I booked a holiday online a few days ago, tagging on to a holiday my cousins are going on. They'd booked theirs using the Sunmaster website just a few hours before. They'll be sharing a room so I'd expected mine to be more expensive as I always like a room to myself, as does the other lady coming with us. It came up to around £80 more online. I was alright with that.
The sales team called me yesterday to check the availability of the flights and hotel and confirm the booking. I was told that unfortunately, due to me being a single traveller, the price is higher than previously stated on the website. I'm not underoccupying a room as I've booked a single. It's around £90 more than the website quoted and the sales rep said "don't worry, we're not asking you to pay the difference" which I'd taken to mean they'd swallow that cost. I said thanks, continued with the call, added a suitcase to the flight costs etc. Later in the call, I began to realise that he wasn't discussing the original quoted price but rather the inflated price, but as many salespeople do, he kept talking very enthusiastically, changing what we were talking about etc and despite being vaguely aware that his earlier statement obviously wasn't true and trying to do some fast maths in my head, he did manage to get me to put a deposit down.
I feel a fool...I'm not normally easily duped by salespeople. But it really bothers me that he specifically said they're not asking me to pay the difference when this has clearly turned out to be untrue.
This was said during a part of the call that I don't think was recorded (they let you know when they start recording as the recorded segment serves as the contract).
I do want to go on the holiday but I'd obviously rather go at the original quoted cost plus the cost of a suitcase. And failing that, I'm very keen to try to do what I can to stop them mis-selling in this way.
AIBU to expect to be paying the cost quoted on the website as it was already quoted as a single traveller? AIBU to expect to have paid the original cost after the salesperson's statement? And how can I do something to stop them misrepresenting their packages then running rings around customers to pay inflated prices??
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AIBU?
Sunmaster Holidays...mis-selling?
12 replies
Jolleigh · 12/11/2014 19:19
OP posts:
quietbatperson ·
13/11/2014 10:29
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