why are my chips so varied in saltiness?

Getfitmumma They shouldn’t be. The same amount of salt comes out the Accusalt each time, so the problem is either under or over salting, or not salting, in which case that crew member needs correctively coaching on the station as there is a very specific procedure on how fries should be salted.

Why can't they get my fillet o fish lined up straight, comes out wonky everytime and the cheese makes it stuck like that and hard to adjust.

Like with fries, there is a gold standard for all our products and dressing should be centralised, so corrective coaching is needed to address that.

What's the money like? Is it a good career? Would you look to move?

Shortandsweet20 The money is good! The career prospects are even better. Pretty much everyone high up in McDonalds started as a regular crew member and worked their way up. It is exceptionally hard to come in at a higher level than crew because the behaviours and procedures are so specific and outlined in McDonalds, and we also have a work ethic of not asking anyone to do something we haven’t done ourselves.

I doubt I would ever move; my colleagues and my business manager are supportive and encouraging, and I love working for such a great company. I look forward to every shift Smile

Why do mcdonalds always employ very young staff as hardly anyone is over the age of 23

BakerBear One of the reasons is flexibility, for those at college or university, but the main one is related to above: everyone pretty much starts from the bottom and works their way up.

Do you think there is a stigma attached to working at mcdonalds?

Yes, but McDonalds is trying very, very hard to change that stigma with guaranteed hours contracts, excellent employee benefits, recognition and reward schemes, and fantastic career prospects.

OP posts:
SlimmingMumOf1 · 05/08/2018 21:19

Please can you add more chicken in the wraps and salads! I had a McDonald's salad and it only had 3 strips of chicken in it.

flumpybear · 05/08/2018 21:20

What happened to the creepy clown?

AnotherOriginalUsername · 05/08/2018 21:23

Why is the mcflurry machine always broken ? 😭

SendYouUpInFlames · 05/08/2018 21:26

How do you get your chips so salty?they're bloody delicious.

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