Aptitude test using CRM system???

[rattie77]

I have an interview next week for a contact advisor at the local council. My invitation letter said I will have to complete an aptitude test using the crm system. Can anyone enlighten me what this wll entail? It's a while since I worked as a customer service advisor and am not familiar with this system - am dreading it to be honest - hate being tested as such, any help would be great.

Customer relationship management: likely to be one of many systems? I would call them and ask them to clarify what this means and what you should expect. Perfectly reasonable especially as the idiots expect you to know what this acronym means.