I started a thread in chat so to save me explaining again I have added a link.
If you could be so kind to offer any advice I would be really grateful. I have already had some good advice but would like to see what others have to say.
www.mumsnet.com/Talk/_chat/2312981-Oh-God-How-do-I-deal-with-this-NHS-related-complaint-about-a-colleague?msgid=52683267#52683267