Apparently £63 is unreasonable to spend after a cancelled flight!

I’m currently trying to claim back costs after getting stranded overnight on a Greek island due to widespread flight cancellations. No EasyJet reps in the airport so we were left to our own devices. They are refusing to pay the hotel costs as it was 5*. It was the cheapest available hotel by a few hundred quid and it’s an area where there really aren’t any budget hotels I could have booked. They are also refusing my food costs (€50 which was food for 3 people) saying we should have been given vouchers. We weren’t as there was no one there to help us! I won’t fly with them again as they really have been awful.

Similar experience here. Flight home cancelled and easyjet groundstaff more than useless. Finally got a replacement flight for the next day but the portal wouldn't let me book a hotel so had to book that myself.

Me and 6 year old DD got a taxi to the hotel, had a soft drink each and then a taxi back to the airport the next morning with a Starbucks breakfast to the total tune of €48 for both of us.

Easyjet rejecting the expenses for refreshments and taxis (approved the hotel expense of €110 though!) Because they were "post flight disruption arrangments", well pre flight disruption I didn't need any of those things, did I???

Honestly a joke and I'm arguing it for the principle because they obviously just hope that people give up.

What time was your cancelled flight? I claimed for breakfast and lunch the day after, £74 but nothing from the night of the flight as it was an evening flight and we would have been buying food out anyway. They paid it really quickly.

That's for the £220 (minimum, depending on distance) compensation on top of your expenses, not for your expenses.

Where was your flight from?

The cost seems very reasonable for what you’ve had.

I would just keep on at them, emailing daily, until they give in and give you the money back!

Why are you struggling so much to understand this situation

Give them one opportunity to reconsider and notify them you’ll take them to the small claims court if a suitable resolution isn’t reached. Don’t waste your time worrying, it’s quick and easy to do, and you can claim your costs of court back from them.

skanky company. race to the bottom. get the train in future

Is there a reply address? Its not compensation it's reimbursement for expenses absolutely should reimburse. Keep pursuing. Im waiting for mine from recent incident. Wasn't Easyjet's fault, but they are still liable for it.

Seems reasonable. I’ve claimed for much more than that and they did reimburse for all of it but it took absolutely ages to come through.

I had a cancelled flight with BA a few months back and they settled the expense claim I submitted within a few hours. No quibbling (but I didn’t take the piss with any outlandish costs - not suggesting OP did, of course).

"eat lunch at home" 😅

Cheap as chips

We had our flight delayed with easyJet a couple of years ago and they put us up in an all Inc hotel overnight, provided transport and compo for everyone in the party. That was for something that was in their control so they had to do that for everyone on a package holiday. If your reason was outwith their

Omg, we're you on my flight?! We're having the same with easyJet at the moment. Our flight was cancelled and they're refusing one of our taxi fees to a hotel saying it was a private arrangement after our flight was disrupted. Well yes, it was after our flight was cancelled and we only needed a taxi because our flight was cancelled and it was 3.30 in the bloomin morning, we weren't exactly spoilt for choice! Plus the whole thing was a shambles. One young girl to sort 150 passengers. No priority given, we were the last to be given a hotel with two kids, the other last customers to be sorted were the only other 2 families with children one with severe disabilities. Plus, every other flight left that night. I won't fly easyJet again, absolute shambles and poor customer service. Our flight the next day was delayed too! Down to them.

American Airlines are complete criminals when it comes to shortchanging their customers. I have spent a small fortune on expenses as a result of their delayed/cancelled flights or lost luggage. They make the process of claiming as difficult as possible and then point blank refuse compensation - non negotiable and impossible to speak to anyone. I truly hate American Airlines.

You are not unreasonable. I had the same happen with two days delay on a return journey. Lost hundreds in wages and they refused my claim and compensation! I took it to ADR and they also refused

The tight arse Airlines ususal response. Not our responsibilty. Cha cha cha.
Fuck off and die!

Its a wonder that they didnt also expected you to sleep on the floor of the Airport and grab a Boots Meal Deal

Straightforward Compensation claims like yours should be resolved within 28 days by law.

Good Luck

I had a flight cancelled (EJ) due to ATC strikes years ago but the regulations haven’t changed. EJ paid for my expenses of reasonable food (food in the airport overnight and the next morning) and travel, as I had to go to a different airport to take the next available flight. (I went to stay with my parents for the 2 days I was stuck in the UK waiting for the next available flight so they didn’t have to pay a hotel) They did not quibble any of it. I would absolutely push back on your claim which are all reasonable costs for expenses.

They've cancelled so many. We had a flight cancelled 4 weeks ago. Same as you, one woman trying to deal with everyone. An airport employer, not an Easyjet one. And the flight the next night was delayed too. We got stuck in Copenhagen so I wonder how much other people have claimed and got back! 😬

Don’t fly with them again for the best outcome,