Job interview questions help?

[habbyclabby]

I have 2 telephone interviews on Wednesday
1.BT
2.AA
I've wrote down things about the company /products /services /incentives to join/values etc
I've been practicing customer service questions using the star method.
-times you've showed excellent customer service
-gone the extra mile
-worked as a team
-conflict in a team /customer
-worked towards a goal
-dealt with a challenging situation
-turned negative into positive

Is there anything I'm missing?
What else might they ask ?

Strengths and weaknesses have come up at several interviews I've had in the past.

Tell us a bit about yourself - usually an opener

Shown initiative

What do you understand are the main tasks of this role

Understanding of diversity and inclusion practice.

Have you led anything?

Why you want the job?
What your current (last) boss or colleagues would say about you?
Why are you leaving your current role?

Why do you want to work for this company? Do you know about them/ their purpose/ the plans for the business in different sectors etc? (You'd be amazed how many people attend an interview not knowing what the acronym company name stands for or how long it has existed or even what it really does and how it makes money! ).

How will you contribute to that? What is the company ethos and culture and how do you fit that? Why are you better than other candidates for this particular role? Plus a little bit of (light and appropriate!) humour to make it less awkward.