Apparently £63 is unreasonable to spend after a cancelled flight!

Who paid for the hotel in the city the airport was in? Did EasyJet organise and pay for that, but then not the transport there?

I once got a voucher for food in the airport, but it was getting close to midnight, and only one place was still open, and nothing - even the children's menu - was covered by the measly amount of the voucher (something like £5 and the cheapest meal was about £10 for children's portions!). This was before the statutory rules, though, and a non-EU airline, though it was flying to the UK.

Ryanair were also awful last time there was an air traffic control problem. We were delayed a few days later, which they claimed was still part of the situation. They manage their flight times so that we were only just under the 4-hours delay or whatever it is where they have to compensate you, so they then dumped us at Stansted, which was again almost all closed. No trains by then as it was after midnight and they were on strike the next day, all the buses were booked up for ages and they weren't for a few hours, as there were loads of people waiting. So had to pay about £80 out of pocket for a taxi that I shared with someone else in the queue. They were no help, no vouchers, food, expenses, etc. We even had to walk from the tarmac to the airport and figure out which door to go in (within UK so no passport rules). Not impressed.

And Easy Jet weren't great way back when the ash cloud happened. They'd have put me up in a hotel for as many days as needed, which was much more expensive, but since I decided to get a train back instead (again within UK), they wouldn't refund the train ticket, as there is some rule that says they didn't have to.

So good luck, hope they don't weasel out of it, but I wouldn't hold my breath!

I don’t mean from the airline I said from insurance. That can cover it. I claimed all of my costs back

OP is absolutely right to seek compensation from airline first. Many travel insurances won't pay costs that are recoverable from the airline and say that you must go to airline for their statutory obligations

I'd chalk it up to one of those things.

The moment has passed, the holiday gone, can you really be bothered to keep chasing Easyjet about £60?

What exactly was the wording and rationale given for the rejection in its entirety? Were itemised receipts provided to them in line with their policy?

Why? It's hardly Michelin dining?

But you gave their reason for refusing as our of their control. It's nothing to do with whether they think £63 was unreasonable.

You would be claiming for expenses not compensation. You wouldn’t be entitled to compensation but you are entitled to expenses (which is what your claim is)

I had this with Ryanair too - they cancelled my flight due to a shortage of pilots and tried to blame it on an ATC strike. We had to spend £1000 on new flights home from Portugal because all Ryanair offered us were flights a week (!) later, and it took us going to dispute resolution and chasing them for about 9 months before we got our money back. Suffice to say, I have never flown with them since!

I would imagine they will pay up once you challenge it
Usually I have had the evening meal and breakfast covered as part of the hotel deal with easyjet when flights are cancelled, so I think they often have a deal with the hotel, but if noone told you that how were you supposed to know? They will eventually refund. All charges sound reasonable.

The question someone asked was "So it was rejected? What does it say in their T&Cs for compo for cancelled flights?"

You replied "Compensation has been outright denied for being out of their control, these are statutory obligations and they’re shirking them b"

When your entire thread is about your expenses being refused, I don't think it's unreasonable for people to assume that's what you were talking about.

Sounds stressful, hope you get it sorted!

Compensation is different from reimbursement of legitimate expenses

We used the ADR website for cancelled Easyjet flights and expenses.

Easyjet claimed on one that the delays were due to weather and ATC but I took photos of the departure board to show that other airlines were departing at the same time our plane was cancelled. They also quibbled on our expenses.

Easyjet in my experience will even make a seperate bogus defence for different people on the same flight.

I had to obtain a final "deadlock" email from Easyjet and then I opened an ADR claim. It took a long time to settle as Easyjet kept applying for extensions to their time to reply.

In the end our claims was settled either because Easy jet failed to mount a defence or the ADR found in our favour. We obtained compensation and all expenses on all our claims.

ADR was very slow and closed one of our cases prematurely due to a system error. There was also a lack of communication from them and messages didn't turn up. I think that they have IT problems.

It seems to be common for airlines (in my experience) to claim it was ATC or something out of their control but the onus is on them to prove it.

I’ve just had a similar response from EasyJet for a cancelled flight. We travelled from Bristol to Gatwick by taxi then train (which saved EasyJet a packet). They’ve paid for the train fares and one taxi from Gatwick to the hotel (hotel booked via EasyJet app).

They have refused to pay for a pizza and a couple of drinks at the hotel (we were provided with a curry ‘buffet’ which my autistic DD wouldn’t eat). We also bought breakfast at the airport as the flight was at 7.00 am so missed hotel breakfast. They refused one of the Gatwick hotel taxis and the Bristol train station taxi. I’m going to resubmit the claims and see. I’ve already spent the money but I’ve saved them loads of money getting a train instead of a taxi to Gatwick and they’re refusing to pay reasonable food and taxi expenses.

The last time ATC had a meltdown I got stuck in Belfast, flights with Easyjet. My flight should have been Monday evening, they couldn’t get me on a flight until Wednesday morning.

I just went back to look at expenses and they paid for 2 nights in a hotel (I booked the hotel, they reimbursed) plus £81 to cover my meals for the delay, and they didn’t argue those costs. I don’t think your request is unreasonable at all.

I would think their guide for the price of food and drink ought really to be on a par with the eye-watering charges they make on their in-flight menu.

I was once delayed for over 2 hours on a Ryanair flight, we’d boarded the plane and were sat on the tarmac. They wouldn’t even give us a bottle of water and wanted to charge. Can’t remember the reason for the delay, flight attendants spoke poor English and had no idea of their obligations to provide Food/drink